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Eric Spicher Email & Phone Number
Service Desk Manager
at
Autocam Medical
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Service Desk Manager
Location
Grand Rapids, Michigan, United States
Company size
Who is Eric Spicher? Overview
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Quick answer
Eric Spicher is listed as Service Desk Manager at Autocam Medical, a company with 371 employees, based in Grand Rapids, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Eric Spicher.
Eric Spicher previously worked as Manager, IT Service Desk at Dotdash Meredith and Team Lead, IT Service Desk at Resurgence It, Inc..
Company email context
Email format at Autocam Medical
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Autocam Medical
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Profile bio
About Eric Spicher
Eric Spicher is a Service Desk Manager at Autocam Medical. Colleagues describe him as "I had the privilege of working with Eric for over two years. During that time, he was a standout peer and eventually a phenomenal manager. Eric regularly provided clear goals, and we were well-supported in achieving them. He consistently proved himself to be hard-working, intelligent, and approachable. He was a great communicator who efficiently removed blockers for our team. I highly recommend him as manager and would jump at the opportunity to work with him again." and "Eric is the epitome of what you want in a manager. In his role at Dotdash Meredith he is respected by his peers and reports, always holds himself in the highest professional manner, respects others, is empathetic, has a big picture view, is trustworthy, and is focused on making people/solutions/tasks better & more efficient. His communication is always crystal clear, concise, and thoughtful. He's genuine in all the interactions I've had with him, whether it be business related or casual. He has great technical understanding of complex situations, sees paths to success where others may struggle, uses a practical approach to address complexities. He's not afraid to speak up when a matter needs attention, no matter how big or small. He advocates for himself and his reports. I, being new to the management role myself, use Eric as a role model to make myself a better manager. Eric is the kind of guy you want on your team. He makes everyone better."
Current workplace
Eric Spicher's current company
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Autocam Medical
5 roles
Eric Spicher work experience
A career timeline built from the work history available for this profile.
Manager, It Service Desk
- Hired, trained, and directed a team IT Service Desk professionals and Engineers across multiple locations, ensuring highperformance, excellent customer service, and efficient ticket resolution for a global company.
- Improved customer satisfaction scores by 15% to reach a 98% rating by streamlining processes, including ticketmanagement, incident escalation, and team response times.
- Oversaw vendor management, service level agreements (SLAs), and contracts, ensuring high-quality IT services delivery.
- Partnered with HR and cross-functional teams to enhance onboarding processes, reducing setup times and improving theend-user experience for new hires.
- Identified and resolved reoccurring service delivery interruptions and customer issues through root cause analysis andappropriate corrective actions.
- Led escalations for high-priority tickets and technical issues, ensuring fast resolutions and maintaining business continuity.
Jan 2021 - Sep 2024
Team Lead, It Service Desk
- Managed the daily operations of the service desk, ensuring SLA targets were consistently met while maintainingexceptional customer satisfaction.
- Provided leadership and mentorship to service desk technicians, fostering a collaborative team environment and ensuringhigh service standards.
- Led technical projects including network upgrades and email migrations, ensuring minimal disruption to business operations.
- Worked closely with clients to manage onboarding and transitions, ensuring smooth integrations and high levels of service.
- Leveraged underutilized project management tools to increase task efficiency, effectively improving project coordination.
May 2020 - Jan 2021
Level Ii Technician
Inctech
- Provided excellent remote and on-site technical support for a wide range of IT systems, including PC and Macworkstations, networks, and telecom systems.
- Cultivated strong client relationships, resulting in a 35% increase in recurring revenue by consistently delivering high-quality service and support.
- Managed technical projects for over 40 clients, consistently exceeding expectations and contributing to long-termcustomer retention.
- Improved client retention and satisfaction by offering proactive follow-up services and additional solutions tailored toclient needs.
Aug 2013 - May 2020
Customer Service Lead
May 2005 - Aug 2013
Team & coworkers
Colleagues at Autocam Medical
Other employees you can reach at autocam-medical.com. View company contacts for 371 employees →
JW
Jodette Wilks
Colleague at Autocam Medical
Wyoming, Michigan, United States, United States
View →
TR
Tim Rogers
Colleague at Autocam Medical
Grand Rapids, Michigan, United States, United States
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RP
Rock Phelps
Colleague at Autocam Medical
Lowell, Michigan, United States, United States
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DN
Diane Napierkowski
Colleague at Autocam Medical
Ada, Michigan, United States, United States
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RS
Roberto Santana
Colleague at Autocam Medical
Hermitage, Tennessee, United States, United States
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TY
Tommy York
Colleague at Autocam Medical
Grand Rapids, Michigan, United States, United States
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AC
Ana Clark
Colleague at Autocam Medical
New Bedford, Massachusetts, United States, United States
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LG
Luis Gutierrez
Colleague at Autocam Medical
Hayward, California, United States, United States
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RL
Ricardo Lima
Colleague at Autocam Medical
São João Da Boa Vista, São Paulo, Brazil, Brazil
View →
AN
Andre Nunes Fonseca
Colleague at Autocam Medical
Brazil, Brazil
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Jodette Wilks
Colleague at Autocam Medical
Wyoming, Michigan, United States, United States
View →
TR
Tim Rogers
Colleague at Autocam Medical
Grand Rapids, Michigan, United States, United States
View →
RP
Rock Phelps
Colleague at Autocam Medical
Lowell, Michigan, United States, United States
View →
DN
Diane Napierkowski
Colleague at Autocam Medical
Ada, Michigan, United States, United States
View →
RS
Roberto Santana
Colleague at Autocam Medical
Hermitage, Tennessee, United States, United States
View →
TY
Tommy York
Colleague at Autocam Medical
Grand Rapids, Michigan, United States, United States
View →
AC
Ana Clark
Colleague at Autocam Medical
New Bedford, Massachusetts, United States, United States
View →
LG
Luis Gutierrez
Colleague at Autocam Medical
Hayward, California, United States, United States
View →
RL
Ricardo Lima
Colleague at Autocam Medical
São João Da Boa Vista, São Paulo, Brazil, Brazil
View →
AN
Andre Nunes Fonseca
Colleague at Autocam Medical
Brazil, Brazil
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FAQ
Frequently asked questions about Eric Spicher
Quick answers generated from the profile data available on this page.
What company does Eric Spicher work for?
Eric Spicher works for Autocam Medical.
What is Eric Spicher's role at Autocam Medical?
Eric Spicher is listed as Service Desk Manager at Autocam Medical.
Where is Eric Spicher based?
Eric Spicher is based in Grand Rapids, Michigan, United States while working with Autocam Medical.
What companies has Eric Spicher worked for?
Eric Spicher has worked for Autocam Medical, Dotdash Meredith, Resurgence It, Inc., Inctech, and Staples.
Who are Eric Spicher's colleagues at Autocam Medical?
Eric Spicher's colleagues at Autocam Medical include Jodette Wilks, Tim Rogers, Rock Phelps, Diane Napierkowski, and Roberto Santana.
How can I contact Eric Spicher?
You can use AeroLeads to view verified contact signals for Eric Spicher at Autocam Medical, including work email, phone, and LinkedIn data when available.
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