Supervise direct report/s, approve time clock punches etc. Produce and supply weekly reports to the CEO in absence of Department Manager. Support and assist with process flow and delivery of special in house customer generated projects. See also responsibilities listed below.2024 Quotes created resulted in > $ 427,512.93 in parts sales.

Provide customer service related to Aftermarket Parts for High Precision Grinding Machines. Responsible for the support of current production and Legacy grinding machines manufactured by Landis, Bryant, Cincinnati, Gardner, Citco, Pratt and Whitney, Norton, Warner and Swasey, Besley – Bendix. Research old documentation including Paper files, microfiche film, microfiche cards and drawings/schematics. Research and produce machine customer parts quotes and/or parts lists based on customer inquiries. Work closely with outside vendors to supply part quotes to meet customer inquiries which in turn fulfills their requests for aftermarket parts requirements. Follow up and track non-order generated quotes to assist customers with questions, modifications, re-quotes to help generate aftermarket parts sales. Create and generate customer sales orders for parts. Project manage parts arrival schedule to ensure delivery meets repair order project due dates. Document and produce Work Instructions/Process Documentation for all current Aftermarket part team members and for future hired personnel training use.* 2022 Quotes created resulted in > $ 175,000 in part sales.* 2023 Quotes created resulted in > $ 1,250,000 in parts sales.

Provide customer service related to Parts/Warranty for Air Handling Units. Work as team member in a remote work from home call center que. Work closely with the purchasing department to forecast and set reorder stock parts levels. Identify defect trends and work closely with Quality Assurance to establish corrective action. Identify stock parts for all new unit introductions. Identify stock and replacement parts for all STULZ G.M.B.H. and outsourced condensers and condensing units. Create new part numbers as required. Work closely with Planning and Production to arrange and schedule Scopes of Work for made ion house materials required for customer parts orders. Work closely with the engineering department to provide suitable replacements for obsolete parts. Disposition returned warranty parts (RMA Module). Process warranty claims as required and ensure that the required parts are shipped and received to complete the claim. Provide Shipping Quotes on LTL and Expedited requests and arrange with carriers to schedule pick up and delivery of materials.

Provided customer support to dealer network by assisting dealer parts personnel with questions and issues encountered with their cranes. Support included sales order generation and shipping inquiries, wrong parts received, quotations, lookup and parts identifications, parts supersession questions, placing parts orders, and schematics. Handled RT, TMS, TM, Yardboss, Shuttle lift, GHC (Sennebogen), National, and some GMK models. Assisted other team members with parts identification, bills of material, and parts locations questions, using background acquired as a supervisor in the National and TMS production lines. Continue to support CraneSTAR related troubleshooting for the multiple product and training of shop employees, new customers and dealer sales force. Monitor global installation of CraneSTAR in various manufacturing facilities.* Received and cleared 4,500 parts call inquiries for 2019* Created documentation to assist parts personnel for customer inquiries* Reduced Parts research backlog by 28% *Used my product knowledge to educate new employees in their new roles* Intiated process of getting Creo for Parts Departmnet use when dealing with Customer Inquiries* Continued to monitor and support CraneSTAR related troubleshooting for global product lines, including installations, training of shop employees, new customers, and dealer sales force.

Developed global process steps required for implementation of billing customers for yearly cellular service. Maintained tracking records of cellular renewals for proper billing to occur. Assisted dealers and customers with ordering of correct parts as required. Troubleshot multiple product lines and advised steps to get telematics units back up and transmitting data.* Developed, created documentation and initiated the Global Process to Invoice annual cellular service to increase profits by 20 % * Provided customer service for general questions regarding CraneSTAR Telematics product.* Trained new customers and dealer sales force to provide knowledge on how CraneSTAR Telematics can assist in monitoring assets.

Served as lead and temporary manager of CraneSTAR support team (fleet management). Took lead role for department during company reorganization process. Supervised daily global CraneSTAR support functions and customer interfaces. Drove department needs and ensured continuation of global CraneSTAR support team toward mandated goals. Provided technical production support to new Manitowoc-branded Sennebogen product launched in 2015. Supplied global CraneSTAR retrofit quotes to dealers and supported throughout process. Gathered and populated results to end-of-month report summarizing global CraneSTAR support highlights. Acted as liaison between global Crane Care, global engineering, and global factory personnel with regards to daily production, issues raised, and training.Provided support through technical knowledge and supplied personalized training to global customers, vendors, and employees for all questions and issues regarding CraneSTAR product. Conducted weekly global training/updates meeting to share information/issues/training with other global CraneSTAR support team members and managers. Conducted customer training/webinars as needed to answer customer questions and supply website training for the Middle East, Asia, and North and South America. Developed and reviewed CraneSTAR related training material. Assisted with designing new CraneSTAR MTG hardware retrofit kit to completion and ensured readiness and capability during hardware transition with aftermarket solutions and current global production.Assisted in process of developing web-based troubleshooting guide available for global use to streamline customer, dealer, and internal technician ability to troubleshoot issue prior to calling, helping drive faster resolution.Provided global technical troubleshooting support with regards to daily CraneSTAR activities/issues for production and aftermarket operations.

Worked in fleet management group as CraneSTAR technical response specialist with responsibilities including providing research support for service kit maintenance database, CraneSTAR website testing, CraneSTAR launch support during CDT and PPP customer programs, and review of all documents for installation/training of CraneSTAR system. Served as key participant involved in developing training, manuals, and tour information for CraneSTAR product launch. Acted as customer liaison for CraneSTAR, involving initiating setup for all CraneSTAR services, customer support, and troubleshooting problems. Provided production launch support and trained global factory employees on installation and troubleshooting.* Supervised daily tracking of global CraneSTAR production launch for 2011.* Took on added challenge of creating and teaching two monthly English worldwide customer CraneSTAR online training sessions.* Managed CraneSTAR webinar training by scheduling classes and registering participants.* Oversaw development and implementation of global aftermarket CraneSTAR retrofitting process.

Created and maintained parts manuals and CAPX information for dealer use. Served as liaison between technical publications, engineering, production, and customer satisfaction initiative (CSI) group. Created tracking feedback system for issues found during parts manual creation process and provided feedback to engineering group on found issues needing attention or verification. Increased parts manual and CAPX accuracy by 75% on new and older model machines. Assisted other team members regarding identification, location of components, and verification of current parts used on National and Grove RT crane models. Assisted parts team in prioritizing production models to complete backlog parts manual lists.

Oversaw National Crane Sit-down models 1300, 1300A, 1400, 1400A, 1500, and 1800. Worked closely with engineers and employees in design and testing for new production of 1300A and 1400A models. Supervised launch of TM500E-2 Grove crane built in National building. Improved Sit-down production line from 40 line starts down to current with build plan. Assisted in meeting goals in safety-related stats for 2007. Worked directly with crane care, marketing, engineers, and quality to communicate problems and issues to employees, resolve quality issues, and eliminate mechanical problems before units reached end user.* Decreased Production Line starts from 100 behind to positive 2 after 2nd year as Supervisor. Productions schedule average of 50 plus a month through out my 4 years in this position

Oversaw heavy-duty diesel engine parts machine shop personnel. Evaluated and trained new operators on use of equipment, Lean manufacturing techniques, and ISO 9000. Troubleshot CNC machine problems, scheduled staff, maintained quality records, and supervised quality of workmanship to ISO 9000 standards. Served as ISO coordinator in charge of maintaining, coordinating, auditing, and improving existing ISO 9002 system. Managed company rewrite of ISO system and received ISO recertification in 2001 and continuance in 2002. Became certified Lead Auditor ISO 9000:2000 and certified Internal Auditor for Quality System Assessment.

Supervised $90,000 to $150,000 monthly GPS antenna production line. Trained and evaluated personnel on daily duties. Maintained quality records, ordered supplies, conducted monthly inventory audits, oversaw daily production issues, and maintained communication between management and production staff. Communicated with customers and resolved conflicts with scheduling and delivery of supplies and product. Provided for all inventory control, including ordering material and chain of custody during product manufacturing. Performed inventory counts monthly to ensure efficient use of production material. Operated CNC lapping machine and grinder during employee absences.