Eric Savich Email & Phone Number

Asheville, North Carolina, United States

• MAHEC network management – switch code patching and configuration. Wireless support and administration. Network cable management. Troubleshoot port security with Cisco Identity Services Engine (ISE). Setup, update, manage Meraki network devices• Cisco Digital Network Architecture Center (DNAC) (Catalyst Center) – Buildout, configuration, administration.• Moderate Complexity Lab, Radiology, and PACS Support• Badge release print server administration for Papercut• Virtual machines creation within Nutanix, Microsoft Hyper-V, and VMware Vsphere• Setup and monitor critical cloud-based business applications using Cisco Thousand Eyes• Setup, monitor, and update network monitoring• Routine monthly server updates• User advocacy for IT related problems

Asheville, North Carolina

o Infrastructure Projects and Systems Delivery•Collaborate with IT Operations team to develop project pans, timelines and resource identification to implement new or upgrade existing environments•Develop systems training, and extensive, concise documentation on new products or serviceso Systems Administration/Troubleshooting•Troubleshoot and resolve assigned/escalated services requests•Troubleshoot and resolve high-priority issues with Cisco networks, application delivery, or service availability•Troubleshoot and resolve issues with Ethernet, Cisco switching, Cisco wireless controllers/AP’s, LAN, and WAN routing to ensure up-time and reliable serviceo Applications and Infrastructure Management•Contribute to required maintenance on network server and services, including routine upgrades and repairs•Collaborate with IT Operations team to plan and execute infrastructure changes•Assist in planning infrastructure expansions, migrations, and systems integrationso Clinical Informatics Support•Troubleshoot problems with clinical applications and communicate with support resources to address problems•Collaborate with other institutions to provide interface connectivity

Arden, Nc

•Assisting MSI A&D with IT support for integration of end-user desktop applications and infrastructure migration of Trident Micro Systems•Managing all integration projects, while maintaining all bullet point responsibilities of the IT Administration of Trident Micro Systems•Cross training in test department and providing assistance with customer facing issues via Wireshark captures

Arden, Nc

•Maintained all Active Directory, Group Policy, DHCP, and DNS•Maintained Microsoft federation, and LYNC licensing•Maintained spam filters, mail bagger, and internet proxy’s•Administrated all MS Hyper-V virtual machines in a Microsoft cluster via cluster shared volumes on serial attached network•Administrated all desktops, laptops, and server’s software/hardware including server: 2012, 2012 core, 2008, and 2003•Managed Microsoft Exchange 2010 environment•Managed WSUS updates, print, antivirus, DVR, backup solutions servers (NAS), and engineering code repository•Managed an average of 30 Hyper-VM's at any given time.•Managed all Microsoft and 3rd party licensing and hardware with Dell Kace appliance•Maintained all network components (Cisco, Dell, HP, Netgear, Watchguard) – UTM, routers, switches, internetwork multi-site Wi-Fi Bridge, and wireless AP’s•Assisted departments with changes on financial and customer relations databases•Primary support for customer facing websites and servers•Administrated domain names, MX/SPF records, and domain records•Instructed basic networking 101 class for employees•Assisted with internal phone support•Provided support for employees from help desk requests via CRM•Implemented cable management for core network equipment and cables•Maintained all network documentation for subnets, domains, network accounts, circuit id’s, and external IP’s•Maintained disaster recovery and contingency plan for the organization•Assisted tech support department customer calls related to and including troubleshooting network components for application implementations

Arden, Nc

• Supported Motorola and Trident customer 2-way radio controllers and internetworking products• Updated customer accounts in (CRM) Customer Relations Manager• Assisted Motorola customers with onsite troubleshooting• Troubleshot RMA products supported by Trident Micro Systems• Built firmware and assisted in logistics of firmware for Motorola controllers• Assisted test team with additional testing with updates or new products, upon request• Completed NTS training (analog controller via Passport protocol)

Asheville, North Carolina Area

•Installation and configuration of desktop hardware and software, resolving end-user incident requests, and facilitated the continued functionalityof guest-facing services in a Microsoft environment.•Supported users with active directory accounts•Provided point of sale support•Supported various customer facing applications•Assisted with LAN troubleshooting

Asheville, North Carolina Area

•Supported LAN\WLAN\WAN and environment for VCE & VCE Sales network•Coordinated with Volvo-IT on LAN\WLAN\WAN as necessary•Supported Storage environment for VCE Sales NA•Maintained server environment for VCE Sales NA•Supported overall clients (PC/Laptop) in conjunction with Volvo-CE and Volvo-IT•Supported AD policies to optimize operations•Trained users on use of standard applications•Member of Asheville IT Help-desk via (CRM)•Performed second level IT support to VCE•Assisted Volvo IT with physical & VM server decommissioning•Provided data backup & restoring backups for VCE remote users•Supported VCE user accounts & profiles•Addressed security concerns/issues on Volvo computers & resolve•Troubleshoot, reported, resolved issues related to PC performance•Established user computer communications interface to Volvo’s computer systems (VPN)•Installed & supported PC software such as MS Office suite including Outlook, Volvo Corporate Network products, services, & policies•Provided network printer support & maintained consumable inventory•Provided intermediate level network troubleshooting & implementation involving Cisco switches, AP’s, network ports, & cables•Assisted circuit installations, migrations & decommissioning•Assisted network design alterations & migrations on the LAN/WAN•Managed multiple IS/IT SharePoint sites – Departmental intranet collaboration sites•Maintained all audio & visual components•IBM GERS (Global Expense Reporting System) Administration, Support, &weekly Remit file submissions to corporate banks in NA & Canada•Supported & troubleshoot independent business units – Volvo Rents & Volvo CE Stores•Wireless LAN maintenance, administration, & wireless site surveys•Supported Avaya phone system – rudimentary PBX support•Supported RIM & IOS devices•APC Smart UPS setup & maintenance•Assisted Volvo IT with physical & virtual machine server installations, migrations & decommissioning•Maintained IT inventory

Provided help-desk support in the setup, troubleshooting, & use of Personal Computer hardware & standard software. Set up new computers with Volvo specified standard software & utilities. Performed hardware troubleshooting & recommends remedial action. Identified & reported systemic problems with equipment or software to Volvo management.• Provided technical support for VCE computers• Troubleshoot, reported, resolved issues related to PC performance• Assisted users in establishing computer communications interface to Volvo’s computer systems (VPN)• Installed & supported PC software such as MS Office suite including Outlook, Volvo Corporate Network products, services, & policies• Provided network printer support & maintained consumable inventory• Provided intermediate level network troubleshooting & implementation involving Cisco devices, including wireless access points. Troubleshoot network ports & maintenance of cables• Provided support for users accounts & profiles• Assisted circuit installations, migrations & decommissioning• Assisted network design alterations & migrations on the LAN/WAN• Managed multiple IS/IT SharePoint sites – Departmental intranet collaboration sites• Maintained audio & visual components• IBM GERS (Global Expense Reporting System) Administration, Support, & weekly Remit file submissions to corporate banks in North America & Canada• Supported & troubleshoot independent business units – Volvo Rents & Volvo CE Stores• Wireless LAN maintenance, administration, & occasional site surveys• Supported Avaya phone system – rudimentary PBX support including moving & isolating phone problems• Supported RIM & IOS devices• APC Smart UPS setup and maintenance• Assisted VIT with physical & VM server installations, migrations & decommissioning• Maintained inventory & properly disposed of excess equipment• Supported VCE users with restoring Backups (snapshots)• Addressed security concerns/issues on Volvo computers & resolve

• March Employee of the Month – Cut costs and time for vendor billing, shipping/receiving, inventory counts, job orders, material forecasting• Managed inventory control in a 18,000SF warehouse – provided monthly counts on all warehouse material• Maintained shipping/receiving records• Trained new warehouse employees on process and procedures• Key stakeholder and participant on the project management team to implement warehouse structure, organization, and bar code system• Integral contact for day to day shipping and receiving• Served as a contact for various project managers – communicated product and business updates/instructions to all warehouse employees• Provided product ordering and forecasting

Leveraging Cisco Internet Based Networking Dna Assurance (Catalyst Center)

Cisco Meraki Network Operator #003262

Associates Applied Science, Networking Technology

• Business Portfolio Project Leader & Victor

Mcse Training

High School, General Education