Eric Sibé Email & Phone Number

Manlius, Ny

Greater Pittsburgh Area

Syracuse, New York Area

Business to business inside sale of legacy networking, voice and cable technologies for the French and English speaking Canadian market.

Analyzed inventory data to purchase materials “just in time” for production. Improved cost efficiencies of rail deliveries by controlling unloading andmovement material by rail cars. Resolved shipping issues, seeking other trucking companies to assure raw material ontime delivery.

Responded to unexpected manufacturing demands by customers; collaborating as part of aninterdisciplinary team to research viability and without impacting production schedules,schedule material and production to meet customer needs. Implemented procedures to reduce the amount of product on the floor; improving theproduction and tracking process. Participated on lean manufacturing team to review and analyze the flow manufacturingprocess. Coordinated international shipping process including logistics and lead time.

Supported sales force and distributors for Canadian accounts for Syracuse China, Libbey Glass and World Tableware.Built strong interpersonal relationship with distributors, sales team and colleagues in customer service to quickly and fairly resolve issues.Collaborated with distributors and Libbey sales force tracking inventory, delivery time, pricing, product knowledge, made to order; released orders from multiple warehouse.Hosted distributors and end users at Canadian Trade Shows QU, ON and BC.Resolved sales order issues with French and English speaking customers using sound judgment focusing on customer service and corporate policies.Recognized for customer focus and follow through.