Eric Soon Email and Phone Number
Hi, I am results-driven and forward-thinking professional with extensive experience in driving process excellence by managing operations and professional services. Throughout my career, I have been instrumental in executing robust business growth strategies and operating system to increase organizational effectiveness. I am expert in increasing profitability, improving process efficiency, and reducing costs. I am a future-focused leader with strong organizational, analytical, and critical thinking skills. I am an excellent communicator with natural interpersonal strengths that drive me to engage with my peers and other stakeholders for uncovering needs and implementing robust solutions.Some of key expertise includes: Strategic Analysis & ImplementationBudgeting & Forecasting Quality Assurance & ControlTeam Training & LeadershipCustomer Service & Success I have subject matter expertise in researching and securing lucrative growth opportunities as well as translating business requirements into tangible results.I am proactive and skilled individual, competency to proper in fast-paced and deadline driven environments. I have strong understanding of Agile and Waterfall methodologies and SaaS solutions. I am proficient in Mandarin and English. My passion and energy allow me to approach each role with dedication and enthusiasm while maintaining balance with the organization’s core mission.Connect with me today to find out how I will make your mission my mission, to help bring ALL of your business objectives into focus!
Ishir
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Vice President, Global Operations & DeliveryIshir Jan 2024 - PresentDallas, Texas, UsMoved from ENO8 to the parent company, ISHIR, as part of a divestiture event. -
Vice President, Delivery & OperationsEno8 Apr 2023 - Dec 2023Dallas, Texas, UsMoving to the parent company, ISHIR, as part of a divestiture event at ENO8. Excited to help with the consolidation of efforts with the other companies in the group! -
Vice President Of OperationsTengointernet Oct 2018 - Mar 2023Austin, Tx, Us -
Director Of ServicesTengointernet Mar 2018 - Oct 2018Austin, Tx, Us -
Director Of Professional Services & Project ManagementTengointernet Oct 2017 - Mar 2018Austin, Tx, Us -
Management ConsultantIndependent Consulting Oct 2015 - Oct 2017In this role, I was implementing a strategic plan for supporting team in securing 37M unique users and 99M website page views in one year. Along with contributing to organizational structure and hiring processes development, I was also providing efficient consultancy and guidance to customers regarding process and strategy for operations, professional services, education, customer support, and product/project management. Delivered exceptional training to leadership teams with a keen focus on increasing organizational growth.A small selection of the highlights of this role includes:• Ranked among the top 250 on Quantcast.com website list by securing 4.1M unique users on flagship website within the first 24 days by envisioning robust strategic plans for a digital media startup.• Restructured backoffice team, processes, and technology for efficiently gathering and processing funds while partnering with one of the largest religious non-profit global mission agencies, resulting in reducing overhead expenses by up to 50% via integration of three operations offices to one.
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Executive Pastor, OperationsPeople'S Church Dec 2015 - Dec 2016As Executive Pastor of Operations, I was responsible for managing the operations of a large dynamic church with 5 campuses around OKC & Indianapolis. In 2010, People's Church was ranked #4 in Outreach Magazine's Fastest Growing churches list.http://peopleschurch.tv
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Senior Director, Professional ServicesThe Active Network Feb 2011 - Dec 2015Plano, Tx, UsHere as Senior Director of Professional Services, I was leading the performance of 100+ customer success consultants in offices across USA, Canada, and China, spearheading over 4000 projects annually. I established a baseline dashboard using SFDC reporting integrating multiple PS teams across BUs and representing 20+ different software products from previous acquisitions, improving overall utilization by 20%. Devised a new implementation process on SFDC by leveraging LEAN concepts.The values delivered during this role included the following:• Bestowed with promotion from Vice President of Rellowship Tech group to Senior Director of Professional Services for the company by demonstrating versatile leadership skills while steering large teams.• Attained ~$13M in professional services revenue by supported in execution of 20+ SaaS applications.• Optimized implementation cycle time, team capacity, and profitability by up to 50%, 60%, and 30% respectively.• Maximized efficiency of the Go-Live project and total bonus payout by 50% and 20% through consultant incentive programs.• Transformed existing customer support and knowledge portal with SFDC and integrated workflows with sales organization, resulting in enhanced NPS scores. -
Vice President Of Professional ServicesFellowship Technologies Feb 2009 - Feb 2011My primary duty in this role was to enhance organizational effectiveness by integrating Fellowship Technologies ProServ team into Active Network. Along with collaborating with high-performing teams for developing world-class ERP SaaS, I was also increasing the operational efficiency of churches by using SaaS as industry leader and trailblazer.My notable contributions in this role include:• Initiated professional services organization for delivering 1,000 projects annually, resulting in 75% increase in utilization and gaining 98% customer satisfaction rate.• Designed eBook and training material on Return on Ministry to facilitate executive pastors and church administrators.• Monitored performance of users by initiating Certification and Education program and utilizing custom learning platform.
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Executive PastorTrinity Church Oct 2002 - Dec 2008Us -
Director, Product DevelopmentSmart Travel, Llc Aug 2001 - Sep 2002
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Erp Consultant / EngineerSapient Corporation Jul 1999 - Jul 2001Boston, Ma, UsAs an Engineer & Consultant at Sapient, I worked on multiple web development projects helping large corporations conduct business on the internet. Strong ability to simplify challenging business problems into a viable technical solution. Experienced in object-oriented application design, development in multiple programming languages and project management. -
Management InternChristie Digital Systems Jan 1998 - Jul 1999Cypress, California, Us -
LieutenantSingapore Armed Forces 1994 - 1996Sg
Eric Soon Education Details
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University Of Southern CaliforniaFinance & Information Systems -
Anglo-Chinese Junior CollegeGce 'A' Level -
Anglo-Chinese SchoolGce 'O' Level
Frequently Asked Questions about Eric Soon
What company does Eric Soon work for?
Eric Soon works for Ishir
What is Eric Soon's role at the current company?
Eric Soon's current role is Organizational Growth & Management | Entrepreneurial Operating System | Business Development | Performance Improvement.
What schools did Eric Soon attend?
Eric Soon attended University Of Southern California, Anglo-Chinese Junior College, Anglo-Chinese School.
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