Eric Self Email & Phone Number

Atlanta, Ga, Us

Washington, District Of Columbia, Us

Hired to lead 0-1 Marketing build for Airtower Networks, a Private Equity-backed growth company (DIF Capital) providing in-building wireless connectivity in the commercial real estate space.

Chicago, Il, Us

- Promoted to lead GTM, Customer Marketing, Customer Advocacy, and Product Marketing for JLL Technologies’ Facilities Management product portfolio- Maintained prior responsibilities as Vice President of Marketing for JLL Marketplace- Delivered revenue growth >5x the overall CMMS market- Increased sales pipeline 7x- Established new operational cadence between Marketing, Customer Success, Sales, and Product to ensure cross-functional alignment on product roadmap, marketing strategy, sales pipeline, bookings, and customer churn- Created Customer Advisory Board to inform product priorities, decrease churn, and increase customer advocacy in retail, restaurant, healthcare, and service provider verticals- Relaunched latent Professional Services offering which yielded $3.5M in new bookings and expanded NRR in first year- Launched Business Intelligence (BI) offering expected to generate 30% bookings growth and NRR improvement

Chicago, Il, Us

- Hired to lead “from scratch” build of GTM and Marketing for JLL's B2B eCommerce startup for Commercial Real Estate- Setup customer marketing infrastructure and digital user adoption program to reduce time to first value by 66%- Established Executive decision maker and user-level NPS surveys to inform product and supply partner roadmaps and customer success strategy- Created brand elements, initial sales collateral and marketing campaigns which enabled the acquisition of 170 large enterprise customers since March ’20- Launched marketing campaign engagement dashboards to facilitate CSM outreach and generate up/cross sell pipeline- Increased supply partnerships 3x and launched co-branded marketing with top sellers like Ferguson, Home Depot Pro, Lysol, Sherwin Williams, and Grainger

Waldorf, De

- Hired to define, scale and globalize SAP Ariba’s Customer Success function for 200,000+ Ariba Network sellers- Attracted and mentored A-player leadership team with 80% of direct reports in SAP’s Top Talent program- Grew the Customer Success team 3x and expanded into 17 new countries - Established a 4-tier customer engagement model including global account health scoring, tiered KPIs and compensation models, and Marketing-led/CS-supported digital engagement for low value accounts- Increased customer references 5x and global NPS by 20 points through improved customer engagement - Created first Customer Advisory Board and grew NRR through six and seven-figure deal renewals- Achieved 360 feedback scores significantly higher than SAP norms: 93% Employee Engagement, 90% Employee Retention, and 85% Leadership Trust

Atlanta, Georgia, Us

- Hired to general manage commercial launch of Saas B2B Business Intelligence (BI) start-up within privately held, Inc 500 boutique consulting firm that was the Supply Chain Company of the Year for Metro Atlanta & the Atlanta Business Chronicle's #7 Small Company to work for in 2012- Doubled revenue and increased user adoption 10x in 18 months of leadership- Led creation of SpendHQ brand, sales collateral, digital presence, delivery methodology and GTM- Established initial Business Development and Sales motions- Hired product/engineering team and established Agile development methodology to redesign v1 platform- Created initial functional teams for Services, Customer Success, Customer Support, and Account Management- Established Customer Advisory Board to inform product strategy and secure GRR from initial customer cohort

London, Gb

- Hired to lead US Customer Success, Service Delivery, Solution Consulting, Customer Adoption, Inside Sales, and Account Management for UK-based, VC-backed, B2B e-Invoicing platform expanding into US market- Established an Accelerated Customer Engagement / Delivery Methodology reducing time to first value by 50%, reducing churn, and improving GRR- Chaired US Customer Advisory Board to ensure local representation into the UK-based Product / Engineering teams- Delivered on-time projects and secured six and seven figure renewals with Fortune 500 customers across High Tech, CPG, Manufacturing, Life Sciences, Healthcare, Financial Services, and Public Sector verticals- OB10 was sold to Tungsten Corporation for £70m in September 2013

Houston, Texas, Us

Led the initial commercialization of HP's Payment Recovery Service. This offshore, managed service improved clients' bottom lines by recovering money missed by other 3rd party recovery firms.

Houston, Texas, Us

Houston, Texas, Us

Led global, cross-functional initiatives focused on enterprise-wide, financial transaction automation and cost reduction for finance, accounting, procurement, and supply chain functions within HP. Earned Project Management Professional (PMP) certification and Master Project Manager designation.

Master Of Business Administration (Mba), Executive Mba (General Management)

Bachelor Of Arts - Ba, Business/Economics

Master Certification In Project Management