Eric Mcconahay Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin

• Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone, e-mail and chat to customers such as law firms and corporations
• Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders
• Selected as an Adjunct Professor, working with a team to provide web based courses on time management and project management.
• Head local office Events Committee to promote employee engagement via organizing staff events
• Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide
• Develop and maintain knowledge of the department, company and industry as a whole

11 N. Allen

I placed orders for all products used in the cafe including ordering from delivery from 5 different vendors and personally shopping for other items at 6 different retailers. I double checked quality standards, and kept the owner and general manager informed of various needs of the cafe. I was fully in charge of managing the cafe's social media presence.

11 N Allen St.

• New business accounting, managed invoices, processed payroll, tracked and analyzedfinancial data using QuickBooks and Excel.
• Negotiated with vendors to maintain inventory of products
• Advised and implemented food safety guidelines, assured compliance with countyinspection criteria
• Maintained staff schedule, coordinating shifts using Google Calendar
• Created proposal package to advertise catering services of cafe
• Collaborated with nearby school personnel to maintain a safer environment for studentspatronizing the cafe

Madison, Wisconsin Area

I coordinated with classroom teachers in order to plan activities that tied into the current curriculum and to keep up to date on current projects and assignments. I gave structured homework time after completing a brief snack period, during which I helped the students to better understand their assignments. I facilitated active play both indoors and out..

Waunakee, WI

• Coordinated and motivated staff to reach weekly goals within each department
• Created events in conjunction with the Book It! reading program to promote studentsuccess and family unity
• Reconciled monthly profit and loss reports, reviewed progress determined focus areasfor the following month
• Maintained employee schedule
• Monitored and analyzed customer feedback information and designed strategies toachieve ultimate consumer satisfaction

• Collaborated with fellow instructors to facilitate afterschool program for 60+ students atOrchard Ridge Elementary
• Evaluated available resources to achieve optimal student experience throughout thesession
• Coordinated daily activities to correspond with weekly program themes

I was responsible for running a variety of opening, closing,and lunch shifts. For each shift I determined the best placement of available staff to ensure optimal customer service and efficiency. I checked and maintained product quality frequently and communicated necessary actions to employees and higher management. I clearly communicated my direction to.

I took over management of this small store from the previous manager who became a district manager. I had a very small staff and had to hire several new employees including an assistant manager and shift supervisors. I created employee schedules, ran periodic management and staff meetings to develop and promote store goals. I ensured optimal labor costs.

I was responsible for running daily shifts. For each shift I determined the best placement of staff to ensure optimal customer service and efficiency. I checked and maintained product quality frequently and communicated necessary actions to appropriate staff. When deviations from store procedure and policy where seen, I would immediately take steps to.

Bachelor Of Science, Studies In Education

Activities and Societies: Eco-Olympics, winning team leader

Photojournalism