• Supervision of company operations and the work of executives.• Establish policies that promote the company's culture and vision.• Taking care of the quality control of services and products offered by the company.• Ensure that planning done at the strategic level is put into practice at the operational level.• Evaluate the organization's performance by analyzing and interpreting data and metrics.• Assist the CEO in his activities and duties.• Participate in expansion activities (investments, acquisitions, corporate alliances, etc.).• Manage partner/supplier relationships.

• Remote service.• Training, monitoring and guidance of the internal technical team.• Logistics in service orders and in the route of the face-to-face service team.• Configuration of routers and ONUs.• Network monitoring through WinBox, MK Solutions, SmartOLT and The Dude.• Co-founder of MOP (Standard Operating Manual).• Marketing Team.

• Supervision the company's technical, commercial and financial areas.• Customer service, telephone or remote.• Configuration of routers and ONUs.• Responsible for the logistics of service orders.• Responsible for checking payments for the outsourced sales and installation team.• Monitoring of VOIP telephony by Issabel and FreePBX.• Network monitoring by SmartOLT, Grafana, Zabbix and IXC Soft.