Eric Saubert Email & Phone Number

Chicago, Il, Us

United States

I was honored and excited to have been promoted to oversee all aspects of program management within our esteemed Product & Technology Organization. This new role not only signified a significant milestone in my career but also represented a thrilling opportunity to contribute to expansive product development and go-to-market (GTM) endeavors.Throughout my tenure, I was deeply committed to driving success and ensuring the seamless execution of our projects. Select Achievements:• Led the first project with the first global team, marking Paylocity's first venture outside the US with a strategic expansion into the Czech Republic. Successfully navigated the complexities of global expansion while working with a brand-new engineering team, comprising a total of 25 professionals across three teams in the Czech Republic.• Led the development and successful launch of a new Mobile app across Android and iOS platforms, ensuring optimal functionality and user experience within native environments, driving enhanced engagement and satisfaction.• Orchestrated seamless collaboration among 13 engineering and product teams to deliver the COVID Vaccine Tracking Mandate solution on schedule, showcasing exceptional project management skills.• Directed the launch and go-to-market strategy for the Community Plus feature set, achieving monetization of a previously free feature and significantly boosting revenue streams, demonstrating adept strategic planning and revenue optimization.• Implemented the Product board Roadmapping tool, driving its adoption by over 300 members of the Product & Technology Organization, leading to substantial improvements in planning accuracy.

Greater Chicago Area

I transitioned with a focus on elevating the scalability of processes for implementing and servicing Third-Party Administrator (TPA) solutions, which encompassed Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Commuter Benefits, and COBRA. The goal was to streamline service delivery and heighten client satisfaction.During my tenure, I worked diligently to implement improvements that would enhance efficiency and effectiveness in managing TPA solutions. By optimizing processes and implementing scalable systems, we were able to streamline service delivery, ensuring smoother implementation and servicing for our clients. These efforts resulted in tangible benefits, including improved turnaround times, enhanced accuracy, and a more seamless experience for our clients. As a result, client satisfaction levels soared, and we were able to solidify our position as a trusted partner in the TPA space.Select Achievements:• Orchestrated the company’s inaugural company acquisition while navigating critical scalability milestones, showcasing adept strategic planning and execution prowess, positioning the company for sustained growth and market expansion.• Expanded operations team from 30 personnel (acquired company) to a robust force of 100 team members, and elevated sales team from 5 individuals (acquired company) with regional sales focus to a formidable contingent of 300 Account Executives.• Engineered and executed growth strategies that accommodated rapid client expansion, driving an exceptional increase in client base by 256% in FY’19, 34% in FY’20, 39% in FY’21, and 40% in FY’22, thereby significantly augmenting revenue.• Achieved and sustained exceptional client retention rates with year-over-year improvements, maintaining rates of 91% in FY’19, 92% in FY’20, 95% in FY’21, and 95% in FY’22, highlighting an unwavering dedication to client satisfaction.

Arlington Heights, Illinois

I had the privilege of orchestrating the leadership and operational direction of a dynamic team, which consisted of 8 full-time employees and a fluctuating staff of 50-75 individuals across three key locations: California, Illinois, Kentucky, and New Jersey. My focus was on fostering a cohesive and high-performing work environment, where each member could thrive and contribute to our shared goals.One of my primary responsibilities was effectively managing a $5M annual budget to ensure optimal resource allocation. By closely monitoring expenses and aligning budgetary decisions with strategic objectives, we were able to maximize the impact of our resources and drive operational efficiency.Overall, I am proud of the cohesive and high-performing team culture we cultivated and the tangible results we achieved together. It was a rewarding experience to lead such a dedicated and talented group of individuals and to contribute to the success of our organization.Select Achievements:• Achieved and maintained an exceptional weekly accuracy rate of 99.89% across all operational facilities, showcasing an unwavering commitment to operational excellence and adherence to stringent quality control standards.• Successfully negotiated a 5% reduction in annual shipping costs by implementing vendor accountability measures and leveraging economies of scale, resulting in significant savings from a $5.1M budget.• Spearheaded a cultural shift within the Distribution Services team to prioritize customer-centricity, inspiring responsiveness and empathy towards both internal and external stakeholders, thereby enhancing overall customer experiences.• Enhanced distribution by opening centers in New Jersey and Kentucky, shifting away from reliance on offices in California and Illinois. Partnered with a regional courier and added a print center, cutting costs and improving customer satisfaction.

Rosemont, Il

Dekalb County, Illinois, United States

Miami/Fort Lauderdale Area

Mba, Business Administration, Management And Operations

Ba, Corporate Communications

Lean Six Sigma - Black Belt ( Master'S Certificate), Continuous Improvement