Eric Secharia Email and Phone Number
I'm a passionate sales professional with a proven track record of exceeding targets and building strong customer relationships. Thriving in Dubai's dynamic environment, I previously achieved impressive results at Jaguar Land Rover in the US, including a 24%-28% monthly profit increase through innovative sales tactics. Leveraging CRM expertise and exceptional communication skills, I consistently delivered a 90% customer satisfaction rate and earned recognition as a top 8 buyer (US).Prior to my current role, I honed my customer service skills as a Customer Care Specialist, exceeding expectations and streamlining visitor management. I take pride in helping people and find joy in providing exceptional service. Proficient in data entry, management, CRM platforms, scheduling software, inventory management, Microsoft Office Suite, negotiation, problem-solving, analytics, and strategic planning, I'm adept at optimizing efficiency and enhancing the client experience.Looking to connect with industry professionals in Dubai and explore new opportunities to contribute my expertise. Let's connect and discuss how I can help drive success for your team while continuing to make a positive impact on others.
Excellent English Language Training
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English TeacherExcellent English Language Training Jul 2024 - PresentDubai, United Arab EmiratesTeaching at one of the finest language institutes in Dubai
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Senior Vehicle Acquisition SpecialistAutonation Jun 2021 - Sep 2023Los Angeles Metropolitan Area- In the Acquisitions Department, achieved a remarkable 24%-28% monthly profit growth, generating $70,000 monthly through innovative sales tactics- Established daily customer interactions across in-person, phone, and email - Recognized as one of the nation's top 8 buyers for 15 consecutive months, resulting in a promotion to Senior Acquisitions Representative- Employed CRM software for targeted customer outreach and appointment setting, reducing customer contact time by 80%- Enhanced customer satisfaction to 90% by promptly addressing issues, leading to a decrease in complaints- Performed official notary duties for the company handling sensitive customer information, involving data entry and handling transactions exceeding $700,000- Assisted Management with Scheduling + Delivery, Data Collection, and Inventory Management -
Receptionist / Customer Care SpecialistJaguar Land Rover Oct 2020 - Jun 2021California, United States- Achieved a 95% customer satisfaction rating by providing exceptional customer service as the first point of contact,handling inquiries and resolving issues via phone, email, and in-person interactions.- Streamlined visitor management by 20% by managing a high-volume reception area, greeting visitors, directing them to appropriate personnel, and ensuring a professional and welcoming environment.- Increased appointment scheduling efficiency by scheduling appointments, maintaining accurate calendars, and effectively communicating with internal team and customers- Maintained efficient office operations by performing administrative tasks such as data entry, filing, mail distribution, and appointment setting- Answered phone calls professionally, screened inquiries, and transferred calls as needed.
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Baker - OperationsSeafood City Supermarket Apr 2018 - Feb 2019Los Angeles County, California, United States- Managed daily baking operations. Oversaw production schedules, stuck to recipes & quality standards,and delegated tasks to bakery staff.- Ensured food safety & sanitation: Maintained a clean and hygienic work environment, adhered to all food safety regulations, and prioritized the health and safety of staff and customers.- Managed inventory levels of ingredients to ensure smooth production and prevent stock-outs. Created purchase orders, Negotiated with suppliers, and implemented cost-effective solutions.- Performed opening tasks like setting up displays, stocking shelves, and ensuring equipment functionality. Additionally, completed closing tasks such as balancing cash drawers, cleaning work areas, while following security protocols to ensure a smooth start and secure closure of the department each day.- Effectively managed cash register processes, ensured accurate transactions, and provided exceptional customer service to maintain a positive checkout experience. -
ArtistUniversal Music Group 2009 - 2017Artist
Frequently Asked Questions about Eric Secharia
What company does Eric Secharia work for?
Eric Secharia works for Excellent English Language Training
What is Eric Secharia's role at the current company?
Eric Secharia's current role is English Teacher |Customer Relations | Acquisitions | Lover of Music and Dogs.
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