As a project manager, I've driven the successful delivery of complex community-focused technology initiatives. Leveraging expertise in feasibility analysis, cross-functional team management, and IT/security governance, I've enabled the development and integration of robust application systems to support donation programs and grant operations. Throughout, I've ensured seamless IT service delivery and continuous process improvement.

As the Head of IT department, I established the organization's IT vision, policies, and security-first culture, ensuring alignment with business objectives. I led the design, development, and management of critical IT systems, networks, and infrastructure, including cloud and on-premises environments, while overseeing a high-performing team of 10 IT professionals. Additionally, I managed a 24/7 call center operation with zero downtime, underpinning the organization's mission-critical communication systems.

Managed a government digital inclusion initiative, ensuring underprivileged students had access to critical ICT support. I also led the design and implementation of an in-house inventory control system leveraging RFID technology, database, and web-based applications. and an editable e-government form solution to streamline event organization and product demonstrations.

Led a software team supporting global marketing and engineering, and designed/implemented a centralized ERP system with hands-on user training.

Developed a mobile location tracking system to monitor fleet locations in real-timefor logistics managementAnd provided pre-sales and post-sales support to business clients and partners.

Designed and developed an Internet auction search portal for monitoring multiple auction sites in a single web application.