Eric Steinman Email & Phone Number

Fort Lauderdale, Fl, Us

Redmond, Washington, Us

Leading the Microsoft 365 Modern Work + Copilot + Security Customer Success team for U.S. Financial Services

Redmond, Washington, Us

Led the Modern Workplace FastTrack Architect Team for the Americas as part of Microsoft 365 CXP with a focus on customer facing presales solution engineering through cloud deployment post sales program management and consumption. Support various virtual teams within the field and engineering, positioning and aligning customers, partners and colleagues to the FastTrack Center Benefit value proposition. Focus on platform alignment, defining and driving the simplest deployment path to achieve cloud adoption. Provide oversight of program orchestration and customer facing delivery as a trusted advisor to our customers, building executive relationships and facilitating stakeholder management. Respond, resolve, and prevent customer and field escalations as engineering CXP point of contact as a customer voice into Microsoft Engineering and the FastTrack Center Ops Team.

Redmond, Washington, Us

As a Principal Onboarding Engineer lead within the Office 365 Business Group I am primarily responsible for driving the operational aspects of the Office 365 Onboarding Center. Utilizing the telemetry built into our onboarding tools/processes we analyze onboarding throughput data, apply various KPIs, prioritize apparent operational improvements and implement those improvements to continually increase velocity to the service at scale; all the while maintaining high customer and partner satisfaction during the Office 365 onboarding phase. I am responsible for delivering the customer Onboarding Experience for Office 365 utilizing the company’s immense IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 product groups. The Onboarding Engineer role, in a data driven manner, drives exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.

Redmond, Washington, Us

As a Microsoft Consulting Services Regional Architect Mr. Steinman helps Microsoft customer account teams identify, pursue and close strategic business development services opportunities while continually driving add-on business within existing engagements. The Regional Architect plays a key role in employing and developing partners as part of the overall Microsoft services delivery model. In addition the RA is responsible for helping translate business requirements into technology requirements for inclusion in contracts and/or statements of work and in some cases assists in contract negotiations. Mr. Steinman is called upon to provide Technical Quality Assurance reviews at various points along a services engagement lifecycle to ensure deliverables are on time and within budget. Finally, Mr. Steinman champions Microsoft Cloud Services within MCS East Region, relying on his past 5 years’ experience with MMS/BPOS/Office 365 in varying deployment, solution architect, quality assurance and group program management roles.

Redmond, Washington, Us

As a Principal Group Program Manager within the Microsoft Office Product Group I was responsible for a heading program management for a large portfolio of platforms, services and apps that touched millions of end users each day via Office 365. Our cadre of features included onboarding, first-run setup and troubleshooting applications as part of the Admin Console UX. I led a geo-distributed team of as many as 17 Program Managers located in Redmond, Denver, Milwaukee, Charlotte, Boston and Miami. In my role as GPM I worked closely with multiple product groups, and SMSG teams to shape the next generation of onboarding applications for Office 365, making the experience of consuming Microsoft’s Cloud Services easy and enriching for our customer base.

Redmond, Washington, Us

As Office 365 Due Diligence Manager in the Office 365 Business Group I led the Migration Due Diligence (MDD) team of architects. Under my leadership, the MDD team was hired and quickly developed into a key Office 365 team. We successfully transitioned a paper question and answer, people driven process into a software driven toolset. The MDD toolset provides Microsoft, and our customers, consistent metric driven quality assurance information to ensure our customers alignment to the Office 365 service. The MDD data was important business information that documented required features and directly impacted customer satisfaction as customers knew before they purchased the service if they could consume the service and precisely what actions would be taken to remediate. This toolset also provided Office 365 scale as it is used worldwide by Microsoft field account teams, Microsoft services and was ultimately transitioned for partner use. The MDD team program managed, developed, piloted, and implemented the toolset in addition to providing countless cross organizational training and awareness sessions scaling out across Microsoft EPG, SMS&G, MCS, and Premier Organizations.

Fort Lauderdale, Fl, Us

Auxis is a privately held professional services organization with offices in Miami, Fort Lauderdale and Houston, TX. I was hired by Auxis to help exponentially increase the firm’s managed services footprint and to grow the infrastructure solutions practice as a whole. Current service delivery revenue is derived primarily from the delivery of solutions around the Microsoft Enterprise platform, encompassing the full range of infrastructure platform technology with a focus on ITIL process and controls as related to managed services and systems integration. Specifically I was responsible for account management and business development with a team of 40+ technical consultants, project managers and delivery personnel with direct responsibility for all services functions in Microsoft EPG, SLG and SMS&P customers. This included providing information technology consulting and integration solutions to named/strategic accounts utilizing Microsoft Enterprise products, including Windows 2003, Exchange Server 07, System Center 07, MOSS 07, BDD 07, Etc. As part of our offerings we provided Managed Services outsourcing to clients including instrumentation of ITIL/Microsoft Core I/O within Operations. I contributed to the development of various Consulting Services offerings, general systems integration materials and internal account marketing and development.

London, Uk, Gb

At the time, Idea Integration was a wholly owned subsidiary of MPS Group, a 1.2 billion dollar publicly traded professional staffing and services holding company. I was hired by Idea Integration to take on the grass-roots startup from scratch of their South Florida services branch based in Fort Lauderdale. Current services were derived primarily from the delivery of solutions around the Microsoft Enterprise platform, encompassing infrastructure and application development solutions with a focus on workflow, process management, business integration and communications. During my tenure revenues grew from zero in month one to $125k+ in monthly billings by month six.

Redmond, Washington, Us

Responsible for selling, renewing & managing Microsoft Premier Support contracts for certain named enterprise accounts within the Southeast District for both infrastructure as well as development support scenarios, ensuring the highest level of customer satisfaction within the named account base. I built and maintained strong customer relationships through timely and effective communication, management and escalation of support needs, customer advocacy and responsiveness. Managed a moderate to complex scope of support issues of assigned Premier customers by acting as a technical resource and/or coordinating with other Microsoft groups to assist the customer in their use, support and implementation of Microsoft solutions.

Redmond, Washington, Us

Technical delivery of specialized consulting services, including Security Auditing & Integration, Active Directory Services Design/Deployment, Streaming Media Strategy/Deployment, Exchange 2000 eMail Services on the Windows NT, Windows 2000 Platform. Provided information technology consulting and integration solutions to named/strategic accounts utilizing Microsoft desktop and back-office products. Provided project management/account management on all accounts within the South Florida market as they would pertain to Microsoft Consulting Services product integration efforts.

Redmond, Washington, Us

Responsible for all Microsoft Consulting Services activities in South Florida encompassing a team of 12 direct report consultants and a 3.5 million dollar P&L. Provided information technology consulting and integration solutions to named/strategic accounts utilizing Microsoft desktop & back-office products, including Windows NT Server, Exchange Server and Windows Media. Provided project management/account management on all accounts within the South Florida market as they would pertain to Microsoft Consulting Services product integration efforts. Assisted in the development of local Microsoft Consulting Services offerings, general systems integration marketing materials and internal account marketing and development. Assisted in the development of Solution Provider alliances within the local geography, ultimately partnering with MCS on specific engagements to enhance the overall effectiveness of the channel. Assisted in the recruitment of technical personnel dependent upon current/future engagement requirements.

Redmond, Washington, Us

Hired to build a consulting practice for Microsoft in South Florida. Provided information technology consulting and integration solutions to named/strategic accounts utilizing Microsoft desktop and back-office products. Provided project management/account management on all accounts within the South Florida market as they would pertain to Microsoft Consulting Services product integration efforts. Assisted in the recruitment of technical personnel dependent upon current/future engagement requirements,

New York, Ny, Us

Provided information technology consulting and integration solutions to clients worldwide. Provided project management and overall account management to large scale integration teams. Conducted network integration strategy seminars outlining the requirements for open systems transition and “downsizing/smartsizing” operations. Continued to develop information technology service offerings, general systems integration marketing materials and internal account marketing and development. Lead LAN/WAN and electronic mail integrator/architect for the Southeast Region. Responsible for the development of vendor specific strategic alliances.• Responsible for the recruiting of technical personnel on an as needed basis dependent upon engagement requirements and overall deliverables

Provided consulting support to multiple clients throughout the United States. Designed, installed and maintained distributed computing environments, including Novell Netware, OS/2 & IBM AIX, with connectivity to Mainframe SNA, etc. Conducted client/server integration strategy seminars outlining the requirements for open systems transition and “downsizing/smartsizing” operations. Created extensive matrix comparisons of leading network hardware and software based on client requirements. Architected and implemented several large scale mainframe-centric open systems environments. Extensive experience with Amdahl 5990-700/IBM 3090 mainframes, large scale VAX platforms, IBM RS/6000 and Novell LAN connectivity using TCP/IP, DECNet, SNA & IPX/SPX protocols. Recommended and managed implementation of several SQL database engines, middleware and API tools including Sybase, Oracle, Informix, Microdecisionware, SQL Windows, Power Builder and Visual Basic. Managed several data modeling engagements using Silverun, Knowledgeware, Bachman, etc.