Eric Staley Email & Phone Number

Hagerstown, MD, US

Supervise direct report/s, approve time clock punches etc. Produce and supply weekly reports to the CEO in absence of Department Manager. Support and assist with process flow and delivery of special in house customer generated projects. See also responsibilities listed below.2024 Quotes created resulted in > $ 427,512.93 in parts sales.

Provide customer service related to Aftermarket Parts for High Precision Grinding Machines. Responsible for the support of current production and Legacy grinding machines manufactured by Landis, Bryant, Cincinnati, Gardner, Citco, Pratt and Whitney, Norton, Warner and Swasey, Besley – Bendix. Research old documentation including Paper files, microfiche.

Frederick, MD, US

Provide customer service related to Parts/Warranty for Air Handling Units. Work as team member in a remote work from home call center que. Work closely with the purchasing department to forecast and set reorder stock parts levels. Identify defect trends and work closely with Quality Assurance to establish corrective action. Identify stock parts for all new.

Milwaukee, Wisconsin, US

Provided customer support to dealer network by assisting dealer parts personnel with questions and issues encountered with their cranes. Support included sales order generation and shipping inquiries, wrong parts received, quotations, lookup and parts identifications, parts supersession questions, placing parts orders, and schematics. Handled RT, TMS, TM.

Milwaukee, Wisconsin, US

Developed global process steps required for implementation of billing customers for yearly cellular service. Maintained tracking records of cellular renewals for proper billing to occur. Assisted dealers and customers with ordering of correct parts as required. Troubleshot multiple product lines and advised steps to get telematics units back up and.

Milwaukee, Wisconsin, US

Served as lead and temporary manager of CraneSTAR support team (fleet management). Took lead role for department during company reorganization process. Supervised daily global CraneSTAR support functions and customer interfaces. Drove department needs and ensured continuation of global CraneSTAR support team toward mandated goals. Provided technical.

Milwaukee, Wisconsin, US

Worked in fleet management group as CraneSTAR technical response specialist with responsibilities including providing research support for service kit maintenance database, CraneSTAR website testing, CraneSTAR launch support during CDT and PPP customer programs, and review of all documents for installation/training of CraneSTAR system. Served as key.

Milwaukee, Wisconsin, US

Created and maintained parts manuals and CAPX information for dealer use. Served as liaison between technical publications, engineering, production, and customer satisfaction initiative (CSI) group. Created tracking feedback system for issues found during parts manual creation process and provided feedback to engineering group on found issues needing.

Milwaukee, Wisconsin, US

Oversaw National Crane Sit-down models 1300, 1300A, 1400, 1400A, 1500, and 1800. Worked closely with engineers and employees in design and testing for new production of 1300A and 1400A models. Supervised launch of TM500E-2 Grove crane built in National building. Improved Sit-down production line from 40 line starts down to current with build plan. Assisted.

Seattle, Washington, US

Oversaw heavy-duty diesel engine parts machine shop personnel. Evaluated and trained new operators on use of equipment, Lean manufacturing techniques, and ISO 9000. Troubleshot CNC machine problems, scheduled staff, maintained quality records, and supervised quality of workmanship to ISO 9000 standards. Served as ISO coordinator in charge of maintaining.

Supervised $90,000 to $150,000 monthly GPS antenna production line. Trained and evaluated personnel on daily duties. Maintained quality records, ordered supplies, conducted monthly inventory audits, oversaw daily production issues, and maintained communication between management and production staff. Communicated with customers and resolved conflicts with.