Helped developed the Concierge department at the Cirque in downtown Dallas designing thevision, defining the duty areas and standard operating procedures within the department.• Responsible for assisting with administrative tasks to ensure appropriate documentation isrecorded for every aspect of the operation• Responsible for assessing needs of the Cirque Luxury apartment management and providingefficient solutions with respect to Cirque standards• Managed a team of 8 consisting of Concierge Agent, Bell Captain, and valet• Supervising drivers and accounting for potential delays due to a driver's absence• Conducted recruitment and training to maximize guest service quality and productivity.• Reporting accidents and complaints from residents and visitors