Eric Say Chan Email & Phone Number

Responsibilities & Achievements• Coordinated between disciplines and stakeholders to optimize development.• Maintained forecast and scheduling for development on secondary SKUs.• Created and distributed documentation for certification requirements.• Worked with Project Manager to consistently reduce technical debt across the team.• Managed outsourcing of Quality Assurance, Localization, text database management.• Organized internal playtests and processed reports for the relevant stakeholders.• Coordinated efforts for the creation of two trailers.• Regularly audited accounts on a company wide scale for security purposes.• Was involved in company initiatives to promote DEI practices.

Montreal, Canada Area

Responsibilities & Achievements• Coordinating testing efforts based on development status and task requirements across several services such as Engineering, Audio, Localization, Localization QA, and Functionality QA.• Assisting Project Managers and Leadership staff with scoping, deliverables, and troubleshooting.• Creating short and long-term strategies for Product maintenance and Project testing.• Distributing business and internal reviews at different intervals to maintain all parties informed and aligned on results.• Managing a testing team of 160 people, 18 Team Leads, and 3 Project Managers• Participated in longterm strategies to aid in the development of titles, as well as proper QA to ensure a smooth release.• Engage as the primary point of contact for client relationships in order to strengthen communication and brand presence.• Coordinated requirements, staffing, hardware allocation, and construction efforts for an internal sub-office space with the capacity to house 80 people.• Coached 5 people into Project Managers, 30+ Test Leads, 70+ Senior Testers.• Co-managed a department-wide program for performance-based promotions between 2016-2018

Montreal, Canada Area

Responsibilities & Achievements• Working with client's points of contact to manage resource allocation, testing objectives, database access, and build distribution.• Preparation of quotes, testing schedules, proposals, and invoices.• Creation of tools for KPI tracking, data management, and daily reporting.• Continuous coaching of Test Leads and Senior Testers.• Deployment of coaching sessions covering specific management topics.• Tracking day to day hourly and financial coverage.• Leading projects and their accounts to success from a strategy and customer relationship level.• Interacting with clients electronically, verbally, and in person in order to strengthen bonds and create more meaningful professional exchanges.• Coaching staff in order to help them achieve their goals and to carry projects and their own staff to success.• Generating tools required for testing, as well as to improve the general quality of work/life of the entire department.• Developing processes along with other managers from different service lines with the goal of increasing staff retention, career development, and level of satisfaction.• Creating documentation and QA strategies for clients in order to execute realistic goals for their titles with the allocated budget.• Guiding clients towards best practices in terms of game testing, scheduling, and feature implementation within their own intellectual property.

Montreal, Canada Area

Responsibilities & achievements:• Handling the distribution of testing builds, media, and tasks to testing teams for LQA testing.• Generation of daily reports to brief client of testing procedures.• Monitoring, vetting, and evaluating bugs and edits made by testers to ensure proper delivery.• Improvement of LQA personnel through constant coaching and performance evaluations.• Allocation of setups and build installation to prepare teams for LQA testing.• Formulated testing tools to provide more accurate reports and to ease internal LQA procedures, such as report and task templates, checklist, and briefing instructions.• Led as many as 3 simultaneous LQA Certification QA passes in platforms such as PlayStation®3, PlayStation®4, PlayStation®Vita, Xbox 360, Xbox One, Nintendo 3DS, and Wii U for hardware certification requirements.• Handled up to 5 simultaneous teams with as many as 43 testers at a time, and individual teams as large as 37 testers.• Created a process to process, quantify, and summarize massive amounts of data for client reporting.• Tracked hours on a daily basis for client spend report and invoicing procedures.

Montreal, Canada Area

Responsibilities & achievements:• Vetting bugs and changes generated by the testing team.• Working and communicating with client's contact to manage resources and testing objectives.• Generation of daily reports and informing documentation to summarize testing sessions.• Worked performing pretest and project setups for diverse titles.• Created templates for title smoketesting and general build evaluation.• Learned to track hours for client billing.

Montreal, Canada Area

Responsibilities & achievements:• FQA testing in diverse platforms such as PC, PlayStation®3, Xbox 360, Android, and iOS.• Worked on several AAA titles, gaining exposure to complex QA strategies.• Performed a small amount of database management alongside project Leads, leading to knowledge of proper vetting and QA on QA procedures.

Montreal, Canada Area

Reponsibilities & achievements:• LQA testing in Latin-American Spanish. • Performed Xbox 360 and PlayStation®3 Certification QA testing checks for LQA.• Learned how to deploy changes into games' text files for implementation in title.• Incorporated tools for bug creation into testing.• Worked with team Leads and Supervisors to fine tune testing strategy.

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)

Bachelor’S Degree, Computer Software Engineering

High School, Physics And Mathematical Sciences; Computer Science.

High school diploma with a focus on Mathematics, Physics, and Chemistry as well as the following two programs of study, with different.