Eric Chung Email & Phone Number

Vancouver, British Columbia, Canada

• Led senior Data teams (internal and external) from initiation to activation through data migration project from internal data warehouse to Adobe solution (AEM)
• Successfully deployed 5+ audience groups and activated 5+ destinations (Meta, Amazon, TikTok, etc.)
• Prioritized new workflows and developed additional project management tools, trackers, and resources for future project use cases
• Facilitated and identified communication channels among team members, clients, and stakeholders to drive project efficiency and resolve conflictsProjects:Adobe Experience Manager and CRM migration
• Tangerine

Vancouver, British Columbia, Canada

• Software Project Manager and Hiring Manager at Hatch Innovations
• Proficiently managing stakeholders and consistently ensuring on-time delivery throughout the entire development life cycle.
• Excellent communication skills with a result-driven mindset.
• Cross-functional and cross-cultural global team leadership leading product developmentProjects:
• ZeroDrop Labs
• MixMob Games

Vancouver, British Columbia, Canada

• Lead Producer for Epic Games CMS
• Product maintenance and Product strategy development: responsible for aligning products with business and customer needs
• Efficient Agile project management of the processes, backlog maintenance, and smooth execution of monthly releases
• Management of IT, Content Managers, Developers, and marketing content teamsProjects:
• Epic Games CMS (current)
• Epic Games CMS replacement and migration

Vancouver, British Columbia, Canada

• Team Lead of User Interface/Authenticity/Legal/Localization QA team(s)
• Team Lead of Offline Modes QA team
• Team Lead of User Interface/Legal/Localization strike team
• Point of Contact of Administrative Hours team (KWS)
• UI expert working closely with internal and external teams on creating improved test processes, estimates, and feature forecasting
• Liaison between QA, Development, and Production of all quality subject matter from end to end: creating, monitoring, grading, and delegating tasks relevant to testing items/featuresReleases:

Vancouver, British Columbia, Canada

• Performed regression testing and executed automation test plans using internal tools
• Worked cross-functionally to resolve Quality related issues
• Applied Quality Assurance tools and utilized metrics to monitor and debug issues in features
• End-to-end coverage with experience creating comprehensive test plans and test casesRelease:
• NHL 21

Richmond, British Columbia, Canada

• Private clinical practice of ABA principles with clients diagnosed with Autism.
• Observing and interacting with individuals to assist with the healthy functioning of that setting.
• Eliminating or replacing disruptive, harmful behaviors through positive actions and treatment plans.
• Data analysis and Treatment Program Design in collaboration with cross-functional teams

Richmond, British Columbia, Canada

• Administrative Staff responsible for all business obligations ranging from:
• Client Development
• Ministry of Children and Family Development Funding liaison
• Parent Support
• In-Clinic Business Obligations (staffing, finance, etc)Presented patients with treatment and financial planning. Instrumental in 95% case acceptance by means of communication, education, and expert financial planning.

Richmond, British Columbia, Canada

• Providing strong leadership and productivity in-store whilst upholding BESTSELLER values
• Assist the Store Manager in the responsibility of the store
• Impacting sale goals and product management to increase store volume from D to C level.
• Forecasting business using KPIs, focusing on productivity to meet sales goals.
• Utilizing BESTSELLER tools to diagnose opportunities and develop action plans to improve performance.
• Partnering with Store Manager and corporate personnel to increase sales, promotions, and merchandising.

Richmond, BC

• Provide the outstanding DAVIDsTEA Experience and deliver exceptional customer service.
• Educate customers about the world of tea, DAVIDsTEA blends, products and accessories.
• Act as floor supervisor in management absence to ensure smooth store operations.
• Actively work to increase customer traffic and reach sales goals through sampling and community initiatives.
• Be a leader in executing store operational duties with store opening and closing procedures.
• Maintain store aesthetic by cleaning, stocking, organizing and following merchandising plans.