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@dalbar.com
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1 phone found area 617
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Eric Taddeo is listed as Report Researcher and Project co-ordinator at DALBAR, Inc., a with 31 employees, based in Medford, Massachusetts, United States. AeroLeads shows a work email signal at dalbar.com, phone signal with area code 617, and a matched LinkedIn profile for Eric Taddeo.
Eric Taddeo previously worked as Team Manager for the Service Quality Measurement Department at Dalbar, Inc. and Team Supervisor at Dalbar, Inc.. Eric Taddeo holds Pc Networking, Design And Security from American Career Institute.
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Thank you for taking time to view my professional work journey; My strengths lie in Customer Service with a sharp attention to detail to quality control/auditing. While working directly with clients is a relatively new aspect of my functions, it has shown me how important customer service is to our clients and how that optic shapes my output. Customer Service and Quality Control have played significant roles since my early days in the financial industry with Manulife/John Hancock over 20 years ago.Recently, I was promoted to manager of our Service Quality Team at DALBAR, Inc. – a leading financial services market research firm in Marlboro MA, at which I’ve been a member since 2007. Today I am spearheading special projects; shaping evaluations for our clients’ online experiences with their own clientele. I truly feel that my skills can be transferred to just about any industry that is concentrated on customer service ensuring top-notch quality and building strong relationships with clients. I appreciate your consideration. Specialties: CompTIA A+ Certified, Net +
Listed skills include Customer Service, Market Research, Reliability, Microsoft Office, and 19 others.
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Marlborough, Massachusetts, United States
-Evaluate, audit, and assess website functions for various financial institutions and major industries such as airlines, hotels, media outlets, and large e-commerce companies.- Create and implement comprehensive reports and evaluations for clients, including criteria relevant to specific aspects of each website. My first project focused on the customer communication experience with AI chatbots.
Marlborough, Massachusetts, United States
We are the industry leader in quality measurement, control and improvement for the nation's top financial industries in relation to their customer service experience.
Boston, Ma
Evaluate, audit, and critique Call Center services for numerous financial institutions using Dalbar's proprietary quality assessment program. Through these methods and other research data, we work with our clients, hoping to improve, strengthen, and maintain top-rated customer service.During this time period between July 2011 and July 2013, I divided my time with our IT department as a Network and Desktop Support Tech:- Resolved users' desktop issues- Performed machine and Network maintenance and updates
Quality-checked dozens of financial and non-financial transactions each dayRecognized processing trends in the data entry departmentsDelivered this data to department headsAssisted in reducing data-entry oversights and implemented changes to ensure a high level of accuracy
Assisted in creating Quality Control position for the Claims and Annuitizations DepartmentProcessed numerous trades and other financial transactions for the Claims and Annuitizations Department Trained new hiresAssigned to special research projects
Achieved Senior Rep status, compiled departmental statistical data, recognized trends. Trained new hires. Fielded high volume of Broker and Client calls; handled escalating issues. Provided basic policy information. Maintained policies, including processing numerous, daily trades.
Inventoried and ordered supplies and foodStrived to keep food-cost to a minimum Managed staff of over 60; including scheduling and hiring responsibilitiesAdhered to the special and delicate needs of the patients' dietsOversaw the lunch and dinner rush of the hospital cafeterias
Other employees you can reach at dalbar.com. View company contacts for 31 employees →
Laurie Crane
Colleague at Dalbar, Inc.Medford, Massachusetts, United States
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Julie Dell'Olio
Colleague at Dalbar, Inc.Millbury, Massachusetts, United States
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Mark Godes
Colleague at Dalbar, Inc.Boston, Massachusetts, United States
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Steve Sanderson
Colleague at Dalbar, Inc.Kearneysville, West Virginia, United States
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Jared Licklider
Colleague at Dalbar, Inc.Boston, Massachusetts, United States
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Victor Martinez
Colleague at Dalbar, Inc.Lawrence, Massachusetts, United States
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Mark Mckee
Colleague at Dalbar, Inc.Boston, Massachusetts, United States
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Louis Harvey
Colleague at Dalbar, Inc.Boca Raton, Florida, United States
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Shelley Eramo
Colleague at Dalbar, Inc.Fort Pierce, Florida, United States
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Cassie Thompson
Colleague at Dalbar, Inc.Palm Beach Gardens, Florida, United States
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Quick answers generated from the profile data available on this page.
Eric Taddeo works for DALBAR, Inc..
Eric Taddeo is listed as Report Researcher and Project co-ordinator at DALBAR, Inc..
AeroLeads has found 2 work email signals at @dalbar.com for Eric Taddeo at DALBAR, Inc..
AeroLeads has found 1 phone signal(s) with area code 617 for Eric Taddeo at DALBAR, Inc..
Eric Taddeo is based in Medford, Massachusetts, United States while working with DALBAR, Inc..
Eric Taddeo has worked for Dalbar, Inc., John Hancock Life Insurance Co., and Marriot/Sodhexo Food Services - Boston Area Hospitals.
Eric Taddeo's colleagues at DALBAR, Inc. include Laurie Crane, Julie Dell'Olio, Mark Godes, Steve Sanderson, and Jared Licklider.
You can use AeroLeads to view verified contact signals for Eric Taddeo at DALBAR, Inc., including work email, phone, and LinkedIn data when available.
Eric Taddeo holds Pc Networking, Design And Security from American Career Institute.
Eric Taddeo is listed with skills including Customer Service, Market Research, Reliability, Microsoft Office, Financial Services, Leadership, Troubleshooting, and Quality Assurance.
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