Eric Sharkey, Mba Email & Phone Number

Portland, ME, US

Chattanooga, TN, US

Chattanooga, TN, US

• Lead and coach geographically dispersed and remote team of high-level Specialists who improve overall quality for our Absence Management Center through the daily review of file decisions and direction to ensure.
• Initiated and spearheaded new process for enhancing communication, transparency, consistency, and reporting capabilities for the Absence Management center as it pertains to Quality and Compliance in collaboration with.

Chattanooga, TN, US

• Inspired and coached multiple geographically dispersed multifunctional teams of up to 29 direct reports who have performed various functions to higher levels of performance
• Identified and led change to provide customers with the ability to verbally submit direct deposit information over the phone, significantly improving the customer experience while reducing overhead costs
• Rated 98.5% for “Manager Effectiveness” from our biennial engagement surveys which is a measure of several leadership characteristics and performance observations

Chattanooga, TN, US

• Managed and coached in-office team performing various new claim submissions, with a focus on developing talent and process improvement
• Pioneered and led operational improvements that streamlined and automated several components of our communication model with employers, significantly transforming the customer experience while cutting costs
• Facilitated and negotiated resolution for 100s of escalated Broker and Client inquiries as a Point Manager for the Customer Advocacy Team through strong communication skills

Chattanooga, TN, US

• Managed and coached geographically dispersed multifunctional team performing various financial and administrative functions, with a focus on inspiring and developing talent
• Developed, implemented, and monitored day-to-day operational systems/processes to increase team production level by over 15%
• Consolidated two financial functions which resulted in an improved customer experience and reduced staffing costs of my financial team by 20% through a reduction in redundancies
• Optimized department with an internal acquisition of another team through several process improvements resulting in a 20% efficiency gain for the work they performed

Chattanooga, TN, US

• Partnered with senior leadership to develop a business case and win a substantial reorganization of Unum's Learning & Performance Development department to create new roles that could better meet rapidly shifting.
• Developed several modeling tools for the Benefits department to increase operational efficiency and improve productivity

US

• Generated new loans, pre-qualified clients, submitted loans, acquired documents and helped clear conditions

Mooresville, NC, US

• Led district by generating sales averaging 250% of budget by quickly establishing strong connections with customers

• Led day-to-day operations including HR functions, budgeting, and forecasting
• Reduced labor costs from 50% of sales to 24% on a goal of 30% within the first month
• Accomplished a reduction in service times from an average of 10 minutes to 3 minutes
• Increased sales by over 10% in three months

Mba, Concentration In Finance

Bs, Business Administration W/ Concentration In Marketing