Eric Stewart Email & Phone Number

Tampa, Florida, United States

• Provided comprehensive support to customers, addressing inquiries related to supported software applications.• Proficiently diagnosed and resolved technical issues, ensuring a seamless user experience.• Conducted thorough research utilizing diverse manuals and resources to provide accurate responses to customer inquiries.• Collaborated effectively with cross-functional teams and personnel to swiftly resolve customer concerns.• Contributed to the creation and refinement of information resources and knowledge bases to enhance support services.• Maintained up-to-date awareness of pertinent news and updates pertaining to supported software, ensuring expert-level knowledge.• Managed incoming phone calls from the support queue, offering prompt assistance and guidance.• Skillfully identified and escalated critical situations, warranting immediate attention and resolution.• Tracked and efficiently routed problems and service requests, optimizing support workflows.• Methodically logged all interactions with the help desk and meticulously documented resolutions.• Managed the end-to-end process of documenting, tracking, and monitoring issues, guaranteeing timely resolutions.

Tampa, Florida, United States

• Provided expert-level assistance to users, addressing inquiries, errors, or challenges encountered while utilizing the application.• Diagnosed, reported, and escalated issues encountered by users, ensuring swift resolution and improving the overall user experience.• Demonstrated the ability to identify trends in feature requests and effectively communicated these insights to the product team for continuous improvement.• Offered technical troubleshooting support, facilitating seamless operations and minimizing disruptions.• Maintained current knowledge of all application updates, guaranteeing users received the most up-to-date support.• Skillfully managed high-volume inbound support channels, meeting user needs efficiently and professionally.• Collaborated within a team environment, contributing to team performance improvements and fostering a culture of excellence.• Cultivated strong, trust-based working relationships, enabling effective communication and collaboration with colleagues and stakeholders.• Showcased exceptional time management and multitasking abilities, utilizing a range of software tools to optimize productivity and deliver quality support services.

Tampa, Florida, United States

• Responsively addressed and fulfilled member requests, consistently prioritizing tasks to ensure timely completion.• Demonstrated a strong ability to collaborate within a team environment, enhancing team performance through the establishment of trust-based working relationships and effective communication.• Exhibited exceptional time management skills and the capability to efficiently multitask while maintaining a focus on high-priority tasks.• Proficiently utilized a range of computer programs, including Helpdesk ticketing systems, Instant Messaging and Collaboration Platforms, Knowledge Base and Documentation Software, and the Microsoft Office Suite.

Camp Lejeune, Nc

• Maintained a Secret Security Clearance, ensuring the confidentiality and security of sensitive information.• Proficiently handled, secured, and operated encryption devices, contributing to United States Military data security and privacy.• Conducted diagnosis of basic electronic circuits, identifying, and resolving electrical issues.• Demonstrated excellent management of electrostatic discharge-sensitive devices and maintained a safe work area to prevent equipment damage and ensure a secure environment.• Exercised effective leadership in a supervisory role, overseeing a team of 10 or more associates and managing daily tasks efficiently.• Orchestrated successful setup of communications equipment during joint operations, fostering seamless communication with foreign allies.• Possessed a fundamental understanding of various operating systems and expertise in TCP/IP and OSI models, enhancing the ability to support diverse communication technologies.• Provided servicing and repair for a wide range of communication equipment, including telephones, satellite, internet, and other critical systems.• Operated technical control equipment to identify and rectify degradation in communication networks, ensuring uninterrupted services.• Conducted rigorous testing to assess the transmission quality of high-capacity communication circuits, optimizing performance and reliability.

Bachelor’S Degree In Cyber Forensics And Information Security

Associate’S Degree In Computer Engineering

Basic And Advanced Electronics Certificates, Basic Electronics, Advanced Electronics

Graduated Honor graduate at Basic Electronics

High School Diploma