Eric Bell Email & Phone Number

Grand Rapids, MI, US

San Francisco, US

• Periodic design consulting. Services include:
• Workshop facilitation to visualize cross-team processes and align stakeholders
• Product and service design strategy and project scoping
• Design leadership consulting and team coaching
• Evaluating UX design needs, close partnership with engineering to addressClient list includes:
• AlchemistX '23-'24 JETRO cohort (startup mentoring)

Doha, QA

Visioning for mobile app overhaul, end-to-end analysis & interviews, concept designs, scoped project proposals & execution. Design team process evangelism and pairing.

San Francisco, California, US

Spearheaded yearlong cross-functional effort to define and launch end-to-end platform best practice solutions (PTM Essentials). Blueprinted 3rd-party platform configuration roadmap.

San Francisco, California, US

Guided cross-team work to establish configuration system, supported operationalizing customer implementations. Research and visioning for adjacent markets.

San Francisco, California, US

Conducted on-site research, prototyping & designs of first version of our workflow and supply chair solution. Active collaboration with XP balanced team to implement for first pharma customer. Grew design team. Extended designs to support end-to-end multi-site treatment workflow for second pharma customer, established atomic design system and pattern.

Periodically mentoring students of DesignLab's online UX curricula.

San Mateo, California, US

DIRECTOR OF PRODUCT DESIGN, Rakuten Manga (January 2015 - March 2016)Comics from around the world, powered by fans. UX design & team direction; product strategy & planning; and interim product management. Product strategy and design of translation tool, content catalog, reading experience, and brand direction; across web, mobile, and internal channels.UX.

• UX team-of-one (and employee #2) at Addvocate, a social platform to better connect people within an organization while empowering employee advocacy. As the only designer for most of my tenure, I collaborated closely.
• Cross-channel UX. Responsible for designing a holistic experience from our marketing website through onboarding, continuing with product use on web and mobile.
• Product design. Web and mobile app design and prototyping, all features and functionality, from information architecture through interaction design and user testing. Worked with developers throughout to navigate.
• Marketing website design. Structure, layout, interactions, content strategy, copy editing, and directing the visual design. Designed and tested onboarding flow logic.
• User research. Testing prototypes and production versions of web app, mobile apps, and marketing site. Remote user testing of onboarding flow and web app, in-person user testing of mobile, tracking of quantitative.
• Creative direction and design management. Managed remote designers working on visual design and branding.

Teaching Assistant for Christina Wodtke's UX Design class, 24 classes over 12 weeks. Mentored students, guest lectured, graded assignments.

Web and internal tool IA/wireframing/prototyping, global web governance strategy, organizational knowledge management, design workshop leader, conference redux event speaker.

Information architecture, interaction design, and UX contractor for assorted clients, primarily Microsoft. Research, interaction design, wireframes and prototypes for websites and internal tools.

Redmond, Washington, US

Interaction designer for Japanese IME on Windows Phone 7, contracting through Aquent. Holistic interaction design, design localization, visual design, emoticon taxonomy, design lead for composition strings.

Prototyping, wireframing, business requirements, heuristic evaluations, usability recommendations.

Helping out with the User Experience team.

Developing and improving a medical taxonomy.

Seattle, WA, US

Assistant project managed an intern task force, researched and wrote best practices for SEO and NGO blogging.

BIOMEDICAL HEALTH INFORMATICS ASSISTANT, University of Washington (February 2008 – June 2008). Records archiving, budget maintenance, data entry for department of Medical Education and Biomedical Informatics.RECORDS ARCHIVIST, University of Washington (January 2008 – January 2008). Archiving School of Dentistry records.BILINGUAL FRONT-DESKER, Green.

Sister city relations; writing and translating correspondence and official documents; planning, hosting and interpreting for delegations and events.

Msim, Information Science

B.A., East Asian Studies, Philosophy