Eric Stuhldreher Email & Phone Number

Mason, OH, US

Cincinnati Metropolitan Area

• Provide overall leadership to the Client Operations team and serve as the single point of accountability for performance outcomes.
• Set strategy and direction for the teams in terms of business priorities, initiatives, and areas of focus to maximize impact.
• Develop, maintain annual financial budgets and monitor performance against budgets.
• Design, implement, and operate a consistent set of processes to govern, manage, and monitor performance across the teams.
• Oversee the design, implementation, and operation of sub-team processes and standards to execute the primary responsibilities that are compliant with regulatory requirements.
• Manage and monitor performance across all key performance indicators and identify mitigation strategies for any measures that are at risk.

Miamisburg, OH

• Responsible for multi-sectors of the organization ranging from Title Services, Servicing Support, Collateral Management and Vendor Management (165 FTE) with P&L of $16.5 million.
• Direct oversight of technology group in designing proprietary workflow processes, methodologies and systems.
• Demonstrate effective communication concepts, tools and techniques and implementation of critical operational processes or initiatives within business units.
• Lead a project team that consists of program and product managers, operational leaders and line staff (80 FTE) in driving out inefficiencies in the front-end auto process and backlog cleanup that yielded $84.9 million.
• Facilitate strategic planning and execution process across Core Servicing.
• Drive continuous improvement of customer experience while optimizing both financial and human capital.

Cincinnati, Ohio

• Successfully led the change management strategy and a cross-functional change team through a multi-year, large scale change initiative that impacted process, technology and lending products for over 10,000 employees.
• Worked in conjunction with cross-functional team members on multiple initiatives to create adaptable change management strategies to deploy the best mix of training and readiness activities to support the employees’.
• Organized and deployed a change network to support large scale, multi-year rollout of a new Loan Origination System impacting the whole Originations organization – prepared ambassadors to support their teams within the.
• Partnered with the business to determine adoption metrics and measured results against success criteria to ensure that employees are adopting and sustaining the appropriate change behavior – includes adoption, usage.
• Developed and deployed reinforcement tactics when adoption was not successful, by engaging project sponsors, executive leadership, and line of business manager support.
• Presented strategy, progress, risk and adoption results to project team members, key stakeholders, and executives throughout the project lifecycle.

Greater Atlanta Area

Responsible for building and developing high performance teams that consist of market managers, loan officers, loan officer assistants and office administrators. Responsible for multiple mortgage branch offices, conducting weekly staff meetings to provide necessary guidance and support to achieve volume, profit, and quality objectives with respect to the.

Cincinnati, Ohio Area

Responsible for providing employees timely, candid, and constructive feedback. Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth. Developing the appropriate talent pool to ensure adequate bench strength and succession planning. Recognizing and rewarding employees for accomplishments..

Mid Atlantic States

Vice President - Division Sales Performance Manager Manages and is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement.

Championed new market growth through driving and surpassing revenue, net income, cross-selling, and staffing objectives. Identified local market challenges and developed strategic solutions to achieve goals. Trained teams to build branch relationships and surpass volume targets. Acted as Chairperson of ROCKS (responsibility, ownership, commitment.

Headed revenue-generating efforts. Led over 130 personnel; coached 13 Regional Managers, supervised 80 Sales Representatives, and oversaw 40 sales support staff. Built high profile city living office to promote downtown exposure and visibility.

Provided direction, training, coaching, and motivation to 17 Loan Originators. Recruited qualified talent and mentored Regional Sales Manager peers. Partnered with branches and developed sales teams. Played key role in acquisitions.Earned President's Club award for Leadership (2002 & 2003.)Accomplished Top 10 Team bank ranking out of 200 teams.

Propelled achievement of monthly and yearly sales objectives. Provided hands-on training and leadership to colleagues. Cultivated retail alliances. Aided sales support staff, officers, and leadership with front-end mortgage systems training. Conducted extensive training on various loan products for new hires.

Mba, Business

Bs, Marketing

Activities and Societies: Delta Sigma Pi