Eric Schlagheck Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Greater Detroit Area

Livonia, Michigan

Southeast Michigan Market

- Serve as a subject matter expert for operational tasks, reporting and processes- Monitor application quality and provide coaching/training including application interview skills, income and asset calculation and timely document collection- Deliver training/coaching on policies and procedures- Manage pricing controls and documentation- Collaborate with Sales and Fulfillment associates to deliver integrated, impactful solutions to drive operational excellence- Create effective pipeline surveillance routines and proactively manage to resolve loan level escalations- Provide tangible improvements to the customer experience and Close On Time performance- Manage new hire development and proficiency with systems, technology, product and procedures

Southeast Michigan Market

- Responsible to not only support the Home Loan Manager, but assist in day to day managerial duties- Participate in regional management calls to address Organizational needs- Am a primary point of contact for the Associates that I support for escalated concerns or high level issues- Identify and recruit associates as necessary to support and build my branch- Work closely with Sales and Fulfillment partners on loans in process to ensure a smooth and timely closing- Provide marketing and strategy support to Sales team to allow them to build and deepen business relationships- Communicate with our business partners about the suite of products and services that we offer, and how that we can bring those benefits to their customer base

Woodhaven, Mi

- Provide support to the Home Loan Manager- Responsible for providing necessary reports to help manage costs, workflow activities, and production- Participate in regional management calls to address Organizational needs- Collaborate with other Associates across the area to identify, devise, and execute problem solving solutions- Am a primary point of contact for the Associates that I support for escalated concerns or high level issues- Contribute and lead regional Sales Support Assistant conference calls for training and best-practice discussion- Am a branch point of contact for any technological needs, concerns, or problems that arise for both hardware and software- Responsible for monitoring and ensuring customer privacy- Satisfied all necessary requirements and background checks for Federal SAFE Act NMLS licensing

Woodhaven, Mi

- Responsible to directly support Branch Manager- Responsible for training new branch employees and helping them navigate the on boarding process- Responsible for meeting with potential mortgage customers- Responsible for originating, monitoring, and troubleshooting where applicable my personal mortgage application production- Provide assistance to all other loan officers in the branch with their personal mortgage production- Schedule and lead bi-weekly branch meetings to discuss mortgage guideline changes, origination platform enhancements, and timely industry updates- Named in the Top 25 of MSHDA Originator in 2009 for the entire State of Michigan- Helped my Branch achieve President’s Council status in 2004, 2005, 2006, and 2007; reserved only for the top 5% nationally

Toledo, Oh And Livonia, Mi

- Required to generate own mortgage leads- Responsible for meeting with potential mortgage customers- Consistently situated among the top 35 Mortgage Loan Officers within the Company nationwide- Devised own unique techniques to market myself to the community- Attended several networking groups weekly to enhance my understanding of others within my business community- Utilized an extensive suite of mortgage products to satisfy customer’s needs.