Eric Shingleton-Smith Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

As commercial enablement specialist, I am responsible for training/enabling all commercial teams on the value proposition and market fit of Patsnap’s products. This involves training new commercial hires on how to understand the value proposition and business case of each product, building out a centralized continuous testing and training program to keep them up to date on product updates, and understanding business strategies that clients and customers have in the innovation, IP, and R&D space.

Toronto, Ontario, Canada

The solutions consultant is a technical expert and business specialist who consults various pre-sales departments. The goal is to provide advanced knowledge of business and Patsnap products on large sales opportunities, Patsnap’s professional services (searching, research, and analytical services), and to assist the company with long-term business strategy when it comes to utilizing the product. The final one is done with training sales reps, collaborating with the product team, and working with product enablement.

Toronto, Ontario, Canada

Drive product usage and therefore client retention by conducting in-depth training sessions,helping the client succeed in their projects. These sessions are conducted both during the initialonboarding phase as well as on an ad-hoc basis later on in the client lifecycle.Create analytical reports custom to each client. This includes pulling relevant data from thePatSnap platforms, analysing that data in a written presentation, and then delivering the findingsto the client to help them make critical business decisions.Assist with migration of patent lists, translation of searches, or other related tasks.When asked, create and deliver client webinars that address common platform use cases.Achieve high levels of quality client engagement across the entirety of the customers PatSnapcontract.Facilitate client success by identifying needs for additional products or services and conveyingthese needs to the appropriate team.Become a ‘product champion’ with absolute knowledge of the PatSnap tools.Create and maintain accurate contact, activity, and risk-observation records in the CRM systemand other platforms.Continuously build and maintain high levels of specialisation in the IP and innovation intelligencemarket.

Toronto, Ontario, Canada

The Workflow Consultant educates and drives value on the various PatSnap tools, with clients via Zoom screen-share. The Workflow Consultant also helps develop online training materials. On occasion, they will also be supporting our internal learning and development initiatives as well.My responsibilities include: Being a “product champion” with absolute knowledge of the PatSnap tools, and the surrounding industry. Delivering bespoke product workshops and consultations for our clients based on their unique requirements. This work includes new user onboardings, value-driven workshops, and customized, researched consultations to ensure that our clients are using the platform in an optimal way. Proactively collect, analyze, and share client feedback with colleagues across various teams. Contribute to the learning and development of PatSnap employees.

Toronto, Ontario, Canada

- Generated and built opportunities with current customers through cold calls, texts, and emails for the sales growth organization. - Contributed $136 000 in annual contract value (ACV) and 185 sales accepted opportunities (SAOs) to the sales growth organization.- Prioritized and organized the provided pipeline through a tech stack (salesforce, salesloft, zoom, zipwhip, Gsuite, productboard) for maximum efficiency on a daily basis.- Learned and leveraged product features for the TouchBistro POS and all add-ons (Reservations, Loyalty, Online Ordering, Payments, and Gift Cards) to educate and qualify customers.- Stayed up to date with restaurant industry trends.- Leveraged Salesforce reporting & dashboards and SalesLoft cadences to organize, track, and prospect pipeline. - Created a resource document to help fellow ADRs understand the product features, help customers, and educate on the tech stack. - Worked with a team of ADRs that reported to team leads, the sales manager, and head of sales growth to provide quality customer experience.

Toronto, Ontario, Canada

- Managed the entire sales cycle for Ritual.co’s ‘Ritual ONE’ online food service product. A product that competes with UberEats, DoorDash, Skip the Dishes, and ToastTab. Done so through primarily cold calling but also inbounds during marketing surges and some warm calls. - Achieved 136% of KPI for Q4.- Effectively used Salesforce, Slack, Truly, MixMax, Drift, Calendly, and Google applications, to research, communicate with, demo, and close clients.- Collaborated with a team of Account Executives and Sales Manager to meet weekly KPI (key performance indicators).- Used Salesforce thoroughly to prospect, stay organized, and keep up-to-date data on opportunities.- Called various regions of Canada and the USA to prospect and close Ritual ONE during city partnerships.

Hamilton, Ontario, Canada

As a member of the Stone laboratory, team Echinoderm (sea urchin) uses sea urchins as model organisms to investigate various areas from evolutionary biology to developmental biology.

• Working at a very busy location situated at the main intersection in front of McMaster University which sees a constant influx of customers from seniors to students• Responsible cashing out all customers with the items they have decided to purchase• Responsible for updating all current price tags on all isles in the store and making sure all itemsare presented neatly on the shelves• Constantly did side-work in the store such as cleaning the cash desk and staff room, taking out garbage, and putting back returned items• Attended to all customer questions, complaints and concerns to provide a high-level of service

Mcmaster University

The Student Representative Assembly (SRA), the governing body of the MSU, is composed of 35 undergraduate students elected by their peers, inside each academic faculty. Together, they work to provide the best possible MSU services and departments, represent and address the concerns of undergraduate students, and lobby the University to improve McMaster’s academic quality.

Mcmaster University

The MSU Executive Board is responsible for making day to day decisions affecting the operation of the union, as well as long-term planning decisions.

Mcmaster University

The SRA Standing Committee on University Affairs (UA) is tasked with policy making, information gathering, and advocating on behalf of students in regards to issues within the university. Advocacy initiatives are conducted by two committees, both External Affairs and University Affairs, who work to enhance the quality of education at McMaster. While the External Affairs committee deals with MSU relations outside the McMaster community, the University Affairs committee deals with internal MSU relations within the university that influence the student experience. In working with the Board of Directors (specifically the Vice President Education), the University Administration, as well as campus groups and stakeholders, our committee strives to meet the needs of our students and help provide them with a high-quality undergraduate experience at McMaster.

Mcmaster Centre For Continuing Eduation

As a Student Fundraising Representative you raise philanthropic support for McMaster University and foster positive, long-lasting relationships with alumni, parents, and friends.

Niagara-On-The-Lake

• Worked between two restaurants; Liv having a higher-end standard of restaurant service, and Play a more casual and fast-paced restaurant service• Responsible for clearing, cleaning, and resetting tables in a quick manner so that new customers can be reseated• Provided help to servers by running food and serving coffee to customers• Constantly did side-work in restaurant such as cleaning (surfaces, vacuuming, mopping),folding napkins, polishing cutlery, and stacking clean cups and dishes• Attended to all customer questions, complaints and concerns to provide a high-level of service

Masters Of Management, Business/Commerce, General, 3.75 Cgpa

Bachelor’S Degree, Honours Biology

Activities and Societies: 2nd Year Representative of the McMaster Social Science Society Social Sciences Welcome Week Representative Pi.

High School Diploma