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𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗦𝘁𝘆𝗹𝗲I transform organizations by identifying root cause to underlying problems, creating vision for the future, and building high-performing teams to implement change. I build high-performing teams by investing in people, developing healthy relationships, and raising up leaders.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆1. Observe 2. Strategize 3. Build consensus (or inform) 4. Reform𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀* Systems-level thinker* Strong analytical and problem solving skills* Transforming organizations to scale* Raising up leaders across customer success, engineering, and product disciplines* 20 years of software industry experience at SaaS, consulting, and government organizations* 10 years of direct customer engagement* Learn quickly* Long-range planner* Agent of change 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀Learner, Futuristic, Responsibility, Ideation, Intellection𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝗮𝗯𝗼𝘂𝘁 𝗻𝗲𝘄 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀:🌏 Locations: Remote, Raleigh-Durham💻 Roles: Growth Consultant, Business Consultant, VP of Customer Success, Chief Customer Officer, VP of Product and Engineering
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FounderSeez The DayChapel Hill, Nc, Us -
Vp Of Customer SuccessIdearoom Oct 2022 - PresentBoise, Idaho, UsI lead a 20 person team responsible for customer engagement, implementation, and support for a Software as a Service growth-stage startup. Over the last year I transformed Customer Success to position the company to scale.• Reduced support request first reply time from over 3 weeks to less than a day• Reduced Implementation TTV from over 9 months to 3 weeks• Reduced Implementation effort by 50%-80%• Maintained fulfillment throughput and Increased revenue with decreased staff count while overhauling the department -
Senior Product ManagerIdearoom Aug 2022 - Sep 2022Boise, Idaho, Us
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Manager, Product Development (Senior Manager/Director)Calabrio, Inc. Apr 2019 - Jul 2022Minneapolis, Mn, UsI led multiple software engineering teams building and maintaining the platform of a complex enterprise software suite supporting cloud and on-premise environments. I managed over 20 direct reports with front end, back end, database, cloud, mobile app development and manual and automation QA expertise. As a result of staff changes and department reorganization efforts I took on director-level duties for the second half of 2020 including reorganizing the Platform department engineering teams to clarify team charters and position teams to deliver on corporate development initiatives. In 2021, I formally took on Product Owner responsibilities for one of my teams. I also trained in Product Owners, trained staff in agile methodologies, and mentored senior engineers to step in to technical team lead roles.During my time at Calabrio I directly managed 6 different teams (up to 4 simultaneously) and led several first initiatives for the company:• First cloud-native micro-service• First continuous delivery SDLC• First native Android and iOS mobile applications• First collaborative effort between Engineering and Design to implement a new front end user experience• First global product development initiative to develop a unified login experience across the entire software suite• First team of relational data experts to establish company-wide data and database standards -
Software ConsultantWaterman Broadcasting Of Florida Llc Sep 2020 - Oct 2021Fort Myers, Fl, UsI worked directly with stakeholders to design and develop a turn-key mobile-friendly web application for a charitable giving campaign that allowed authenticated users to enter, save, and edit gift requests for recipients. I designed the UI/UX, wrote all of the code and supported the product through production launch and beyond. -
Software Development ManagerSolutran Aug 2016 - Apr 2019Plymouth, Minnesota, UsI led a 15 person department developing and supporting multiple client-facing and internal software products.• Positioned the company for growth• Modernized software product and engineering practices across multiple departments and disciplines• Reorganized software department into cross-functional teams• Established a collaborative, iterative development environment across product, design, QA, and engineering• Trained in Business Analysts as Product Owners/Managers• Improved designer-to-developer hand off through the introduction of new tools and processes• Reintroduced agile methodology• Introduced mobile first design methodology -
DirectorResource Data, Inc. Jan 2013 - Aug 2016Anchorage, Ak, UsI opened and led the Minneapolis branch office. I sold and managed projects, hired and managed staff, led teams, and developed software. I also worked directly with client stakeholders and end users to assess customer needs, gather business requirements, design user interfaces and experiences and write code. -
Project Manager / Sr. AnalystResource Data, Inc. Aug 2011 - Dec 2012Anchorage, Ak, Us
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Technical LeadResource Data, Inc. Nov 2010 - Jul 2011Anchorage, Ak, Us
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Senior Programmer/AnalystResource Data, Inc. Aug 2007 - Oct 2010Anchorage, Ak, Us
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Programmer Analyst, SeniorIdaho Department Of Agriculture Jun 2006 - Jul 2007Boise, Idaho, Us -
Programmer AnalystIdaho Department Of Agriculture Apr 2004 - May 2006Boise, Idaho, Us
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Help Desk InternIdaho Department Of Agriculture Jun 2003 - Mar 2004Boise, Idaho, Us
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Software Consultant And FounderProject Penguin, Llc Sep 2005 - Jul 2007Software consulting
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Web DeveloperKuna School District Jan 2004 - Dec 2004 -
Mechanical Engineer; Steam Turbine EngineeringSiemens Power Corporation Jul 1997 - Mar 2002Munich, De
Eric Haugen Skills
Eric Haugen Education Details
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Bradley UniversityMechanical Engineering; German Minor -
Collegium Palatinum, Intensive German InstituteGerman Language And Literature
Frequently Asked Questions about Eric Haugen
What company does Eric Haugen work for?
Eric Haugen works for Seez The Day
What is Eric Haugen's role at the current company?
Eric Haugen's current role is Founder.
What is Eric Haugen's email address?
Eric Haugen's email address is er****@****rio.com
What is Eric Haugen's direct phone number?
Eric Haugen's direct phone number is +190756*****
What schools did Eric Haugen attend?
Eric Haugen attended Bradley University, Collegium Palatinum, Intensive German Institute.
What skills is Eric Haugen known for?
Eric Haugen has skills like Software Development, Databases, Database Design, Business Analysis, .net, Microsoft Sql Server, Integration, Web Development, C#, Agile Methodologies, Creativity, Learning Quickly.
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