AeroLeads people directory · profile
Marcus Eriksson Email & Phone Number
Head of Performance Excellence
at
Responda Group
1 work email found
@etraveli.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Head of Performance Excellence
Location
Falun, Dalarna County, Sweden
Company size
Who is Marcus Eriksson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcus Eriksson is listed as Head of Performance Excellence at Responda Group, a company with 127 employees, based in Falun, Dalarna County, Sweden. AeroLeads shows a work email signal at etraveli.com and a matched LinkedIn profile for Marcus Eriksson.
Marcus Eriksson previously worked as Associate Director Training and Quality at Concentrix and Regional Head of Quality at Webhelp. Marcus Eriksson holds Master Of Science (M.Sc.), Business Administration, Marketing from Linnaeus University.
Company email context
Email format at Responda Group
This section adds company-level context without repeating Marcus Eriksson's masked contact details.
{first}.{last}@etraveli.com
86% confidence
AeroLeads found 1 current-domain work email signal for Marcus Eriksson. Compare company email patterns before reaching out.
Profile bio
About Marcus Eriksson
Specialties and Key Words:Quality, COPC, Training, Planning, Client Relations, Management, Workforce Management, Performance Analysis, Customer Relations, Customer Experience, Organization, Quality, Customer Service, Vendor Management, Team Management, Employee Satisfaction
Listed skills include Management, Workforce Management, Real Time Management, Outsourcing, and 10 others.
Current workplace
Marcus Eriksson's current company
Company context helps verify the profile and gives searchers a useful next step.
Responda Group
15 roles
Marcus Eriksson work experience
A career timeline built from the work history available for this profile.
Associate Director Training And Quality
Current
Jan 2024 - Present
Regional Head Of Quality
Dec 2021 - Jan 2024
Head Of Training And Quality (Telco Account)
Leading and coordinating Training and Quality at an outsourced Telco account in Sweden.
Feb 2018 - Dec 2021
Quality Manager
Quality Manager, positioned in a central Change and Improvement team working against multiple accounts.
Sep 2017 - Feb 2018
Workforce Manager
Founded the position of Workfroce Manager at Etraveli, one of Europes largest Online Travel Agents. Forecasting inbound activities and staff need, direct managment of main outsourced partner. Deep analysis of contact patterns and management and contact deflection.
Mar 2016 - Sep 2017
Analysis And Reporting Manager
Focus on analysis of key business areas, such as customer satisfaction and sales. Also overall responsibility for delivery of internal- and external performance reports.
Sep 2015 - Mar 2016
Omd Manager
All support functions to Operations of a major customer service account, serving all of Sweden. Including:* Workforce Management - Managing a team of WFM specialists tasked with forecasting staff need and scheduling an account of +600 agents, including inbound- and outbound calls plus backoffice duties.* Real Time Management - Managing a team of RTM.
Jan 2014 - Oct 2015
May 2013 - Dec 2013
Teamleader
Goexcellent
Managing both inbound- and outbound sales agents. Ongoing monitoring of agents KPI's and coaching of the team. Some minor duties with scheduling and forecasting.
Sep 2011 - Apr 2013
Sales Representative
Managing accounts and performing cold sales for www.klart.se.
Jan 2010 - Sep 2011
Operations Manager
Ericsson Holding Sp.Zo.O
Working in family business, organizing operations, purchasing
Nov 2007 - Jan 2010
Research Assistant
Baltic Business Research Institute
Conducting research on Swedish SMEs acting in the Baltic Sea Area.
Aug 2006 - Oct 2007
Sales Representative For Sweden
Felltex Ab
Sales representative in Sweden for wholesaler in the skin care market. Developing new relationships with institutions and companies. Also in charge of purchasing and quality. Have successfully developed and executed a transformation of core activites.
Jan 2005 - Jan 2006
Squad Leader
Serving mandatory military service in leading operative squad in daily operations. Also training of new units.
Jan 1998 - Dec 1998
4 education records
Marcus Eriksson education
Master Of Science (M.Sc.), Business Administration, Marketing
Strategic Marketing
Marketing
Education record
Lugnetgymnasiet
FAQ
Frequently asked questions about Marcus Eriksson
Quick answers generated from the profile data available on this page.
What company does Marcus Eriksson work for?
Marcus Eriksson works for Responda Group.
What is Marcus Eriksson's role at Responda Group?
Marcus Eriksson is listed as Head of Performance Excellence at Responda Group.
What is Marcus Eriksson's email address?
AeroLeads has found 1 work email signal at @etraveli.com for Marcus Eriksson at Responda Group.
Where is Marcus Eriksson based?
Marcus Eriksson is based in Falun, Dalarna County, Sweden while working with Responda Group.
What companies has Marcus Eriksson worked for?
Marcus Eriksson has worked for Responda Group, Concentrix, Webhelp, Etraveli, and Sykes Sweden Ab.
How can I contact Marcus Eriksson?
You can use AeroLeads to view verified contact signals for Marcus Eriksson at Responda Group, including work email, phone, and LinkedIn data when available.
What schools did Marcus Eriksson attend?
Marcus Eriksson holds Master Of Science (M.Sc.), Business Administration, Marketing from Linnaeus University.
What skills is Marcus Eriksson known for?
Marcus Eriksson is listed with skills including Management, Workforce Management, Real Time Management, Outsourcing, Leadership, Customer Service, Sales, and Market Research.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Marcus Eriksson you were looking for.
View similar profiles
