At RevSpring:We transform complex financial journeys into intuitive financial pathways by understanding human, historical, and fiscal context. Through data-driven insight, RevSpring designs, analyzes, and improves communications and billing solutions that increase consumer engagement and payment rates.#1 Patient statement vendor in the United States#1 Third Party collections statement vendor in the United States

HBCS is a leading provider of revenue cycle services to providers across the United States. We specialize in patient balance billing, collections and customer service and as such, HBCS is the sole source provider of revenue cycle solutions for Vizient, formerly known as Novation-Provista, UHC and VHA. A white paper study conducted by Vizient (not by HBCS) where again, HBCS had enhanced cash collection, helped with provider marketing and branding and greatly improved customer/patient satisfaction levels by incorporating our collaborative technology, proven processes and best in the industry trained and vetted call center team. With over 30 years history in the healthcare revenue cycle service space and a client list that proudly has an average tenure of over 8 years, HBCS is a self-pay partner that is poised to deliver the results that your organization may be searching for. Service offerings include:- BOT Claim Auto Statusing Technology - Denial Prevention Solution / Business Intelligence- Self-Pay 360 Resolute Program- Third Party Liability - (Electronic Payor Submission)- System conversion support - Government, Managed Care, and Commercial Insurance follow-up- Primary/Secondary Billing/Claim Scrubbing

Responsibilities included selling healthcare revenue cycle solutions for the services listed below, and for becoming a trusted advisor with the ability to offer resources and other solutions even when those solutions fall outside the scope of our organizations offerings.Service Line Overview: Government and Charity A. Inpatient B. Outpatient (ED staffed) C. Secondary Placements D. LTC/QMB E. QHP (100% of staff CAC Certified) F. Interim Financial Counselors Disability Programs (Free add-on) A. Healthcare Providers B. Government Entities C .Individuals Early Out Services A. Patient Pay Management B. Long-term Payment Plans C. Patient Financing D. A/R and Insurance clean-up Complex Claims A. Personal Injury Protection B. Liens C. Out-of-State Medicaid Enrollment and Billing D. Unresponsive Patient Denials (COB)

Cardon Outreach provide self pay integrated solutions with a track record of double digit increases compared to the competition they replace.* 800 healthcare provider clients: 523 hospitals and 298 clinics * Operate in 44 states with 19 offices located throughout the U.S. * 30 Million patients served; $150 Billion in financial assistance secured over 20 years* 95% client retention rate* 1,000+ Patient Advocates, 60% bilingual, 19 languages spokenCardon Outreach with several facilities evaluated data for a case study that looked at their combined self-pay performance. The study reviewed Bad Debt, Medicaid conversions, and Referred Net Patient Revenue, which also include ED outpatient self pay populations. The ranges listed below illustrates a performance improvement over and above that of other solutions that use the traditional approach to managing their clients’ self-pay population. We also guarantee compliance as it relates to the provisions outlined in the Affordable Care Act (501R, MAC, Red Flag, and RAC) when our integrated solution is implemented. This means, no failed audits. Performance Results:•Bad Debt: Reduced 18-35% •Self Pay to Medicaid 15-30% •Referred Net Patient Revenue 21-32% Service Line Overview: Government and Charity A. Inpatient B. Outpatient (ED staffed) C. Secondary Placements D. LTC/QMB E. QHP (100% of staff CAC Certified) F. Interim Financial Counselors Disability Programs (Free add-on) A. Healthcare Providers B. Government Entities C .Individuals Early Out Services A. Patient Pay Management B. Long-term Payment Plans C. Patient Financing D. A/R and Insurance clean-up Complex Claims A. Personal Injury Protection B. Liens C. Out-of-State Medicaid Enrollment and Billing D. Unresponsive Patient Denials (COB)Eric Summers608-628-2315esummers@cardonoutreach.com

Duties included developing partnerships and business relationships with stakeholders responsible for managing customer/patient account receivables. Target industries included state, county, and municipal government, financial institutions, and healthcare organizations.

I was responsible for increasing the number of certified Wisconsin chapter members by increasing their exposure to relevant material, training programs, and subject matter experts. The goal was to ensure all questions, big and small were addressed as a normal course of business continuously.

Responsible for directing site operations for 300 plus employees in a multi-contact center (inbound/outbound).

My responsibilities included inbound channel sales, managing teams of up to 40 product specialist, and customer service.

As President of Diversity and inclusion initiatives my team provided content, training, group discussions and presentations starting with frontline customer facing staff to senior leadership. Our mission was to educate the workforce on the importance of inclusion, and 100% participation for 100%. Making the case for All Ideas Matter.