★ Eric Stratton ★ Email & Phone Number

Banbridge, Co. Down, GB

• Lead the Installation and de-installation of AV/Telepresence products
• Lead a team of AV Technicians on Installation Projects
• Ability to solder and crimp connectors (XLR, RJ45, TRS, BNC and F-CONN)
• Configuration of endpoints and infrastructure
• Ability to read and interpret blueprints effectively
• Preparation of room audits ensuring technology can work at optimum level

Orting, WA, US

Support for Service Requests for wide range of I.T. support and installation. Providing Corporate IT Services to the Small & Medium Business budget. Specializing - Virtualization * Cyber Security * Server * Network * Telecom * Backup Solutions * Business Continuity * Mobile- Work with business customers consulting to configure their networks, server.

Seattle, WA, US

• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures
• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
• Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience
• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
• Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or.

Seattle, WA, US

- Provide technical support service that ensures all IT equipment and infrastructure is running to its optimum performance. Escalating where required.- Create, write, review and raise the bar with regards to standards and the corresponding documentation.- Mentor and guide other IT peers across the globe at all levels, raising the bar both in the technical.

Santa Clara, California, US

- Provide Support to user systems including application installation and configuration,troubleshooting and debugging peripheral implementations and other computing requests.- Configure and install client hardware such as laptops and desktops for Windows Linux OS- Provide support to conference room technologies such as projectors, Polycom.

Milwaukee, WI, US

• Drive interaction with customers to maintain customer satisfaction during the FastTrack deployment phase. I accept support cases via various systems to maintain customer SLA standards and resolve complex issues..
• Experienced in onboarding Office 365, migration process, challenges facing O365.Setting up O365 from scratch with configuration and deployment.
• Strong problem solving ability ranging from conceptualization to implementation to assist setting up Microsoft technologies to serve customer specific needs.
• Microsoft Exchange Server 2007/2010/2013, Windows client, Windows Server, Active Directory, and Mobile device technologies.
• Deployment and technical support for migration from Exchange Servers 2003 / 2007 / 2010 and 2013; including PST / IMAP / Cutover / Staged / Hybrid.
• Troubleshooting Office 365 Knowledge of Office 365 Providing general setup assistance as well as support and guidance, such as Exchange Online, Skype for Business, One Drive for business and SharePoint Online. Also.

Kirkland, WA, US

Monitor migrations performed by the team.Review pending SDE and issues.Work collaboratively with the team and foster a positive work environment.Update the weekly forecast for the Customers being migrated.Send Weekly Status report & Status call with stakeholdersReview the customers/migrations respective regions and reach out with any issues.Plan the team.

Seattle, Washington, US

Work closely with a talented team of engineers and architectsPerform IT Administration tasks as assignedDeploy and maintain physical datacenter infrastructureLearn new related skills as needed to complete assigned tasksMac OSX DesktopApple HardwareVMWare ESXi, Virtual CenterUbuntu ServerCentOSOracle SolarisRelational databasesLAMP stack and.

Tacoma, Washington, US

Managed Service Center Helpdesk technicians, overseeing daily operations and resolving escalations and critical issuesIn-depth knowledge of various network tools and applications for Mail Flow troubleshooting & DNS troubleshooting.Collaboration with multiple vendors on projects and oversee completion of milestones to ensure deadlines were met for overall.

Dallas, TX, US

MNRC Packet Core Team-Ethernet to cell migration acceptance-Running node heath checks, ping tests, trace routes, working with vendors and internal partners to ensure nodes are working correctly prior to acceptance. Updating and maintaining multiple trackers. Cisco, ALU and tellabs exprience. Technical knowledge of Packet Core products, systems and.

Redmond, WA, US

Technical Support and troubleshooting for (BPOS-S) Microsoft Business Productivity Online Suite via "The Cloud" Which consists of Exchange, SharePoint, Office Communicator, and Live Meeting. Work with the client on their On-Premise environment (Co-existence) As well as Support Migration from On-Premise domains to Microsoft Online Services.Additional.

Project Management for Peninsula Radiation and Oncology CenterOversaw and Managed implementation of Data Network.Ensured all deadlines and milestones were met within project time-lines.Maintenance and configuration changeSmall Business Server 2003,2008Windows Server 2003, 2008Experience with:Altigen VoIP Solutions and Maintenance Microsoft Response Point.

Seattle, WA, US

Nortel PBX (legacy systems) and Cisco VoIP environment.Configure Cisco/VoIP phone for new users.(adds, moves, changes).Experience in Cisco Call manager and Unity Messaging.Data and Voice Cross connects and punch outs.Proven effective troubleshooting skills along with prior customer service experience.

Chicago, Illinois, US

Certified on Motorola Broadband Service Router (BSR) FORCable Modem Termination System (CMTS) technology communicationsCompleted Installations, upgrades, and troubleshooting. DOCSIS Participated in weekly conference calls discussing new issues as well as best practices on current issues.Traveled to remote locations for assignments. Submit reports and.

Albuquerque, NM, US

Remote assistance by telephone and/or applications to shadow for diagnosing, repair, and educating. Support experience with Windows 2000 Server (IIS), Active Directory, and Microsoft Office applications.Utilized ticket system for issue reporting, follow-up, & Resolution

Scottsdale, Arizona, US

Respond to needs of users concerning access to resources on the network; troubleshoot network system issues.Troubleshooting, repair, & maintenance for thin-clients, Omni Dialers, and Strata-dialers.Utilized ticket system for issue reporting, follow-up, & resolution.Support experience with Windows 2000 Server, Terminal Services, and Microsoft Office.

Scottsdale, Arizona, US

Facilitation and delivery of initial and continuous training of products and services as mandated by corporate clients. Creation of technical training materials using Micrsoft powerpoint or word.Provide additional recourses such as reporting of progress, and on/off line observations regarding call flow presentation to prove Return On Investiment and.

Scottsdale, Arizona, US

Managed team of inbound associates to meet needs such as call volume, needed overtime, & taking escalated calls. Continuously providing details to associates to inform customers of current promotional offers and ensure that they meet offer criteria. One-on-one interaction with associates to develop customer service skills along with sales/rebuttal.