Product operations leader managing operational execution for claims, date/ML and enterprise platforms.• Developed and implemented operations hiring strategy including job descriptions, scoring rubric and job aid leading to decreased hiring cycle time and more objective candidate evaluation• Defined program management strategy, approach and implementation plan for the entire product organization• Led the first-time development, measurement and scoring of the GEICO claims and service organization OKR (Objectives & Key Results) process resulting in increased organizational alignment and more efficient prioritization• Directly managed 10 associates that provided critical program management support for claims, data/ML and enterprise platform domains

Portfolio Leader overseeing the delivery of over 40 engineering teams and four distinct value streams that are focused on delivering game-changing digital commerce solutions at scale• Launched Google Chrome autofill capability providing virtual card numbers to millions of Chrome users – Capital One was the initial launch partner.• Successfully led the migration of digital payments tech teams to a new organization requiring the creation of new delivery methods, metrics, and standards.• Effective team leader of a 12-member team including setting strategic vision, staff growth and technical upskilling, and technical program management.• Relentless delivery of critical objectives for internal and external customers.• Led a team of data analysts that delivered the first unified operational health metrics providing insights into the key aspects of commerce operations.

Program lead for Capital One’s Digital Commerce group responsible for bringing new payment technologies to market with a focus on flexibility and security • Launched Apple Pay capability across Capital One’s Debit and Credit portfolio (Capital One was an initial launch partner requiring integration with pre-release iPhone devices and extensive collaboration with Apple’s mobile technology team) • Led one of the first implementations of the OKR framework (Objectives and Key Results) to more effectively guide commerce strategy and delivery • Managed product portfolio spanning Capital One’s Commerce and Merchant Insights groups consisting of over a dozen agile delivery teams • Launched a brand new web payment tokenization product (Eno Web Assistant) with rave reviews at the SXSW event in 2018 and accounting for over $700 M in annual transaction volume • Established and implemented key delivery metrics for the entire emerging technology group at Capital One • Managed distributed technology delivery and direct reports located in key US tech hubs (NY, DC, San Fran) • Spearheaded the Digital Commerce technology resiliency efforts, which significantly enhanced infrastructure/application monitoring and boosted the solution resiliency to 99.99%

Focused on delivering cutting edge mobile payments capabilities in addition to managing delivery for COF’s critical mobile enterprise capability•Led the implementation of Apple Pay at Capital One, the company’s largest mobile payments solution, and also spearheaded the launch of the Capital One Wallet that was the most downloaded IOS finance application•Established one of Capital One’s first Agile release trains using the Scaled Agile Framework (SAFe) model•Developed a host of brand new processes that supported large scale agile delivery within the mobile servicing delivery environment•Managed overall delivery of more than a dozen Agile development teams spanning multiple device types and OS’s•Guided mobile delivery teams through large scale integrations (absorbing ING mobile capabilities into the Capital One servicing application) and through several major UI and back end overhauls, while maintaining aggressive service levels for over 3 million mobile users

Held different roles ranging from infrastructure lead to owning entire platform implementations that included the entire delivery cycle from ideation to production testing•Responsible for leading multiple product development teams that delivered new marketing and functional capabilities•Launched prepaid products on two different processing platforms in a fully outsourced model including platform and customer service layers •Successfully led onshore/offshore testing efforts that validated an entirely new prepaid platform for Capital One•Launched two new product channels (online and distributed agent model) for Capital One prepaid simultaneously•Received two Circle of Excellence awards (Award recognizes top 1-2% of associates who are chosen for their outstanding performance) for exceptional delivery of prepaid work

Drove strategy and implementation of proprietary new products to support debt collection business•Implemented new prepaid processing platform and managed ongoing operations to support Capital One’s first prepaid program•Rapidly designed and implemented a Red Cross Prepaid program in under two weeks to provide disaster relief for victims in the gulf coast region•Led project management function for New Product Development group to quickly create and implement proprietary products for the Recovery business•Reduced prepaid program costs by over 20% between 2004 and 2005 through product and mail strategy optimization•Proved the viability of prepaid cards as debt collection tool

Implemented large Capital One partnerships (Kmart, BMG, Iwon.com etc.) across a broad array of operational areas.•Overcame infrastructure and market hurdles to launch Capital One’s first credit program in the Puerto Rico market •Implemented and managed the partnership group’s first outbound telemarketing campaign including: script development, response forecasting, ops implementation, quality assurance and production monitoring

Managed injection molding work cell project including: interfacing with external customers, monitoring product specifications, supervised daily operation of work cell resolving quality and operation issues.