• Lead the Installation and de-installation of AV/Telepresence products• Lead a team of AV Technicians on Installation Projects• Ability to solder and crimp connectors (XLR, RJ45, TRS, BNC and F-CONN)• Configuration of endpoints and infrastructure• Ability to read and interpret blueprints effectively• Preparation of room audits ensuring technology can work at optimum level• Performs preventative maintenance to ensure equipment and room is ready for use• Responsible for identifying defective/failed equipment and providing solutions• Completion of Post Installation Assessments• Perform on site User Acceptance testing• Install software upgrades• Act as a point of escalation for technical issues and provide solutions for ongoing faults for VIP’s and stakeholders.• Providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.• Load audio DSP files and confirm program is routing and signal is passing as required• Communicates with management team throughout the day, as it relates to assignments• Project reporting and updating• Document and report hardware failures also Manages Break/Fix and RMA requests as needed• Supervise, instruct and help with rack building processes• Travel to customer sites nationally as required

Support for Service Requests for wide range of I.T. support and installation. Providing Corporate IT Services to the Small & Medium Business budget. Specializing - Virtualization * Cyber Security * Server * Network * Telecom * Backup Solutions * Business Continuity * Mobile- Work with business customers consulting to configure their networks, server configurations, administration, & end user support.- Provided on-site services to various business and individual clients in different business verticals.- Remote assistance by telephone and/or remote desktop to shadow for diagnosing, repair, & educating. - Completion of software backup, upgrades, & migrations.- Customer service troubleshooting for software applications, peripherals, & network issues- Set up help desk readiness plans, network diagrams, and incident response plans to ensure business continuity.IAM solutions with Azure , Entra, AD, JumpcloudPartner with: Microsoft Sophos for Cyber Security solutions including Network, Endpoint protection and Email & Cloud3CX Business Communication Solutions & SoftwareRedstor Godaddy.com

• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory• Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)• Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs- Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow- Experience with network technology including video and audio over IP (e.g. Dante/AES)- Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers • Excellent communication, interpersonal and presentation skills, both oral and written- Strong prioritization and organizational skills with attention to detail

- Provide technical support service that ensures all IT equipment and infrastructure is running to its optimum performance. Escalating where required.- Create, write, review and raise the bar with regards to standards and the corresponding documentation.- Mentor and guide other IT peers across the globe at all levels, raising the bar both in the technical and non-technical aspects of the role.· Basic project management including acting as a single point of contact for projects. Provide technical support/input to site and team projects and initiatives, including prioritization of workloads to ensure project delivery.- Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.Ability to identify and find a resolution for hardware issues on laptop and desktop hardware. Including hard drive, memory, motherboard, power supply and other hardware issues.· Networking knowledge, including LAN/WAN, DHCP, DNS, TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, and other core internet technologies and services including VPN and Firewalls.· Familiarity with Telecom technologies such as VOIP / SIP and mobile technologies.· Robust troubleshooting and analytical skills with demonstrated problem solving ability.· Proven ability to operate in high pressure environments while successfully handling multiple competing priorities. Must also maintain a high level of discipline, flexibility, and professionalism.· Strong written and oral communication skills, project management, and the ability to work effectively with people at all levels and (both technical and non-technical) in different situations. · Azure, Active Directory, LDAP, Print Servers, SharePoint, Casper, SCCM.

- Provide Support to user systems including application installation and configuration,troubleshooting and debugging peripheral implementations and other computing requests.- Configure and install client hardware such as laptops and desktops for Windows Linux OS- Provide support to conference room technologies such as projectors, Polycom, Telepresence/HD,and network cabling- Provide phone provisioning and support including phone deployment and basic phone systemadministration, utilizing AVAYA IP Office manager V9- Support end-point network connectivity installation and troubleshooting- Provide VMware View configurations and support- Provide employee onboarding support which includes new account creation, workflow handling,setup of client systems, and user services information- Provide employee off-boarding support which includes account termination, workflow handling,reimaging returned client systems, hardware retrieval- Data backup and restore for client systems and servers- Support Company Network Operations Center (NOC) processes including change management,incident handling, communications, recording incident details, managing IRT phone bridge, andcoordinating remediation efforts- Conduct periodic computer accessories inventory count and update- Lead new hire orientation training- Support Company processes for client computing- Manage user requests via ticketing system- Provide user training of general corporate supported applications and tools- Provide support to customer facing projects- Provide coverage to T-1 Support when needed- Mentor and cross-train members of the junior Client Services team and the Service Desk- Perform tasks assigned to Client Services team by management

Drive interaction with customers to maintain customer satisfaction during the FastTrack deployment phase. I accept support cases via various systems to maintain customer SLA standards and resolve complex issues. Utilizing strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. This allowed me to develop exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected key business metrics, customer and business results. Daily job duties include:• Experienced in onboarding Office 365, migration process, challenges facing O365.Setting up O365 from scratch with configuration and deployment.• Strong problem solving ability ranging from conceptualization to implementation to assist setting up Microsoft technologies to serve customer specific needs.• Microsoft Exchange Server 2007/2010/2013, Windows client, Windows Server, Active Directory, and Mobile device technologies. • Deployment and technical support for migration from Exchange Servers 2003 / 2007 / 2010 and 2013; including PST / IMAP / Cutover / Staged / Hybrid.• Troubleshooting Office 365 Knowledge of Office 365 Providing general setup assistance as well as support and guidance, such as Exchange Online, Skype for Business, One Drive for business and SharePoint Online. Also providing additional assistance with all Microsoft software suites such as Office Professional Plus, Visio, and Project being provided through the Office 365 Portal as Click 2 Run subscriptions.• Troubleshooting CRM Online• Troubleshooting Project Pro, Project lite & Project OnlineI consistently triage and resolve issues with 365. Educate O365 Administrators on how to use and connect to O365 with Powershell and Azure Active Directory modules to rectify elaborate matters.

Monitor migrations performed by the team.Review pending SDE and issues.Work collaboratively with the team and foster a positive work environment.Update the weekly forecast for the Customers being migrated.Send Weekly Status report & Status call with stakeholdersReview the customers/migrations respective regions and reach out with any issues.Plan the team ramp up/training on other migration tools/technologies.Prepare weekly shift roster.Update process documentation as applicable.

Work closely with a talented team of engineers and architectsPerform IT Administration tasks as assignedDeploy and maintain physical datacenter infrastructureLearn new related skills as needed to complete assigned tasksMac OSX DesktopApple HardwareVMWare ESXi, Virtual CenterUbuntu ServerCentOSOracle SolarisRelational databasesLAMP stack and componentsMicrosoft Windows XP/7 and Server 2003/2008Blade servers and chassisCore routing and switching (Juniper, Brocade/Foundry, Cisco)Network security appliancesApplication load-balancing systemsLayer 1 data center infrastructureStorage / SAN technologies

Managed Service Center Helpdesk technicians, overseeing daily operations and resolving escalations and critical issuesIn-depth knowledge of various network tools and applications for Mail Flow troubleshooting & DNS troubleshooting.Collaboration with multiple vendors on projects and oversee completion of milestones to ensure deadlines were met for overall completion. Utilized Connectwise ticket system to track Service Requests and projects. Ability to perform tasks independently and under pressure. Rotating On-call Schedule to respond to Customers for mission critical systems uptime (White Glove team). Install, provide maintenance and configuration changes to Small Business Server and Windows Servers.Hyper V migrations From VMware ESXi Migrations to ESXi from live production machines.Brought up whole network and server systems for 100% functionality.Firewalls (Sonicwall & Watchguard) Configuration / Installation for updating SOHO and other outdated hardware as well as reconfiguring for new ISP or accessibility to servers

MNRC Packet Core Team-Ethernet to cell migration acceptance-Running node heath checks, ping tests, trace routes, working with vendors and internal partners to ensure nodes are working correctly prior to acceptance. Updating and maintaining multiple trackers. Cisco, ALU and tellabs exprience . Technical knowledge of Packet Core products, systems and applications to include: IP Routing, Routing Protocols, VPN, ATM, MSN and SIAD. Experience with Mobile Data, GPRS and UMTS platforms. Understanding of 3GPP protocols (S1AP, Diameter, GTPv2, PFCP)Knowledge of UNIX, Data Applications support

Technical Support and troubleshooting for (BPOS-S) Microsoft Business Productivity Online Suite via "The Cloud" Which consists of Exchange, SharePoint, Office Communicator, and Live Meeting. Work with the client on their On-Premise environment (Co-existence) As well as Support Migration from On-Premise domains to Microsoft Online Services.Additional Troubleshooting of handheld devices Blackberry, Android, IPhone, and windows 7Experience with BES 5.1 (Blackberry Enterprise Server) adding and removing users and making modifications to policies and services.Consistently using tools everyday such as Powershell - nslookup -Product Studio - Right Now (Ticketing system) - Microsoft Easy assist - Mosdal Tool- Systernals Suite

Project Management for Peninsula Radiation and Oncology CenterOversaw and Managed implementation of Data Network.Ensured all deadlines and milestones were met within project time-lines.Maintenance and configuration changeSmall Business Server 2003,2008Windows Server 2003, 2008Experience with:Altigen VoIP Solutions and Maintenance Microsoft Response Point (Aastra VoIP) Software solutions- Installation and Support Sage: ACT! , Intergy, Medware, Mas 90 and 200 , Timberline OfficeJonas Software for ClubsExperience with Kaseya Managed Services and Connectwise Auction Tracker Setup and support for networks Network Devices: Cisco/linksys/Procurve (Routers & Switches)Implemented Cisco WLC and wireless Aironet 1131ag Implemented Cisco 1310 outdoor AP/BridgeFirewalls (Sonicwall & Watchguard)Back up solutions Veritas\Symantec Windows Mobile devicesTCP/IP troubleshootingCabling and Termination: Cat 5e / 6 - RG6

Nortel PBX (legacy systems) and Cisco VoIP environment.Configure Cisco/VoIP phone for new users.(adds, moves, changes).Experience in Cisco Call manager and Unity Messaging.Data and Voice Cross connects and punch outs.Proven effective troubleshooting skills along with prior customer service experience.

Certified on Motorola Broadband Service Router (BSR) FORCable Modem Termination System (CMTS) technology communicationsCompleted Installations, upgrades, and troubleshooting. DOCSIS Participated in weekly conference calls discussing new issues as well as best practices on current issues.Traveled to remote locations for assignments. Submit reports and participate in conference bridges weekly.

Remote assistance by telephone and/or applications to shadow for diagnosing, repair, and educating. Support experience with Windows 2000 Server (IIS), Active Directory, and Microsoft Office applications.Utilized ticket system for issue reporting, follow-up, & Resolution

Respond to needs of users concerning access to resources on the network; troubleshoot network system issues.Troubleshooting, repair, & maintenance for thin-clients, Omni Dialers, and Strata-dialers.Utilized ticket system for issue reporting, follow-up, & resolution.Support experience with Windows 2000 Server, Terminal Services, and Microsoft Office applications.Assisted the Network Administration staff with upholding the internet usage policy, in order to maintain peak operational performance of Network.Active Directory experience in creation/modification of accounts and email

Facilitation and delivery of initial and continuous training of products and services as mandated by corporate clients. Creation of technical training materials using Micrsoft powerpoint or word.Provide additional recourses such as reporting of progress, and on/off line observations regarding call flow presentation to prove Return On Investiment and identify any additional training needs.Communication on a daily basis with the Sales Training Manager and Project Manager regarding goals, projects, etc. to asssit in the overall success of the project.Participation in weekly conference calls with all Sales Trainers in the organization to determine and discuss needs of the business.Continuous follow-up to ensure campaign success through collaboration with Sales Supervisors to observe, identify skill gaps, and provide training through work groups.

Managed team of inbound associates to meet needs such as call volume, needed overtime, & taking escalated calls. Continuously providing details to associates to inform customers of current promotional offers and ensure that they meet offer criteria. One-on-one interaction with associates to develop customer service skills along with sales/rebuttal skills.Interviewing job applicants to ensure proper fit into job tasks and company culture.Communication with the Project Manager reporting goals and current progress of team in weekly reports.Received All-Star Award for two consecutive months for team performance and improvement.