Eric Miller Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Tampa, Fl, Us

Provide pre and post-sales support functions, including customer presentations, equipment demonstrations, and technical support. Assist in the creation of proposals, proposal responses, and solutions documentation. Work with customers to design, implement, and document cost-effective, highly reliable, redundant, and scalable networks that will meet and/or exceed their needs. Large-scale product deployments, which include layer 2 edge switches, layer 3 routing switches, WAN routers, and Wireless LAN devices. Work with customers to identify, diagnose and resolve network problems.

Performed household duties for a family of five. Planned and prepared all meals. Participated in multiple carpools. Volunteered for and chaperoned multiple school and band field trips. Volunteered as a Cub Scout den leader. Volunteered as both a Manager and Treasurer, simultaneously, for a district level club soccer team.

Austin, Tx, Us

Responsible for the day to day support, design, installation, and maintenance of production environment networks. Configured, installed, and maintained network services and equipment. Troubleshoot connectivity issues, analyzed, debug and log output to diagnose and resolve problems. Technologies included Cisco IPSec LAN to LAN VPN connections and firewalls as well as A10 SSL Cert/Load Balancing devices. Deployed and used Solarwinds NPM, NCM, NTA and IPAM. Worked with Aruba Wireless Controllers, CAPs and RAPs.

San Jose, Ca, Us

Worked with customers to activate services while following defined change management processes. Acted as a technical point of contact for customers during the entire service activation process. Established or modified LAN to LAN VPN connectivity. Configured customer security equipment to allow connectivity from CRMS management and monitoring tools and troubleshoot connectivity issues with customers as needed. Added customer equipment to Remedy and CRMS network monitoring and management tools. Worked with Customer Engineers to implement changes within the customer environment as needed. This equipment consists of ASA 5500s, ASA-SSMs and IPS-4200s.

Atlanta, Ga, Us

Responsible for the design, implementation, support and documentation on a tier II/III level of a large enterprise network. This enterprise network includes multi-campus user access equipment, server access equipment within a large data center, WAN connectivity to system sites, frame relay and LAN to LAN VPN connectivity to third party vendor sites. The design aspect is typically related to network expansion and includes the specification of equipment, creating BOMs, determining the topology to be used, and how the devices will be connected. Also includes re-designing existing connectivity and configurations as necessary to improve resiliency and performance.The implementation involves confirming correct installation and cabling as well as ensuring standard configurations are used, testing and migration of traffic to equipment with minimal user impact Support covers a wide range activities, including software and hardware upgrades; troubleshooting L2, L3 and firewall/VPN connectivity issues; routine adds/moves/changes; assisting system sites with design, implementation and support as necessary. Documentation includes creation of network diagrams, design and configuration best practice guides, process or “how to” guides and network implementation plans.

Atlanta, Georgia, Us

Herndon, Va, Us

Provided tier III support Central Office DSL and customer premises IADs. Configured and maintained lab equipment that duplicated customer deployments. Tested code upgrades for compatibility and configuration issues before being deploying to field. Authored engineering documentation. communicating resolutions of issues, changes, and new software releases across departments. Developed documentation for all IAD and HDSL2 platforms, streamlining and standardizing procedures to reducing trouble ticket resolution time.

Herndon, Va, Us

Supervised installation, testing, and turn-up of voice communications equipment in collocation environment. Conducted pre-installation site surveys and post-installation inspections for quality and accuracy. Provisioned and troubleshoot a variety of remote telecommunications equipment. Consistently provided quality builds on time and within strict budgets. Standardized scope of work documentation and materials requirements, creating uniform bidding process and saving money on material purchases.

Bs, Telecommunications Management

Education record