Sup (Eric) Y.

Sup (Eric) Y. Email and Phone Number

Skyscanner Technical Account Manager | Helping Partners Reach Success @ Skyscanner
edinburgh, edinburgh, united kingdom
Sup (Eric) Y.'s Location
Singapore, Singapore
About Sup (Eric) Y.

Experienced Technical Account ManagerI have a proven track record of building strong technical relationships with global partners and successfully onboarding clients. My passion for technology drives my expertise in areas such as Artificial Intelligence, distributed ledger technology, fintech, and travel tech industries.Current Focus:Primarily catering to the APAC (Asia Pacific) market, I handle all aspects of onboarding and provide technical solutions across Skyscanner’s verticals, from Flights to Data Insights.Key Strengths:Expertise in working with cross-disciplinary teams to meet technical deadlines and deliver exceptional results.Proficiency in identifying and monitoring metrics to offer partners enhanced solutions, ultimately increasing their offerings.A collaborative team player dedicated to developing processes that boost team efficiency and achieve key business objectives.Additional Skills:Creating engaging and insightful content on social media, fostering person-to-person dialogue as a passion.

Sup (Eric) Y.'s Current Company Details
Skyscanner

Skyscanner

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Skyscanner Technical Account Manager | Helping Partners Reach Success
edinburgh, edinburgh, united kingdom
Website:
skyscanner.net
Employees:
1246
Sup (Eric) Y. Work Experience Details
  • Skyscanner
    Senior Technical Account Executive
    Skyscanner Aug 2021 - Present
    Singapore
    (1) Making sure that our partners receive ample amount of technical support and care to successfully show their inventories on our marketplaces, covering various verticals from Flights, Direct Booking, Car, Hotel, and our Data Products.(2) Taking full ownership in the team firstly for the Hotel and Car Hire verticals, and having co-led the Flights and Direct Booking previously, driving communication between our internal stakeholders, revising and identifying process issues and delivering an agreed solution. (3) Proactively approach our partners in better optimising search results for partners(4) Constantly improve our internal processes and leading projects to improve collaborative efficiency in order to better offer our stakeholders (internal and external) high quality solutions.(5) Using Data-based solutions to make reach an efficient outcomes that will not only unlock blockers with our partners but to make strategic decisions that reflects our "travellers first" mentality, to make a user-friendly platform.(6) Managing the APAC area and provide in-depth tech guidance & support to our diverse partners in APAC
  • Skyscanner
    Technical Account Executive
    Skyscanner Feb 2020 - Aug 2021
    Singapore
    My heart pumps when I see clients successfully onboarded and satisfied with the services and also the products Skyscanner offers. My role as a TAM in Skyscanner is multifaceted but to gently describe what I do, -My position requires me to be multi-functional, actively collaborating, and working with internal and external stakeholders to drive internal processes that ensure smooth communication and also find ways to cut redundancies thereby increasing productivity. -I am well versed in not only my technical capabilities of our company's diverse vertical of products, being an advocate not only to our company but also to our partners and ensuring their success by taking a proactive stance in helping with their configuration to increase sales and product exposure.-I drive and take charge of my area (APAC), to ensure quality attention to our regional Partners, more specifically, to our Korean partners. I'm very careful to attention, making sure that decisions and actions are backed with data and insight.-With diverse products that Skyscanner offers there will always be constant improvements in our products and this requires updates and improvement on our internal processes as well. I run our internal team's sprints as the APAC scrum master, making sure that these improvement efforts are constantly being made but at the same time keeping in mind provide consistent and ample technical support to our partners.-I naturally see myself building strong rapport with my colleagues, which make collaboration and decision making easier. -I ensure the satisfaction of our technical partners, and have had solid performance ratings from our partners since I've started my journey at Skyscanner
  • Esyfilms
    Content Creator
    Esyfilms Jul 2015 - Present
    Singapore, Singapore
    I visualize my thoughts into creative short content to an audience of over 80k. I love the art of storytelling and sharing, expressing, and helping others on their walks in life. My content has been featured in different galleries, publications, competitions, and also in media. You can ask me about my solo photography gallery. Otherwise, I love creating beautiful things with the lens and would love to create your story through my lens.
  • Technology Consulting
    Tech Consultant, Blockchain & Distributed Ledger System(Independant Consultant)
    Technology Consulting Oct 2019 - Feb 2020
    Remote
    As probono, I provided technical consultation on distributed ledger systems with the knowledge and experience that I had in my previous company. I helped with different projects that focused on the implementation of blockchain technologies on supply chain and with AI.
  • Jehmi
    Product Operations & Strategy, Manager
    Jehmi Jan 2018 - Oct 2019
    South Korea
    -Built customized blockchain solution models for internal stakeholders and clients with integration process flows, smart contract requirements, API recommendations, and wallet ID management implementations in loyalty rewards, supply chain, token economy, microlending and remittance, and consortium governance.-Helped determine the go-to blockchain strategy by gathering and synthesizing market data on different blockchain- as-a-service models, leveraging client feedback and requests, and utilizing test results of different blockchain platforms to launch enterprise-focused features: User-friendly interface, one-click token economy builder, and multi- chaincode templates.-Customized recommendations to a Thailand fintech company on stable token economy and loan-specific smart contract to increase transparency and credibility through immutable records which helped accelerate 17x user growth and 50x growth of loan value over four months.-Facilitated and led cross-functional teams and with external teams such as the IBM Blockchain Team, to build a minimum viable product (MVP) using the Hyperledger Fabric framework in three months, and met technical milestones of alpha, beta, and production level releases of our product.-Product managed the company website and added an onboarding feature for the business development to increase efficiency of reaching out to partners and clients.-Developed product marketing strategies for media publication in Cointelegraph, Thenextweb and Prnewswire, community expansion campaigns(increased community numbers by 300% in a month, and whitepaper drafting
  • Mannacea
    Creative Director
    Mannacea May 2016 - Dec 2017
    -Provided creative vision by using various multimedia and technology platforms to successfully raise $500,000(in 6 hours) on crowdfunding efforts, increase social media followings from 10 to 10k, and enhance brand imaging through creative branding and advertising campaigns.-Spearheaded effective strategies that allow the company’s brand message to be disseminated effectively through social media channels in photos and videos (highest view 300,000). The results bridged the connection for our users between agriculture and technology.-Provided direction to promote product launching in Korea’s major home shopping broadcast station, GS home shopping twice. Amassed sales over thousands per campaign.
  • Mannacea
    Social Media Marketing Manager
    Mannacea Dec 2015 - Jun 2016
  • Republic Of Korea Air Force
    Interpreter, English Administrator/Instructor, 1St Lt.
    Republic Of Korea Air Force Mar 2012 - Jun 2015
    South Korea
    -Provided specialized protocol interpretation services and planned 3-star level protocol reception and briefings for visiting overseas VIPs in the command.-Assisted in the official international accreditation of a specialized course at the Infocom School and facilitated bilateral conversation between ROK-US action level meetings. -Facilitated bilateral conversation and mutual information sharing between Turkish Air Force Specialty Branch School and Education Command through meetings and briefings.-Translated correspondence letters between the 3-star commander and foreign senior officials.-Provided specialized operational military interpretation and translation services serving as a bridge between the ROK and US Military.-Supervised the Air Traffic Controller English Course as the head administrator overseeing the management and administrative details of the course.-Developed creative education methodologies for the course curriculum which enhanced student's overall speaking proficiency.-Enhanced the quality of education by conducting surveys and analyzing the student’s needs and capabilities and reflecting them to the following year’s curriculum development period.-Overhauled the course curriculum so as to provide catered, effective and efficient education solutions for the students.-Coordinated with different offices and branches and devised efficient evaluation methodologies to select the most promising interpreting airmen candidates.
  • Wheaton College, Koinonia
    Business Manager
    Wheaton College, Koinonia May 2009 - Apr 2010
    Wheaton, Il.
    • Developed effective fund management strategies that yielded profits which reconciled the organization debt.• Collaborated with the executive team to coordinate events and ensured proper budgeting for each event.
  • Wheaton College, Student Activities Office
    Student Publications Board Member
    Wheaton College, Student Activities Office May 2009 - Apr 2010
    Wheaton, Il.
    • Served as a representative for the Office of Multicultural Development.• Discussed and assisted in the decision making of allocating college funds to three major publications on campus.• Facilitated interviews to select the best executive candidates for the three publications on campus
  • Wheaton College
    Student Homecoming Committee
    Wheaton College Sep 2010 - 2010
    Student Activities Office
    • Collaborated with the committee to plan various student and alumni events throughout the homecoming weekend.• Advised the executive publicity team on effective marketing outlets around campus to enhance event awareness to the student body.• Collaborated with the executive publicity team to design and create various promotional pieces for campus-wide distribution.
  • Wheaton College, Koinonia
    Administrator/Publicity
    Wheaton College, Koinonia May 2008 - Apr 2009
    Wheaton, Il.
    • Planned and organized several events throughout the year to enhance the Asian and Asian-American experience on campus• Oversaw all the administration affairs so as to enhance the overall efficiency of running the organization in close coordination with the executive team.• Supervised the publicity team to develop creative flyers and advertising pieces so as to enhance the promotion campus-wide of the organization.
  • Adipogen Inc.
    Business Development Intern
    Adipogen Inc. Jun 2008 - Aug 2008
    Korea University Life Science Building, Seoul, South Korea
    • Advised the executive publicity team in designing a product flyer for overseas promotion.• Coached regularly employees on how to effectively communicate in business English through catered English training.• Oversaw all translation tasks and managed content of the company’s website so as to appeal to a greater international audience. • Facilitated bilateral conversation between the international executive team and the Korean office in regards to adopting the company’s policy on CE trademark of its diagnostic kits and scientific products through interpretation services.• Assisted the CEO in a business trip to Tokyo, Japan and participated in bilateral executive meetings with different CEOs from various Japanese Biotech companies.

Sup (Eric) Y. Education Details

  • Wheaton College
    Business Economics
  • Korea University
    World History, Financial Analysis, Mathematics
  • Dilecursos Internacionales De Espanol
    Dilecursos Internacionales De Espanol
    Intermediate Spanish, Spanish Culture And Literature, Business
  • Hongik University International Design School Of Advanced Studies
    Hongik University International Design School Of Advanced Studies
    Design Management

Frequently Asked Questions about Sup (Eric) Y.

What company does Sup (Eric) Y. work for?

Sup (Eric) Y. works for Skyscanner

What is Sup (Eric) Y.'s role at the current company?

Sup (Eric) Y.'s current role is Skyscanner Technical Account Manager | Helping Partners Reach Success.

What schools did Sup (Eric) Y. attend?

Sup (Eric) Y. attended Wheaton College, Korea University, Dilecursos Internacionales De Espanol, Hongik University International Design School Of Advanced Studies.

Who are Sup (Eric) Y.'s colleagues?

Sup (Eric) Y.'s colleagues are June Lau, Sowmya Hassan Manjunath, Lei Zhang, Jonny Smith, Georgia Walker, Lucia Jiang, Ethan Baird.

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