Eric Sandquist Email & Phone Number

Salt Lake City, Utah, Us

• Developed procedural plans and standards to maintain cybersecurity standards across the organization, aligning with NIST frameworks.• Collaborated with key stakeholders including standard owners, directors, and CISO to address cybersecurity risks and ensure compliance.• Liaised with FS-ISAC and Infragard to gather risk and threat intelligence, participating in working groups to identify threats and compliance needs.• Plus tasks from previous role.

Salt Lake City, Utah, Us

Added to the Cyber Governance and Analytics team:Review, analyze and edit policy documentation for gaps and defectsCoordinate presentation and publishing of policy documents with Architectual and executive teamsComplete workflow and publishing of policy documents in ServiceNow and SharepointDefine test procedures and definitions for GLBA compliance testingPerform compliance and audit testing as needed for GLBAParticipate in FS-ISAC working groups: Digital Assets, Postquantum Cryptography, DORA, and Sheltered HarborResearch threats and trends using Flashpoint to develop tabletop exercise scenarios and identify gaps in current policyWork with outside legal counsel and 3rd party vendors to present semi-annual tabletop exercises to the executive teamCoordinate the negotiation and completion of vendor contracts as needed by the EIS teams as related to cyber resiliency and threat intelligenceAgile admin in MS Azure DevOps for CGA team and Cyber Resiliency to track project workflowAdministrator for Ostrich Birdseye Cyber Threat QuantificationDevelop process flows and knowledge base articles Provide guidance and leadership to newer team analysts

Salt Lake City, Utah, Us

Responsibilities:• Responsible for creating, standardizing, documenting, and executing strategic plans and frameworks related to cyber resilience.• Coordinate with other corporate incident management, resiliency, storage, and backup/recovery teams to ensure cybersecurity-related concerns are considered and accounted for.• Ensure the Information Security department’s business continuity and disaster recovery plans are maintained.• Develop process maps for resiliency management activities that reflect the department’s efforts to identify, protect, detect, respond, and recover from potential cyber threats and maintain situational awareness.• Develop communications, including proposals, reports, presentations, and procedures, including recommendations for all levels of management.• Develop and maintain detailed metrics on cyber resiliency and readiness reporting.• Conduct and coordinate cyber resilience table-top exercises with business leaders to ensure soundness of business continuity, disaster recovery, incident response plans, and regulatory needs.• Review and edit 3rd party reports related to cyber resilience• Work with Third Party Risk teams in relation to SBOM and CVE patching and attestation to meet current and future regulatory requirements• Develop comprehensive reports including the scheduling, tracking, and reporting on resiliency and the evaluation of test deficiencies and development of follow-up action plans.• Research and remain current on the latest cyber threats and resilience trends, assess applicability to Zions Bancorporation.• Provide recommendations for incorporating industry best practices.• Perform gap and risk analyses in the evaluation of frameworks, or controls assurance programs in areas critical to maintaining resiliency.• Participate in FS-ISAC working groups for Post Quantum Cryptography, Digital Assets, and DORA• Work with law enforcement in tracking risks, threat, global trending & intel through partner organizations

Westlake, Texas, Us

The Senior Manager for Information Technology Operations (ITO) oversees the day to day tactical Data Center IT Operations, serving as a central point and routinely collaborating with internal staff, management, technology and business partners. Directing staff across network, server and mainframe technical disciplines to perform tasks to ensure production system environment operate reliably and efficiently. This is a 24/7/365 mission critical operations role.People Leadership:Manage Data Center IT operations for server, mainframe and network infrastructure.Direct staff of junior to senior level subject matter experts of server, network and mainframe operators.Ensure operational and escalation instructions from Sr. Managers are executed.Provide minute-to-minute operational oversight of all resources.Efficient allocation of resources for immediate response to crisis event.Make tactical decisions based on strategic goals and objectivesCoordinate training and on-boarding of new staff, continuous training for junior and peer team members.Ensure Service Level event acknowledgement of alerts are met.Lead team to define thresholds, alerts and notifications.Manage escalation workflow on Incident & Problem tickets per procedures.Review and approve Emergency, Latent, and Standard changes while impact is assessed.Maintain technology change awareness occurring during market hours. Closely monitor availability dashboards and eventsIdentify and create procedures to improve IT readiness.Develop and document workflows to align support with business operations.Service Delivery:Interface on behalf of IT operations with technology support partnersEnsure staff is available to provide technology support.Advocate for business facing teams on issues requiring support team.Collaborate with technology partners while ensuring services offeredIdentify continuous service delivery opportunities to improve IT service.Identify and contribute improvement opportunities.

Public Trust High clearance for multiple Federal agencies. Providing leadership and ownership as Incident Commander for multi-client outages and issues. Provide partnering leadership in resolution of long running and escalated major incidents along with complex issue requiring cross-functional resources. Primary responsibility for assessment of customer impact and determination of a multi-client outage or incident and notification to teams through communication channels. Prepare and deliver executive summaries after a major incident. Key stakeholder in all multi-client outage root cause analysis reviews. Identify gaps and remediation on critical outages through incident retrospective analysis and share with teams. Lead process improvement and automation initiatives to improve major incident process execution. Manage major incident metrics and reporting. Provide cross-functional support and assistance with escalation engineering engagement and communication. Drive technical resolution of major incidents end to end through final resolution.• Oversaw 200 onshore and offshore support Engineers• Conflict Management & Resolution• Customer Negotiation• Strategic Policy Management• Leadership, Team Influence, & Training• Public Trust High (Tier 4) OPM• IT Service Management (ITSM)• Incident Management• Key Metrics for Support Performance• Critical Thinking & Decision Making• Change Management• ITIL v3 Foundation Framework Cert.• ServiceNow, Remedy, Jira, SDP• PCI, SOX, HIPAA, GDPR policy enforcements throughout support teams• IT Service Management(ITSM) of multi-enterprise domains in a managed cloud hosting environment.

Direct supervision of Tier 1 engineers for Windows, Unix, and Networking. Direct supervision of CSR team. Cross-functional supervision of Tier 2 and Tier 3 Windows, Unix, Network, Oracle, MySQL, MS SQL engineers. Cross-functional supervision included escalations and work assignments based off escalations, major incident leadership, directing Root Cause Analysis assignment and multi-functional engagement for completion.

Oversee multiple levels of engineering for 24x7 support of IBM Enterprise Cloud Services, managed hosting across multiple platforms: internal and external. Ensure process, SLA, and policy compliance. Critical incident management for all major incidents that are identified or worked during shift. Facilitate communication with senior and executive management teams on: major incidents addressed during shift, team performance and other information as needed and requested. Participate in hiring, training, disciplining and termination of the employees. Support the change management and execution process for all automated and manual changes requested and performed during shift. Provide daily/weekly/monthly reports for change-related incidents, incidents that require Critical Notification Reports and assist with delivery, review, and technical approval of Root Cause Analysis reports to the Service Delivery teams. Facilitate work load transfer and notification of impacting issues between shifts. Other duties as assigned or identified for business need.

Basking Ridge, Nj, Us

Oversee multiple levels of engineering for 24x7 support of Verizon Enterprise colocation, managed hosting, and cloud customers across multiple platforms: internal and external. Ensure process, SLA, and policy compliance. Critical incident management for all major incidents that are identified or worked during shift. Facilitate communication with senior and executive management teams on: major incidents addressed during shift, team performance and other information as needed and requested. Participate in hiring, training, disciplining and termination of the employees. Support the change management and execution process for all automated and manual changes requested and performed during shift. Provide daily/weekly/monthly reports for change-related incidents, incidents that require Critical Notification Reports and assist with delivery, review, and technical approval of Root Cause Analysis reports to the Service Delivery teams. Facilitate work load transfer and notification of impacting issues between shifts. Other duties as assigned or identified for business need.

Basking Ridge, Nj, Us

Service and Support a variety of companies as part of an IT outsourcing comprehensive support team. Manage vendor relations, and work within SLA contracts under ITIL to provide world class enterprise support services to a wide variety of enterprise customers with offices locally, across the country, and around the world. Provide 3rd and 4th layer escalation support for systems based on Windows and Unix platforms, Provide support for server OS, applications, WANs, web hosting, Postfix, Exchange 2003 and 2007, work with passive and active monitoring with detailed ticketing to track changes, fixes, and trending analysis. Actively work in a team oriented environment to provide the best possible experience to our customers.

Complete business operations. Marketing, Accounting, Client management, IT Service, logistics and acquisition. Provided total customer IT care at competitive pricing to small and mid-sized businesses that did not need full time IT support or needed supplemental IT support from a subject matter expert.

Service and Support for a mortgage bank, a large commercial real-estate brokerage, a trucking company, and a real-estate appraisal company. Establish and maintain VPN services and connectivity between corporate offices and remote locations using VPN client software and firewall appliances. Manage consulting company, billing, invoicing, marketing, website design, etc. Provide Webmaster, hosting & support services for various small clients on Windows 2003 and Red Hat. Manage storage systems and backups for clients using Veritas BackupExec. Develop Intranet applications under Cold Fusion, Access, PHP and MySql with NT/IIS servers and Linux Servers. Perform NZT -2003 Ad Migrations. Install and migrate from Linux email to Exchange 2003 with Unified Messaging. Install and maintain VoIP phone system from NEC for client. Implement VLAN for QOS, Maintain and manage corporate website under Coldfusion MX and MSSQL 2000. Implement spam filtering solution for Exchange 2003.

Maintain office computer equipment, research and implement networking solutions under Windows NT 4.0, Novell 4.11, and Windows 95. Manage and maintain all company servers, and workstations. Configure and maintain WAN utilizing Cisco 2500 & 1600 Routers (RIP1 & RIP2). Configure and maintain Frame-Relay Switch. Maintain Internet access for office systems for email and general Internet connections. Test new hardware configurations. Test and repair custom peripheral boards. Develop setup and testing procedures for new products. Manage Production and ship out of NT based equipment

Performed logistics functions including load prep, trip planning, driving, shutting, and yard work for large articulating commercial transport of commercial goods and materials.

Us

Providing drafting and engineering skills in the development of audio, microwave, and fiberoptic products. Developed equipement and manufacturing techniques for small scale production of customized wire and cabling assemblies. Maintained manufactuing equipment to component level. Performed field service assessment, splicing, connectorization and repair of fiber optic lines in remote locations.

Bachelor’S Degree, It Business Management

Unix Systems

Cisco Systems

Biology, Psychology, Business

Associate’S Degree, Electronics