Eric Pierce

Eric Pierce Email and Phone Number

Lead UX and Product Designer @ Operix
Boston, MA, US
Eric Pierce's Location
Greater Boston, United States, United States
Eric Pierce's Contact Details
About Eric Pierce

I've been a journalist, a customer support agent and manager, a teaching assistant and workshop instructor, improv comedian, and championship kickball player and coach. I love User Experience design because I want to play on teams that help people, and make great experiences.I have a passion for good design and for the needs of my customers. My zeal for collaboration means I always remember that my success is marked by the success of my teammates, including my users and clients. I enjoy learning about the world around me and, as a designer, having a finger on the pulse of how people behave and react to the world around them. www.ericspierce.comSkills: User Research | Competitive Analysis | Heuristic Analysis | Personas | User Journey Mapping | Information Architecture | Site Mapping | User Flows | Rapid Prototyping | Wireframing | Figma | Sketch | Axure | Invision | HTML | CSS | Customer Relations | Project Management | Training | Quality Monitoring | Writing | Journalistic Writing---

Eric Pierce's Current Company Details
Operix

Operix

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Lead UX and Product Designer
Boston, MA, US
Eric Pierce Work Experience Details
  • Operix
    Lead Ux And Product Designer
    Operix
    Boston, Ma, Us
    View
  • Operix
    Lead Ux And Product Designer
    Operix Jan 2022 - Present
    Boston, Massachusetts, Us
    View
  • Operix
    Product Designer
    Operix Feb 2020 - Jan 2022
    Boston, Massachusetts, Us
    View
  • Sallie Mae
    Ux Designer
    Sallie Mae Apr 2018 - Feb 2020
    Newark, De, Us
    - Designed, wireframed, and tested the updated online student loan application. Updated patterns and interactions, introduced device-agnostic and accessible flows, developed and implemented our new design system, and applied the company rebrand.- Presented designs and represented the UX department in front of oversight committees including the CMO and senior corporate leadership.- Researched, tested, and designed a Loan Cost estimation tool utilizing the Lean UX process. Evangelized Lean across the Agile-focused organization, promoting iterative design, testing, and research to produce a product outside of the confines of a provided solution.
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  • General Assembly
    Teaching Assistant
    General Assembly Dec 2017 - Mar 2018
    New York, Ny, Us
    - Mentored students in the UX Design Immersive Program. Provided project and portfolio instruction and feedback, reviewed deliverables, and offered daily advice and encouragement to aspiring designers.- Assisted instructor with classroom and curriculum management, including course and lecture planning, ideation, and grading.
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  • General Assembly
    Uxdi Student
    General Assembly Sep 2017 - Nov 2017
    New York, Ny, Us
    Completed 400+ hours of immersive training in User Experience Design by industry experts. Over the course of 10 weeks, we completed and presented four design sprint projects.This program encompassed the end-to-end UX Process, including:- Design Process- User Research- Persona Development- Visual Design- Rapid Prototyping- Wireframing- Usability Testing- Client and Stakeholder Management- Information Architecture- Tool Training
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  • Parative Scoring Automation Engine
    Ux Design Consultant
    Parative Scoring Automation Engine Oct 2017 - Dec 2017
    Boston, Massachusetts, Us
    - Created a heuristic-based feedback evaluation framework for a prototyping tool.- Designed a chatbot-based survey aimed at engaging users and encouraging genuine feedback.- Designed an analytics suite and dashboard catering to the needs of product developers and their stakeholders.
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  • Pearson North America
    Associate Project Manager International Support
    Pearson North America Oct 2010 - Aug 2017
    London, Gb
    Designed and implemented an organization-wide Quality Monitoring system for the HigherEd technical support group, improving overall performance by both domestic and overseas call centers.Designed and implemented the personnel management process for seasonal and tenured support staff, increasing efficiency and improving staffing budget and forecasting accuracy.Managed the accounts for multiple customer technical support call centers in the US, Philippines, and India.
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  • Pearson North America
    Associate Project Manager Quality Assurance
    Pearson North America Aug 2009 - Oct 2010
    London, Gb
    Quality AssuranceMaintain and update Service Excellent Program (SEP) for online course management systems.Work directly with VP of Customer Support, Project Managers and Support Teams.Develop an SEP designed for our outsourcers based out of India and California.
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  • Pearson North America
    Technical Support Specialist
    Pearson North America Aug 2007 - May 2009
    London, Gb
    Provided customer and knowledgebase support and for online course management systems.Lead Support Specialist for MyWritingLab, MyReadingLab and MyCompLab.Maintained relationships with long-time clients on a first name basis.Trained and mentored colleagues and temporary personnel.
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  • Tech Target
    Assistant Editor/Trafficking Specialist
    Tech Target May 2006 - Jun 2007
    Maintained and updated SearchNetworkingChannel.com (SNC).Researched, interviewed for and wrote features stories for SNC.Contacted and solicited vendors and experts for content and program information.
  • Internet Real Estate Llc
    Intern
    Internet Real Estate Llc Aug 2005 - May 2006
    Researched and entered data for company-owned websites.Wrote reviews and editorials of featured podcasts.Co-authored a business proposal for a partnership with a major European advertising company.

Eric Pierce Skills

Editorial Content Management Editing Content Development Content Strategy Copy Editing Blogging Social Media Project Management News Writing Copywriting Online Publishing Training Customer Service Quality Assurance Journalism Publishing Cms Management User Experience Design User Research User Flows

Eric Pierce Education Details

  • General Assembly
    General Assembly
    User Experience Design Immersive
  • Ithaca College
    Ithaca College
    Journalism

Frequently Asked Questions about Eric Pierce

What company does Eric Pierce work for?

Eric Pierce works for Operix

What is Eric Pierce's role at the current company?

Eric Pierce's current role is Lead UX and Product Designer.

What is Eric Pierce's email address?

Eric Pierce's email address is er****@****ore.com

What is Eric Pierce's direct phone number?

Eric Pierce's direct phone number is +150878*****

What schools did Eric Pierce attend?

Eric Pierce attended General Assembly, Ithaca College.

What skills is Eric Pierce known for?

Eric Pierce has skills like Editorial, Content Management, Editing, Content Development, Content Strategy, Copy Editing, Blogging, Social Media, Project Management, News Writing, Copywriting, Online Publishing.

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