· Managed code and developed new solutions for delivering and upgrading custom software with CI/CD pipelines. · Developed and maintained code in GitHub Actions, Octopus Deploy, bash, Ansible, SQL, and Node.js.· Performed scheduled deployments and troubleshot updates in AWS, Azure, hosted and on-premises environments. · Executed code delivery and upgraded web (Apache, NGINX), Linux (C), Oracle (SQL), and Windows desktop (C#, .Net) applications. · Collaborated with the team to deliver quality code and troubleshoot issues. · Provided technical support for customer production issues.

Troubleshot operational issues on-prem and in the cloud. Configured, maintained, and troubleshot site-to-site and client VPN connections. Administered internal/external DNS and Azure AD/Active Directory. Configured and monitored DMARC policies according to industry best practices. Contributed to the design and implementation of secure cloud solutions in support of rapid & secure development principles. Oversaw risk analysis, vulnerability scanning, certificate management, password policy, security monitoring, coordination of remediations, and other daily security and compliance efforts. Served as a subject matter expert (SME) for our clients on proper design, configuration, and implementation of technical infrastructure both on-prem and in the cloud. Worked with clients directly during pre-sale, design, and post-sale. Deployed automation of security controls to support and enhance our secure software development lifecycle. Regularly reviewed existing systems and made recommendations for improvements. Designed and implemented automated testing for all aspects of the development environment. Ensured all systems security operations, maintenance activities, and related business processes were properly documented and updated as necessary. Performed regular testing and updating of our disaster recovery and business continuity plan. Maintained relevancy with commercial and open source DevSecOps solutions, processes, and architectures. Developed forecasts, roadmaps and plans to enable our SaaS offering to keep pace with industry offerings and trends. Tracked evidence generation to ensure security compliance credentials were achieved and retained. Participated in development and testing of in-house applications and associated cloud infrastructure. Implemented SonarQube, Tenable Nessus, Trivy for software and IaC security scanning.

I was the CEO and owner of an independent technology consulting firm. Consulting Services:Enterprise, Commercial, SLED and SMB; storage, systems and networksCloud Solutions:AWS, Azure, GCP and others; public, private and hybrid cloudData Backup:Tape, disk, software, replication; backup to and restore from cloudDisaster Recovery:BC/DR planning and execution; emergency response available

The Professional Services Engineer in our Key Client Engagement team will be responsible for guiding, developing, and executing on the overall technical journey of Devo´s key customer accounts and projects. Complementing the work of the Product Management team and Customer Success Team they will help our customers get maximum business value from their Devo implementation by technically guiding and optimizing their use of Devo’s product suite. They will also help accelerate Devo’s overall product growth agenda by driving the success of Engineering projects and initiatives, as well as cross-functional activities across the Sales, Pre-Sales, Professional Services, and Customer Success teams.Responsibilities:• Acquire a deep knowledge of the complete Devo Platform architecture and become a reference for the organization.   • Establish a tight partnership with other Devo departments (Pre-Sales, CS, Professional Services, Product) providing visibility and transparency.• Act as a representative of the Engineering Team in cross department customer oriented meetings.• Act as an advocate for the customer in Engineering meetings.• Communicate with customers on matters related to Engineering that get out of the scope of other departments.• Contribute technically to projects adding the value of a holistic view of the platform and the knowledge of the needs of the most important clients.• Translate the client’s business requirements into a specific system integrated in our platform.• Operate Devo platform as an expert-level user.

Understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. Involved in all aspects of support, account management, demonstrating the product, educating customers and more. Serve as the primary point of contact for customers from onboarding to renewal, serving as the main customer champion and advocate within ChaosSearch. On-board new customers to the ChaosSearch platform, define and measure success goals with customers. Monitor customer usage to proactively assist customers and ensure that customers are obtaining the most value possible out of ChaosSearch. Train and mentor customers with new features as the platform expands. Participate in content creation and documentation efforts to help drive customer success and awareness using the ChaosSearch platform. Collaborate with sales, product, and engineering teams to drive customer feedback into the product development lifecycle serving as the voice of the customer. Collaborate closely with team members supporting renewals and expansion opportunities. Collaborate with Product, Engineering and Operations teams to improve how we build, deliver, monitor, and operate the Chaos platform.

Support production technologies for encrypted email provider w/10000+ customers, including:• VMware ESXi, vSphere, vRealize Operations 6.0, 6.5, 6.7, 7.0• Red Hat Enterprise Linux 6/7/8, CentOS 6/7/8, Windows Server 2012/2016/2019, Solaris 8/9/10/11• Dell/EMC Unity all-Flash SAN/NAS, Oracle ZFS Array SAN, VMware vSAN• IBM DB2 v9 and v11, MySQL, MariaDB, Postgres, MongoDB, MongoFS• F5 LoadBalancers GTM BIG-IP / BIG-DNS• Email encryption technologies/protocols – TLS, SMIME, SPF, DKIM, DMARC, Sendmail, postfix• SSL/TLS Certificate Administration and Management• Nagios, Prometheus, Grafana, InfluxDB monitoring• Red Hat IPA / FreeIPA authentication• Windows Active Directory, SQL-Server, Exchange• Kubernetes, GKE, Docker, KVM, Xen, Vagrant, VirtualBox• BASH, Perl, and Python scripting. Some Ruby and node.js (mostly packages and updates).• DNS administration (bind, named, IPA, AD).• ELK stack (ElasticSearch, Logstash, Kibana), syslog-ng, rsyslog.• Systems architecture, datacenter and hybrid cloud architecture (AWS, GCP, Azure, IBM Cloud)• Capacity planning, reporting and forecasting for all of the aboveSpecific job duties:• Build, configure, and support Enterprise grade and SMB Email Encryption ZixGateways for Zix customers. • Work with Support, Deployment Coordinators, Installers, Sales, Management, Development / QA personnel with various needs in relation to the ZixGateway product. • Work with Network Engineers as needed for network issues including network reachability, firewall issues, IP address space requests, etc.• Develop plans and submit them for IT Steering meetings weekly to get critical updates, installations, and requirements implemented. • Work with other Integration Group co-workers to reach common goals as requested by management or groups for any technology used by Zix.• Discuss and collaborate on procedures, issues, and new products in meetings with different departments.• Document processes as needed and train members on them.

Performed pre-sales and post-sales storage system engineering duties for value-added reseller.• Designed, engineered, and assisted sales to quote new systems and expansion of existing systems• Optimized solutions for features, cost and performance considerations important to customers• Performed technical analysis and whiteboard presentations for current and prospective customers• Installed various OEMs hardware and software and configure for customer requirements• Managed large data migrations and disaster recovery / data replication projects• Provided documentation and best practices for complex data storage environments• Performed performance analysis and troubleshooting, capacity reporting and trending• Provided onsite engineering support for critical customer satisfaction escalations

Professional Services Engineering responsibilities included planning and administering major portions of the implementation and engineering effort, including designing/architecting major components, task management, personnel identification, client deliverables, and communication with clients and management. This role required broad exposure to a variety of technologies/concepts in a distributed environment. • Performed Professional Services customer activities and engagements • Assisted sales team activities to scope service deliverables • Scoped and wrote detailed Statements of Work• Delivered on consulting tasks (e.g., installation and configuration of vendor solutions)• Contributed to the improvement or enhancement of consulting best practices • Performed Storage Systems Engineering • Performed role of focal point between client and project team • Performed Storage, Server, Network and other Systems Installation, Administration and Engineering functions • Attended vendor manufacturer training and obtained certifications• Additional tasks and activities as determined by client and project team

Acted as onsite customer resident and primary storage systems architect for various large enterprise clients. Designed, architected, implemented and optimized storage hardware and software solutions for NetApp customers.• Installed NetApp hardware and software and configured for customer requirements• Managed large data migrations and disaster recovery / data replication projects• Provided documentation and best practices for complex data storage environments• Performed performance analysis and troubleshooting, capacity reporting and trends• Provided onsite engineering support for critical customer satisfaction escalations• Co-designed storage solution for large OpenStack based virtual private cloud project• Earned certifications for NetApp Clustered Data ONTAP as well as legacy 7-mode

Served as NetApp contractor through TSP, for role above.

Acted as primary NAS storage systems architect and engineer, for North American region of large European data center outsourcing firm.• Managed large data migrations and disaster recovery / data replication projects• Provided documentation and best practices for complex data storage environments• Performed SAN & NAS controller and switch hardware, firmware, and operating systems installation, troubleshooting, upgrades and patches• Performed performance analysis and troubleshooting, capacity reporting and trends• Provided technical solutions for long term data archiving retention requirements• Supported backup and DR capabilities for various applications and platforms

Acted as senior Solaris and HP-UX administrator for outsourcing firm. Managed NetApp and IBM NAS storage environments and various SAN disk & tape backup solutions.• Performed large data center server hardware and storage hardware migrations• Performed application, network, storage, server hardware and operating systems installation, troubleshooting, upgrades and patches• Supported backup and DR capabilities for various applications and platforms