Eric Taddeo Email and Phone Number
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Thank you for taking time to view my professional work journey; My strengths lie in Customer Service with a sharp attention to detail to quality control/auditing. While working directly with clients is a relatively new aspect of my functions, it has shown me how important customer service is to our clients and how that optic shapes my output. Customer Service and Quality Control have played significant roles since my early days in the financial industry with Manulife/John Hancock over 20 years ago.Recently, I was promoted to manager of our Service Quality Team at DALBAR, Inc. – a leading financial services market research firm in Marlboro MA, at which I’ve been a member since 2007. Today I am spearheading special projects; shaping evaluations for our clients’ online experiences with their own clientele. I truly feel that my skills can be transferred to just about any industry that is concentrated on customer service ensuring top-notch quality and building strong relationships with clients. I appreciate your consideration. Specialties: CompTIA A+ Certified, Net +
Dalbar, Inc.
View- Website:
- dalbar.com
- Employees:
- 31
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Report Researcher And Project Co-OrdinatorDalbar, Inc. Jan 2024 - PresentMarlborough, Massachusetts, United States-Evaluate, audit, and assess website functions for various financial institutions and major industries such as airlines, hotels, media outlets, and large e-commerce companies.- Create and implement comprehensive reports and evaluations for clients, including criteria relevant to specific aspects of each website. My first project focused on the customer communication experience with AI chatbots.
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Team Manager For The Service Quality Measurement DepartmentDalbar, Inc. Jun 2022 - Dec 2023Marlborough, Massachusetts, United StatesWe are the industry leader in quality measurement, control and improvement for the nation's top financial industries in relation to their customer service experience.
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Team SupervisorDalbar, Inc. Feb 2017 - May 2022Greater Boston Area
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Research AnalystDalbar, Inc. Jul 2009 - Jan 2017Boston, MaEvaluate, audit, and critique Call Center services for numerous financial institutions using Dalbar's proprietary quality assessment program. Through these methods and other research data, we work with our clients, hoping to improve, strengthen, and maintain top-rated customer service.During this time period between July 2011 and July 2013, I divided my time with our IT department as a Network and Desktop Support Tech:- Resolved users' desktop issues- Performed machine and Network maintenance and updates
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Quality Assurance SpecialistJohn Hancock Life Insurance Co. May 1999 - Mar 2009Quality-checked dozens of financial and non-financial transactions each dayRecognized processing trends in the data entry departmentsDelivered this data to department headsAssisted in reducing data-entry oversights and implemented changes to ensure a high level of accuracy
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Annuity Service SpecialistJohn Hancock Life Insurance Co. Sep 2001 - Aug 2006Assisted in creating Quality Control position for the Claims and Annuitizations DepartmentProcessed numerous trades and other financial transactions for the Claims and Annuitizations Department Trained new hiresAssigned to special research projects
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Customer Service SpecialistJohn Hancock Life Insurance Co. May 1999 - Sep 2001Achieved Senior Rep status, compiled departmental statistical data, recognized trends. Trained new hires. Fielded high volume of Broker and Client calls; handled escalating issues. Provided basic policy information. Maintained policies, including processing numerous, daily trades.
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Patient Care & Retail ManagerMarriot/Sodhexo Food Services - Boston Area Hospitals Apr 1997 - May 1999Inventoried and ordered supplies and foodStrived to keep food-cost to a minimum Managed staff of over 60; including scheduling and hiring responsibilitiesAdhered to the special and delicate needs of the patients' dietsOversaw the lunch and dinner rush of the hospital cafeterias
Eric Taddeo Skills
Eric Taddeo Education Details
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American Career InstitutePc Networking, Design And Security
Frequently Asked Questions about Eric Taddeo
What company does Eric Taddeo work for?
Eric Taddeo works for Dalbar, Inc.
What is Eric Taddeo's role at the current company?
Eric Taddeo's current role is Financial Services Auditor at DALBAR, Inc. helping to improve our clients' customer service experience..
What is Eric Taddeo's email address?
Eric Taddeo's email address is ae****@****ast.net
What is Eric Taddeo's direct phone number?
Eric Taddeo's direct phone number is +161772*****
What schools did Eric Taddeo attend?
Eric Taddeo attended American Career Institute.
What are some of Eric Taddeo's interests?
Eric Taddeo has interest in Writing, Acting, World History, Film/theatre Arts.
What skills is Eric Taddeo known for?
Eric Taddeo has skills like Customer Service, Market Research, Reliability, Microsoft Office, Financial Services, Leadership, Troubleshooting, Quality Assurance, Process Improvement, Project Management, Training, Culinary Skills.
Who are Eric Taddeo's colleagues?
Eric Taddeo's colleagues are Karen Goldklank, Julie Farren, Mark Mckee, Julie Dell'olio, Bill Hett, Laurie Crane, Marie Roderick.
Not the Eric Taddeo you were looking for?
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2manulife-venture.com, johnhancock.com -
Eric Taddeo
Aliquippa, Pa -
Eric DE TADDEO
Greater Strasbourg Metropolitan Area -
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