Eric Spaulding Email & Phone Number

San Francisco, CA, US

Leading design and teams for Airbnb’s genAi powered customer support features and agent platforms.

Mclean, VA, US

Leading a crew of designers to enable communities of data practitioners to develop tools and platforms that enable associate communities to deliver award-winning customer experiences.

Mclean, VA, US

Lead the design transformation for Capital One's flagship investing product, with a focus on new product discovery, adjacent market explorations, and rapid prototyping for dual track agile delivery teams.

Pittsburgh, Pennsylvania, US

Leading design and productization of Highmark's member portal, while supporting digital CX experiences aimed at empowering people with co-morbidities to build healthier habits to realize longer term health.

Pittsburgh, Pennsylvania, US

Pittsburgh, PA, US

Responsible for the discovery, design, and productization for numo's first launched product, indi, the first US financial product for the emergent independent worker market.

Mclean, VA, US

Leading a cohort of designers and product thinkers to build behavior-driven resiliency products and features. Drove substantial business value in reducing customer charge offs and defining new customer acquisition channels designed to elevate us from first in wallet to primary spend tool.

San Francisco, California, US

Work with amazing clients to do truly breathtaking craft work that helps them peer over the edge of what's comfortable to embrace what will be transformative. I led teams and worked with clients in just about every domain, and was fortunate to push my craft in a wide variety of spaces, such as a top to bottom overhaul of the experience of voting in LA.

Dallas, TX, US

I brought human-centered design methodologies and strategies to early-stage product and service design opportunities. I led large scale projects to change how AT&T engaged with customers (API-driven no-texting while driving), how AT&T customers engaged with their families (in-market NumberSync product) as well as how AT&T shifted to an intrapreneurial.

Pittsburgh, PA, US

Pittsburgh, PA, US

Designed experiences to showcase Carnegie Mellon's innovation history for corporate audiences; led design strategy and research initiatives for information architecture projects; designed print and digital pieces to encourage interaction between corporate partners & the university community; wrote portions of President Barack Obama's introduction remarks.

Pittsburgh, PA, US

My communication strategy incorporated new media (blogs and podcasts) to help manage public relations at Guru.com and cultivate international media relations (Wall Street Journal). I used cross-platform storytelling to help brand the business and market services.

US

I managed the design and content for client interactions and service touchpoints in print and digital formats for healthcare, banking, and manufacturing sectors. I led the design of managed security service products and deliverables for C-level executives and created interview guides/field study briefs for teams.

Masters In Design (Mdes), Interaction Design

Ba, Professional Writing, Creative Writing