Eric Templeman Email & Phone Number

Orlando, Florida, United States

Assigned to work for the IT Service Desk. We take calls from internal Orlando Health employees on their issues regarding various IT issues. We fill out tickets based on the relevant information. We then attempt to resolve the issue while on the phone, but if not, we need to make decisions about which team to send the ticket to and whether we need to escalate the request and page out. Experience has taught about how Active Directory account management works, remote access and troubleshooting, as well as escalation and service procedures.

Orlando, Florida, United States

Worked as a front-of-house Cashier. Experienced mostly drive-through orders: working the headset (taking orders), expediting food, ringing up and paying for food, checking orders, etc. Great experience for customer service and learned a lot about how to speak with people and provide quality control.

Orlando, Florida Area

Created and implemented lesson plans in order to best teach Precalculus and Algebra. Designed and managed documents including homeworks, tests, worksheets, and activities to better the student's understanding. Provided helpful feedback to each student to let them know about their current working knowledge of the subject.

Bachelor Of Science - Bs, Biomathematics, Bioinformatics, And Computational Biology, 3.24

This degree was a mathematics degree focused on computational applications in biology. Specifically, many classes were focused on physics.

Technical Certificate, Information Technology, 3.52

This degree focused on the core knowledge required to get started as an IT Support specialist. Classes taken pertained to basic tech.