Lead, mentor, and coach department managers daily to foster a high-performing and collaborative team environment.Guide the strategic direction of the HVAC and Electric departments, aligning objectives with company goals to drive growth and innovation.Oversee daily operations to ensure efficiency, productivity, and adherence to quality standards across departments.Maintain a positive, high-achieving culture that encourages employee engagement, professional development, and accountability.Lead new expansion initiativesEstablish and track key performance indicators (KPIs) to assess departmental performance and implement improvements as needed.Work closely with cross-functional teams to ensure seamless integration of services and alignment of goals across the organization.

Oversee daily operations across all departments to ensure seamless service delivery and operational efficiency.Hire, train, and mentor a team of field technicians, installers, and supervisors to provide best-in-class service to our customers.Create and maintain a positive workplace culture that inspires and motivates the team to meet or exceed their goals.Establish performance targets and accountability measures, ensuring alignment with the company’s strategic objectives.Manage communication with shareholders, providing regular updates on operational performance and key initiatives.Foster cross-departmental collaboration to enhance service delivery and optimize resource utilization.Identify opportunities for process improvements and implement best practices to enhance operational effectiveness.

Supervise, mentor, and train service technicians, ensuring high standards of performance and customer service.Achieved a 10% increase in gross profit within the first year through coaching, training and pricing strategies.Oversee daily service operations, ensuring timely response to customer requests and efficient scheduling of jobs.Enhance customer experience by resolving complaints, conducting follow-ups, and maintaining high Implement ongoing training programs for staff to improve technical skills, and customer interaction, contributing to overall service excellence.Monitor and control operational budgets, analyzing expenses and identifying cost-saving opportunities to boost profitability.Analyze key performance indicators (KPIs) to assess team productivity, service efficiency, and financial performance, making data-driven decisions and training for improvement.

Oversee day-to-day operations, ensuring efficient workflow and service delivery across all departments.Develop and implement strategic initiatives aimed at increasing annual revenue through enhanced service offerings and market expansion.Recruit, train, and develop staff to maintain a high-performing team; conduct regular performance evaluations.Manage budgets, monitor financial performance, and implement cost-saving measures to enhance profitability.Develop and execute business strategies to drive growth, market expansion, and improve service offerings.Build and maintain strong relationships with clients, addressing inquiries and resolving issues to ensure high levels of customer satisfaction.Implement and monitor quality control processes to ensure compliance with industry standards and regulations.Oversee procurement and inventory management to ensure timely availability of materials and equipment.Collaborate with marketing teams to develop promotional strategies and enhance brand visibility in the market.Prepare reports on operational performance, sales forecasts, and market trends to inform decision-making.

Manage and lead 16+ team members across two departments, including a top 75 Pet and Grocery department. Expertly handle all aspects of merchandise, inventory control, and ordering to achieve and maintain a 95% inventory accuracy. Actively manage inventory levels, providing valuable feedback to buyers and resolving discrepancies.Self-motivated and skilled in setting effective priorities to meet immediate and long-term operational growth objectives while maintaining lean practices.Build and sustain a customer-focused service team dedicated to enhancing customer service and consistently meeting key performance metrics.Successfully oversaw and co-led multiple department remodels, including floor model changes, stock organization, and shelving updates.

Developed leadership and interpersonal skills to become an effective and efficient mangerExecuted promotional merchandising to increase salesGreet, sell, and assist customers in their daily shopping experienceGained the ability to function in a high-stress environment

Stocked, faced, and supported inventory accuracyAssisted customers on a daily basis to help find products throughout the storeAchieved daily sales goals set by the department managerCompleted daily to-do lists to maintain a clean and organized departmentDeveloped team building skills