Eric Smullin Email & Phone Number

United States

Buffalo Grove, Illinois, United States

Manage assigned customer base. Lead customer meetings to ensure expectations are being met, understand evolving business requirements, address current issues and escalate as needed. Identify and develop new business opportunities. Respond to RFPs and develop sales proposals. Maintain all customer account activities in SalesForce.

Buffalo Grove, Illinois, United States

Lead pharmacy automation workflow systems implementation activities, including preinstallation build, configuration, testing, system updates and changes, documentation and onsite software implementation/integration into customer environment; provided customer training and post implementation support. Engage with customers to identify requirements and.

Buffalo Grove, Illinois

Dedicated on-site support manager for tier 1 customer. Responsible for providing level 2 and 3 database applications support for enterprise resource management systems and related APIs. Consult with customer on support and usability issues as well as development and integration issues. Vendor representative for product roadmap and other product upgrade and.

Gurnee, IL

Responsible for monitoring, analysis, and support of inkjet and laser Coding/Marking solutions.

Rochester, NY

Participating on product core team and consulting on support requirements. Participating in beta site activities including installation, site management and product performance analysis. Provide pre-sales support on technical features and requirements of document management system. Train system administrators and users on customer site and provide ongoing.

Manage all facets of small business – including sales and marketing, bookkeeping, and service delivery - providing onsite computer and IT services to small businesses, home office and residential customers. Consult with customers on system upgrades and expansion, disaster planning and preventive maintenance. Setup, configure and manage small office networks.

Itasca, IL

Responsible for product support infrastructure in North America of prepress workflow software applications. This includes preparing for and managing software rollout, participating in beta testing and beta site selection, product performance analysis, consulting with product development to prioritize and resolve issues, developing support policy, logistics.

Itasca, IL

Provide level three technical support to the field and remote support organizations ensuring a timely resolution of workflow software issues, Windows Server OS and server hardware. Participate in product rollout activities including beta test site installation/support. Provide mentorship and training to CSE and Applications team members. Work with product.

Itasca, IL

Manage day-to-day regional support activities including scheduling new installations and support calls and managing support call escalations. Conduct pre-installation site audits and work with customers, vendors, and colleagues to make sure all installations requirements are met prior to installation. Work with Regional Customer Support Manager and.