Eric Stell Email & Phone Number

Throughout my career, I have played an essential role in managing multiple projects, providing thoughtful insight and collaborative leadership necessary to achieve complex project and business goals within critical timelines. I bring to the table a strong blend of technical proficiency, customer engagement and account management, data analysis, troubleshooting, and problem-solving expertise with the goal of achieving anticipated results.I am deeply committed to maintaining customer satisfaction by utilizing appropriate process improvement tools to improve customer experience and retention. As a Business Analyst and DocuSign System Administrator at Oracle, I have provided key support for the online signature implementation for a global technology company with thousands of enterprise customers. My project management and escalation experience has been invaluable in effectively turning complex and difficult customer scenarios into wins for both the customer and Oracle.Accountability and validation are the keys to understanding customer needs and improving customer satisfaction. My experience includes utilizing Jira, Confluence for issue management, and extensive training on leadership and teamwork. I look forward to my next opportunity, helping a company provide top tier experiences for their customers.