Eric Washington

Eric Washington Email and Phone Number

CUSTOMER SERVICE MANAGEMENT PROFESSIONAL @ ARMY AIR FORCE EXCHANGE SERVICES
Eric Washington's Location
DeSoto, Texas, United States, United States
Eric Washington's Contact Details

Eric Washington work email

Eric Washington personal email

n/a
About Eric Washington

VALUE PROPOSITION► As an accomplished business analyst and operations manager, I offer expertise in project leadership, interagency communications, operational policies/procedures, grants administration, program funding and business modeling.► I recruit, hire, train and supervise top talent, and implement open door policies to encourage retention.SUMMARY► Strategic planner capable of driving production and business growth while managing operational risk, contracts and sustainable business solutions.► Effectively provide root cause analysis and develop resolution which evaluating options to manage challenging situations.

Eric Washington's Current Company Details
ARMY AIR FORCE EXCHANGE SERVICES

Army Air Force Exchange Services

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CUSTOMER SERVICE MANAGEMENT PROFESSIONAL
Eric Washington Work Experience Details
  • Army Air Force Exchange Services
    Replenishment Allocation Specialist
    Army Air Force Exchange Services Jun 2020 - Present
    Dallas County, Texas, United States
    Operated in a key role to minimize time required to allocate product and maximize profit by reducing costs and aligning product placement. Managed follow-up on quotations to determine low bidder and help close orders in conjunction with field teams. Reviewed customer’s inquiry for application requirements and commercial term items and conditions and prepare quotation in response to customer inquiries.• Generated and leveraged reports for effective decision making.• Primary inside point of contact for buying customers from quote through production stage and serves as the regionalized.• Resource for information and problem-solving as well as corporate, operations and field personnel. • Provided timely and proactive customer communications regarding order and project status to ensure timely and accurate processing of orders and maintain ownership and oversight of the orders until they are shipped.
  • Army Air Force Exchange Services
    Replenishment Allocation Specialist
    Army Air Force Exchange Services Jun 2020 - Nov 2021
    Dallas, Texas, United States
    Operated in a key role to minimize time required to allocate product and maximize profit by reducing costs and aligning product placement. Managed follow-up on quotations to determine low bidder and help close orders in conjunction with field teams. Reviewed customer’s inquiry for application requirements and commercial term items and conditions and prepare quotation in response to customer inquiries.• Generated and leveraged reports for effective decision making.• Primary inside point of contact for buying customers from quote through production stage and serves as the regionalized.• Resource for information and problem-solving as well as corporate, operations and field personnel. • Provided timely and proactive customer communications regarding order and project status to ensure timely and accurate processing of orders and maintain ownership and oversight of the orders until they are shipped.
  • Army Air Force Exchange Services
    Replenishment Allocation Specialist
    Army Air Force Exchange Services Jun 2020 - Nov 2021
    Dallas Texas
    Operated in a key role to minimize time required to allocate product and maximize profit by reducing costs and aligning product placement. To drive sales through optimization of replenishment and allocations programs all while staying aligned with the company’s financial objectives.• Conducted category analysis, implemented category management philosophies, and handled all other facets of product management. • Identified poor performing items and categories and collaborated with Category Manager on recommended adjustments of inventory levels and pricing.• Generated and leveraged reports for effective decision making.
  • Texas Department Of Transportation
    Grant Administrator
    Texas Department Of Transportation Oct 2014 - Present
    Mesquite, Texas
    ★ Managed federal/state grand administrative operations for the Texas DOT.★ Ensured all funds were efficiently utilized for up to $500K in allotted grants to provide transportation services for disabled veterans, the elderly and others in need.★ Monitored fund assignments to seven agencies in the area.★ Ensured compliance with EEO, Title IV, Drug and Alcohol policies and ADA.★ Improved communications with grant recipients and streamlined financial monitoring/records maintenance.★ Analyzed complex applications and recommended program funding, advising on contract, grant, project and program approvals.★ Managed and monitored budgets, and created financial reports.★ Created and implemented operational policies and procedures, modifying based on the analysis of operations, agencies, data and demographics.★ Ensured compliance with state/federal regulatory and licensing agencies.★ Worked with faculty officials to develop registration policies.
  • Academy Sports + Outdoors
    Logistics Manager
    Academy Sports + Outdoors Sep 2013 - Aug 2014
    Ft.Worth
    ★ Managed all logistical operations for the retail outdoor sports equipment business.★ Monitored and maintained freight movement from inbound shipments to the sales floor to increase sales.★ Ensured all items were properly marked with correct pricing.★ Reduced risk through the comprehension of legal requirements concerning workforce management.★ Partnered with HR in daily logistics operations.★ Played a key role in developing the annual department budget.★ Monitored expenses and budgetary constraints.★ Recruited, trained, supervised, evaluated and disciplined staff.★ Utilized an open-door policy to maintain communication with team members and reduce turnover.
  • Walmart
    Assistant Store Manager
    Walmart Dec 2009 - Sep 2013
    Arlington, Texas
    ★ Managed store operations during the store manager's absence.★ Provided team supervision, scheduling and training for up to 100 employees.★ Determined workforce requirements.★ Recruited, hired and trained new staff.★ Managed and maintained budgets.★ Developed policies to deliver outstanding customer service.★ Monitored each department to ensure operational procedures were followed and customer needs were met.★ Communicated with the district office and headquarters on a monthly basis, gaining approval for the development and delivery of policies, procedures and goals.
  • City Of Dallas
    Human Resource Advisor
    City Of Dallas Jun 2009 - Dec 2009
    Dallas/Fort Worth Area
    ★ Delivered advisory and coordinated orientation sessions for new hires.★ Scheduled on-the-job training to ensure heightened efficiencies, job knowledge and productivity.★ Analyzed staff training needs and provided professional development programs.★ Utilized classroom training, provided detailed documentation, and coordinated meetings/conferences and workshops.★ Evaluated instructor experience and performance, and the effectiveness of training programs, providing recommendations for improvement.
  • Sears Holdings Corporation
    Warehouse Operations Manager
    Sears Holdings Corporation Jan 2008 - Dec 2008
    Dallas/Fort Worth Area
    ★ Provided leadership, staff scheduling and direction for a high-volume warehouse.★ Monitored incoming/outgoing products and resolved inventory issues.★ Facilitated staff meetings to inform team members of issues requiring immediate action.★ Promoted safety management.★ Evaluated staff performance and provided constructive feedback.★ Resolved personnel issues, complaints and grievances.
  • Walgreens Pharmacy
    Assistant Store Manager
    Walgreens Pharmacy Jun 2003 - Aug 2007
    Houston,Texas
    ★ Successfully managed daily operations.★ Provided oversight for staffing requirements, work schedules and assignments.★ Recruited, trained and directed new employees, ensuring orientation was properly completed.★ Maintained a strong focus on efficiency and productivity.★ Engaged in sales, generated financial statements, produced activity reports and completed performance data to measure store sales and operations.★ Identified areas for cost control and program improvements.

Eric Washington Skills

Leadership Microsoft Office Management Team Building Project Management Budgeting Public Speaking Training Customer Service Business Process Improvement

Eric Washington Education Details

Frequently Asked Questions about Eric Washington

What company does Eric Washington work for?

Eric Washington works for Army Air Force Exchange Services

What is Eric Washington's role at the current company?

Eric Washington's current role is CUSTOMER SERVICE MANAGEMENT PROFESSIONAL.

What is Eric Washington's email address?

Eric Washington's email address is er****@****dot.gov

What schools did Eric Washington attend?

Eric Washington attended Texas Southern University, Texas Southern University.

What skills is Eric Washington known for?

Eric Washington has skills like Leadership, Microsoft Office, Management, Team Building, Project Management, Budgeting, Public Speaking, Training, Customer Service, Business Process Improvement.

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