Eric Biggs Email & Phone Number

Morrisville, Nc, Us

Extreme Networks delivers end-to-end, cloud-driven networking solutions and top-rated services and support to advance our customers digital transformation efforts and deliver progress like never before.Our team achieved 10% growth (~+35 accounts) and managed all escalations/QBRs/ongoing communication for 350+ accounts in this segment. Maintained ~70% margin and delivered high-value services to our Premier customers.Primary PDM in Healthcare, Government (State/Local), and Education (K-12) accounts and help in converting non-Premier accounts to Premier program, thereby increasing Annual Recurring Revenue (ARR).Drive implementation of Premier deliverables for multiple accounts with wide range of cloud-based network management, data center, wired and wireless access products.Assess revenue generation opportunities and drive purchase of new products/services that meet customers’ requirements.Lead external biweekly/monthly operations and quarterly business reviews meetings for accounts. Perform contract, asset, and case management. Provide SW/FW recommendations and bug scrubs based on customers’ needs. Provide proactive communication of release, field, and vulnerability notifications tailored to customers’ network environment.Lead internal weekly staff call and monthly global team calls for review of knowledge reports, new releases, and open discussion. Lead internal quarterly account team calls to ensure sales strategy alignment.Manage cross-functional communication among technical support, sales, engineering, partners, professional services, and 3rd-party vendors to drive customer success.Extensive use of tools such as Salesforce, Smartsheet, JIRA, Microsoft 365 Teams, Outlook, Excel, PowerPoint, Word.Project team member for OneNote and Teams rollouts and internal Premier Support Delivery tools to promote consistency across the program. Update program Welcome deck and other customer-facing documentation as per corporate branding & marketing standards.

Morristown, New Jersey, Us

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.Continuation of employment through Avaya's acquisition of Nortel's Enterprise Solutions unit, a Canadian multinational telecommunications and data networking equipment manufacturer, in December 2009. Responsible for services delivery management supporting IP PBX, routers, switches, routing switches, VPN routers, wireless networks, and multi-rate/-service SONET platforms to assigned Premium and Network Managed Services (NMS) Support clients.

Morristown, New Jersey, Us

Responsible for leading a team of engineers and managing Advanced Technology Services projects for service provider, higher education, primary/secondary education, healthcare, local government, and enterprise customers creating Statement of Work (SOW), detailed designs, configurations, and Spec Books for installation, configuration, integration, and implementation of Ethernet routing switches, secure routers, VPN routers, network management, and wireless networks.

Morristown, New Jersey, Us

Contracted to an energy company’s IT department as a Senior Technologist to provide high-level, business-driven leadership to their existing & emerging technical environment and technical direction for network infrastructure supporting 13,500 employees in Pennsylvania and Montana using Nortel LAN and MAN equipment, routers, and software.

Morristown, New Jersey, Us

Continuation of employment through Northern Telecom's acquisition of Bay Networks, a network hardware vendor formed through the merger of SynOptics Communications and Wellfleet Communications, in 1998, renaming itself Nortel Networks after the merger. Responsible for leading various customer projects and handling all technical aspects of large, medium, and small-scale network architectures and designs using LAN and MAN equipment, routers, software, and other WAN equipment. Provided rapid response to assist technical support with critical customer issues including on-site data collection, analysis, problem determination, configuration, installation, & repair services.

Morristown, New Jersey, Us

Hired as a pre-sales Systems Engineer by Bay Networks, a network hardware vendor formed through the merger of SynOptics Communications and Wellfleet Communications in 1994, supporting the Mid-Atlantic regional sales team. Sold solutions and developed BOM for sales. Traveled to customer sites presenting Proof of Concepts; contributed in design, planning, and implementation and training on Bay Networks Gigabit Ethernet switching and routing, Token Ring, ATM, RMON/RMON2, DNS/DHCP, cable modem, remote access, and VPN solutions.

New York, Ny, Us

KPMG International is the third-largest accounting firm in the world. It provides accounting, consulting, tax and legal, financial advisory, and assurance services.Responsible for planning, design, installation & integration of structured wiring systems, network technology selection, design, implementation, deployment, and operational support on various assigned projects using Wellfleet, Cabletron, and Cisco Ethernet and Token Ring products.

Network Systems Corporation (NSC) was an early manufacturer of high-performance computer networking products.Continuation of employment through NSC's acquisition of Vitalink Communications, primarily a bridge manufacturer, in 1991. Paired with Mid-Atlantic regional account executive. Traveled to customer sites presenting Proof of Concepts; contributed in design, planning, and implementation and training on Vitalink Remote Ethernet and Token Ring bridge/router solutions.

Shared Medical Systems Corporation (SMS) was a leading provider of computer-based information processing systems and associated services to the healthcare industry in North America and Europe. Responsible for all network technology development aspects of PC-based product delivery interfacing to IBM SNA mainframe- and DEC VAX-based HIS systems using various Ethernet, Token Ring, IBM 3270/5250, synchronous/asynchronous technologies. Project leader for several product rollouts, evaluating new hardware & software, integrating new technologies into product lines, performing cost analysis, and developing installation, maintenance & support documentation packages. Member of Professional Services team providing customized solutions to clients. Provided Tier2/3 support for corporate HQ LAN networks.

Bachelor Of Science, Computer Science

Some Graduate Coursework, Engineering Science

Education record

Education record