Periodic design consulting. Services include:• Workshop facilitation to visualize cross-team processes and align stakeholders• Product and service design strategy and project scoping• Design leadership consulting and team coaching• Evaluating UX design needs, close partnership with engineering to addressClient list includes:• AlchemistX '23-'24 JETRO cohort (startup mentoring)• HyeTech (product strategy & research)• NeatFi (design strategy advising)• Pivotal Labs (information architecture, prototyping)• Cambridge Semantics (ontology navigation design)• Concent (content translation)• Groupsy (mobile app design)• Bolt Peters (user research with Japanese users)

Visioning for mobile app overhaul, end-to-end analysis & interviews, concept designs, scoped project proposals & execution. Design team process evangelism and pairing.

Spearheaded yearlong cross-functional effort to define and launch end-to-end platform best practice solutions (PTM Essentials). Blueprinted 3rd-party platform configuration roadmap.

Guided cross-team work to establish configuration system, supported operationalizing customer implementations. Research and visioning for adjacent markets.

Conducted on-site research, prototyping & designs of first version of our workflow and supply chair solution. Active collaboration with XP balanced team to implement for first pharma customer. Grew design team. Extended designs to support end-to-end multi-site treatment workflow for second pharma customer, established atomic design system and pattern library.Vineti, formerly Vitruvian Networks, was founded to solve the key challenges faced by patients, medical providers, pharmaceutical companies, and regulators in the delivery and commercialization of personalized medicine.

Periodically mentoring students of DesignLab's online UX curricula.

DIRECTOR OF PRODUCT DESIGN, Rakuten Manga (January 2015 - March 2016)Comics from around the world, powered by fans. UX design & team direction; product strategy & planning; and interim product management. Product strategy and design of translation tool, content catalog, reading experience, and brand direction; across web, mobile, and internal channels.UX LEAD, Viki, Inc. (December 2013 - January 2015)Global TV, powered by fans. Leading UX at Viki, the global TV streaming and fansubbing site. Leading, coordinating and designing UX across internal and external product teams; building and leading the product design team; and facilitating design consciousness and discussion across all functions participating in design at Viki.

UX team-of-one (and employee #2) at Addvocate, a social platform to better connect people within an organization while empowering employee advocacy. As the only designer for most of my tenure, I collaborated closely with the team and focused on quickly iterating around a minimal amount of deliverables needed to communicate designs. The many hats I juggled include:● Cross-channel UX. Responsible for designing a holistic experience from our marketing website through onboarding, continuing with product use on web and mobile.● Product design. Web and mobile app design and prototyping, all features and functionality, from information architecture through interaction design and user testing. Worked with developers throughout to navigate technical constraints while designing and negotiate issues arising during implementation. ● Marketing website design. Structure, layout, interactions, content strategy, copy editing, and directing the visual design. Designed and tested onboarding flow logic.● User research. Testing prototypes and production versions of web app, mobile apps, and marketing site. Remote user testing of onboarding flow and web app, in-person user testing of mobile, tracking of quantitative analytics.● Creative direction and design management. Managed remote designers working on visual design and branding.● Product management. Created product roadmaps. Negotiated priorities and scheduling of product features, as needed.

Teaching Assistant for Christina Wodtke's UX Design class, 24 classes over 12 weeks. Mentored students, guest lectured, graded assignments.

Web and internal tool IA/wireframing/prototyping, global web governance strategy, organizational knowledge management, design workshop leader, conference redux event speaker.

Information architecture, interaction design, and UX contractor for assorted clients, primarily Microsoft. Research, interaction design, wireframes and prototypes for websites and internal tools.

Interaction designer for Japanese IME on Windows Phone 7, contracting through Aquent. Holistic interaction design, design localization, visual design, emoticon taxonomy, design lead for composition strings.

Prototyping, wireframing, business requirements, heuristic evaluations, usability recommendations.

Helping out with the User Experience team.

Developing and improving a medical taxonomy.

Assistant project managed an intern task force, researched and wrote best practices for SEO and NGO blogging.

BIOMEDICAL HEALTH INFORMATICS ASSISTANT, University of Washington (February 2008 – June 2008). Records archiving, budget maintenance, data entry for department of Medical Education and Biomedical Informatics.RECORDS ARCHIVIST, University of Washington (January 2008 – January 2008). Archiving School of Dentistry records.BILINGUAL FRONT-DESKER, Green Tortoise Hostel (July 2007 – August 2007). Myriad front desk responsibilities, interacting with Japanese travelers.TEAM ASSISTANT, United Way of King County (August 2007 – December 2007). Major Gifts department, supporting Relationship Managers; processing pledges, managing mailings, proofing and editing.ACCOUNTING TEMP, United Way of King County (April 2007 – June 2007). Pledge accounting. Receiving, researching, coding, depositing donations.

Sister city relations; writing and translating correspondence and official documents; planning, hosting and interpreting for delegations and events.