Eric Siglin, Pmp Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

• Release Implementation Project Manager for a regulatory program at Wells Fargo
• Assisted in successfully deploying three of four business groups and over 200 businesses, including users and executive office case workers, in the first phase of an enterprise-wide release of the new Enterprise.
• The documentation created for the rollout became the standard for the program for all releases, including milestone reporting such as the Go/No-Go documentation and meetings
• The transition from implementation to production provided valuable lessons learned to the subsequent releases and the overall program, including better system reporting and capacity planning
• The Branch rollout, while integrated with our release, contained some independent elements due to the nature of their business. This took special coordination with the program work streams, leads and subject matter.
• Reporting of the soft launch volume for the fourth group confirmed capacity and allowed the remainder of the third phase to stay on track for the first quarter of 2020

Charlie

• Procedures Workstream Project Manager for a regulatory program at Wells Fargo
• Led the procedures initiative work stream for all businesses in the enterprise as part of a large regulatory program from planning through execution following enterprise project management methodology, providing.
• Assisted in onboarding business leads, project team members, and program team members by providing an overview of the procedures initiative, deliverables and enterprise project management processes
• Managed the program-level plan for five work streams, and streamlined the tracking and reporting process from the plan, ensuring accurate reporting to internal oversight groups and executive leadership
• Created process for internal change control based on enterprise standards and guidelines, overseeing changes using consistent controls and checks

Charlotte, North Carolina Area

• Process and Quality Assurance Manager
• Responsible for leading the 4-person governance quality assurance team, overseeing processes for reporting and monitoring issues, documenting processes and procedures, and performing quality assurance testing
• Trained team members on all quality assurance processes and procedures, including enterprise processes
• Created a scalable framework assessment of business critical items, required by the enterprise, for 6 operational teams, reporting the percent complete and on-track status to executive levels
• Oversaw risk and issue management from discussion of potential issues through resolution, including documentation, review and approval, entry into two issue management systems, and monitoring and reporting the status.
• Responsible for development, review of, and changes to processes, risks, controls, and metrics

Charlotte, North Carolina Area

• User Acceptance Testing Coordinator and Project Manager for software rollout at Bank of America
• Improved processes for the UAT team, and for the Deployment team, by creating daily UAT reports and Deployment reports to be used by all team members for project and executive level reporting.
• Became the go-to Project Manager for Vendor interaction and testing, creating processes for large and small releases used by the entire UAT team.
• Updated and documented the test script creation process used by up to 30 Domains (business groups) across 12 Capabilities (enterprise groups). The process included test script creation, updates, and assignment processes.
• Coordinated multiple overlapping software releases each month using Agile methodology.

Atlanta, GA

• Infrastructure Project Manager at Coca-Cola
• Managed Global network infrastructure project for 40+ laboratory locations.
• Responded to document disorganization, bringing project back on track and successfully completing local deployment.
• Created Deployment documentation, including processes and protocol for all local and global locations.
• Utilized SharePoint, MS Project, MS Excel, and MS PowerPoint to report Scope, Schedule, Budget, and Resource changes, working with IT Management and business stakeholders to obtain an accurate picture of the project’s.

• Software Implementation and Customer Liaison
• Implemented enterprise Electronic Document Management (EDM) solutions from planning to completion using Waterfall and Agile methodology, overseeing up to 8 projects at once.
• Earned over $100,000 in billable revenue from documented and approved Project Change Requests in 2013 for KeyMark (~1% of annualized revenue)
• Improved PMO Processes in 2010 and 2013 by creating standard templates and checklists for project implementation, including internal PMO templates and customer-facing documents
• Documented standard Accounts Payable EDM solution, reducing implementation time by 50%.

• Directed the Data Integrity team of 3 people working with Finance, Controller, Development, and Operations to insure financial data integrity of a $20million/month billing system for a Tier 2/3 telecomm company
• Led Quality Assurance and User Acceptance Testing for a company-wide billing system Integration and Upgrade over a two-plus-year projecto Created Test Plan documents and SQL-based Test Cases for each iteration of the.
• Evaluated the financial trends and Revenue Operations business processes and create a business case document for the business and decision makers to review and approve. Based on the approved proposal, created the.
• Assisted the Compliance and Development teams in creating billing system Regulatory Quality Assurance checks
• Trained, supervised, and coached team of 15 Customer Account Analysts, creating training documentation and process checklists to insure quality and accuracy in customer service.

• Led Quality Assurance and User Acceptance Testing for a company-wide billing system Integration and Upgrade project worth $20 million in monthly revenue over a two-plus-year projecto Created Test Plans and SQL-based.

- Supervised and coached 15 Customer Account Analysts.- Developed procedures which improved response time for financial corrections.- Assisted and analyzed customer billing issues.

- Supported 15 agents and implemented workflow procedures, which improved turnaround time of new business operations and customer service requests.