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Eric Thiel Email & Phone Number

Community and Customer Success at DevAI
Location: Austin, Texas Metropolitan Area, United States 13 work roles 1 school
2 work emails found @cisco.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Role
Community and Customer Success
Location
Austin, Texas Metropolitan Area, United States

Who is Eric Thiel? Overview

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Eric Thiel is listed as Community and Customer Success at DevAI, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at cisco.com and a matched LinkedIn profile for Eric Thiel.

Eric Thiel previously worked as Head of Academic & Developer Relations at Analog Devices and Head of Community & Developer Relations at Analog Devices. Eric Thiel holds Computer Science from University Of Minnesota.

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Email format at DevAI

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{first_initial}{last}@cisco.com
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Profile bio

About Eric Thiel

I am a storyteller. From my early school days performing musical theatre, improv comedy, debate, and forensics, I have always enjoyed connecting with audiences, sharing my perspectives, and helping to tell a story that leaves them entertained, informed, and excited for what is next. In my role driving developer resources and communities as a Developer Relations leader, that ability to tell a story helps developers understand the role they play, the resources we provide, and the impact they can have on customers. I have had the privilege of working with some of the world's biggest companies, speaking in front of large audiences, and brainstorming ideas with technical leaders, all to try to help them improve their companies and the way they work. I find ways to connect to solve challenges With both technical and leadership backgrounds, I speak the “language” of the developer community and am effective with both executives and developers alike. I translate high level strategy into tactical goals, and translate engineering challenges into organizational priorities. I have built and grown strong Developer Relations teams, and found great talent - helping them succeed by developing both their technical and business skills.

Listed skills include Cisco Technologies, Data Center, Network Security, Network Design, and 30 others.

Current workplace

Eric Thiel's current company

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DevAI
Devai
Community and Customer Success
Austin, TX, US
AeroLeads page
13 roles · 17 years

Eric Thiel work experience

A career timeline built from the work history available for this profile.

Community And Customer Success

Austin, Tx, Us

Head Of Academic & Developer Relations

Current

Wilmington, Ma, Us

Leading ADI's efforts to help developers drive innovation at the edge, as well as helping connect learners around the globe with the resources they need to develop and grow.* Establish and grow a developer program at ADI, spanning community, tools, events, and advocacy. * Harness the efforts of advocates across the company to build awareness of ADI's solutions, from industry-leading sensors and ICs, to efficient MCUs and DSPs for running edge workloads and neural networks, to design and development tools. * Lead community engagement efforts for key open-source projects such as Zephyr. * Define company best practices and outcomes for university and academic engagements. * Coordinate outreach activities across the company, connecting and tracking hundreds of engagements and relationships, and providing reporting on their global reach and impact.

Mar 2023 - Present

Head Of Community & Developer Relations

Wilmington, Ma, Us

Senior Director building and leading a Developer Relations program from the ground up, focused on growing a developer community, fostering co-creation with the community, and supporting open-source efforts across a range of important and impactful technologies.* Developed organizational strategy including multi-year budget, staffing requirements and timeline, and defining first 6 quarters of priority projects to launch program. * Led internal information campaign to raise awareness of Developer Relations and the value it brings to solutions* Brought in key leaders to begin building core portions of the developer program.

Oct 2022 - Mar 2023

Global Head Of Developer Experience

San Jose, Ca, Us

As Director of Developer Experience at Cisco, my focus is on building and supporting a vibrant community of developers and engineers who innovate with Cisco platforms and solutions. Within Cisco's Developer Relations organization, I lead a team focused on Developer Docs & Resources, API Experience, Developer Advocacy, and Developer Success, whose focus is ensuring Cisco is providing the best tools, resources, and APIs for developers to build with. Key initiatives within my organization include:* Build innovative ways to stay connected with the community, despite a pause in physical events. My teams helped rapidly pivot to virtual events, and drove innovation across the organization to find new ways to make virtual events hands-on and engaging.* Launch a new set of immersive DevNet Automation Bootcamps, helping organizations rapidly ramp up their engineering teams on programmability skills and best practices through coaching, teaching, and hands on labs.* Develop and launch Cisco's first suite of software certifications and training offers, ranging from associate to expert level, and ramp program to 15,000+ certifications achieved in the first 20 months.

Jul 2020 - Oct 2022

Global Head Of Developer Advocacy

San Jose, Ca, Us

As the head of Developer Advocacy (Developer Evangelism) for Cisco DevNet, my focus is on leading a team of Developer Advocates/Evangelists responsible for developer outreach and enablement on Cisco platforms and solutions. One of the key focuses I brought to the organization from years of work in customer-facing roles is a focus on customer-centric use-cases. In order to add value, I helped increase the focus on understanding the audience's needs, and developing content that not only was educational, but used real world examples to make the learning more relatable. Some of my key focuses in this role included:* Lead technical content strategy for global developer events, including DevNet Create, and the DevNet Zone at each of 4 global Cisco Live events, as well as the Cisco annual global sales meeting* Lead the project to build and launch DevNet Automation Exchange, a curated repository of customer use cases and open source code to solve them, during the Cisco Live US Opening Keynote in 2019. * Lead the team of technical SMEs building out the first of its kind DevNet Certification track, as well as providing key oversight into the direction and strategy for each of the 10 exam blueprints. The suite of exams and supporting content was also launched at the Cisco Live US Opening Keynote in 2019. * Grow the advocacy team with increased geographical coverage to better support a global developer community* Routinely adjust Developer Advocacy strategy to accommodate changing business and community needs

Dec 2018 - Jul 2020

Programmability Strategy Lead

San Jose, Ca, Us

As the DevOps Solutions Architect for Global Enterprise Segment West, I designed and executed the programmability and automation strategy for GES West. I was responsible for delivering executive briefings, and workshopping with IT leaders how to structure their teams to be more agile and reduce risk through NetDevOps. I was also responsible for delivering keynote presentations at DevNet Express and Cisco Connect regional events across the West, and leading customer and developer workshops, meetups, and talks.

Aug 2016 - Dec 2018

Customer Solutions Architect

San Jose, Ca, Us

As the Customer Solutions Architect for a leading SaaS customer, I led the technical team covering all customer needs across the Cisco portfolio. I was an advisor to the customer, helping design next generation solutions to enable their developers to be successful with their on-prem cloud, as well as ensuring a collaborative and high performance enterprise network. I worked with the customer to identify and design an Infrastructure as Code solution to cut new application deployments down from weeks to minutes, and provide a golden path for developers to realize self-serve operations without gates from additional teams.

Jun 2011 - Aug 2016

Founder

Capraco, Llc

Founded software consulting startup, providing large-scale data aggregation and correlation services. We provided the majority of data to a location database startup, who was later acquired by a Fortune 5 company due in large part to the quality of data in their system. * Developed system to gather information on 10s of millions of businesses from over a dozen aggregator sites.* Synthesized records across all sources, merging into a unified record per business and flagging conflicting records* Extended system to gather supplementary information from business websites and validate existing data records for accuracyPrimary engineer responsible for customer engagements. Built automated systems to improve deployment time, reliability, and consistency. Provided network consulting services to key customers focusing on Security, Wireless, and Data Center solutions. Led architecture review, network design, and implementation projects from beginning to end.

2010 - 2013 ~3 yrs

Sr. Network Engineer

Us

Senior Network Engineer responsible for leading LAN, WAN, WLAN, and security projects from bid response to customer handoff and mentoring. Lead security engineer within company, responsible for obtaining advanced certifications to maintain company vendor certifications. Automation specialist, automating common deployment tasks and cutting greenfield deployment times in less than half.

Aug 2003 - Nov 2010

Sr. Network Engineer

Schaller Anderson

Senior Network Engineer responsible for the day-to-day operations of the corporate network. Oversee new headquarters network design and implementation, in addition to developing network policies and standards for security, equipment, monitoring, alerting, and maintenance.

Oct 2001 - Aug 2003

Sr. Systems Analyst

Gilbert, Arizona, Us

Senior Systems Analyst supporting hosting environment for SaaS learning provider. In this role I was responsible for Data Center connectivity, network security, Solaris host administration, and application deployments of the SaaS software.

Jan 2001 - Oct 2001

Information Security Engineer

Evident Solutions

Information Security Engineer responsible for customer engagements. My focus areas included automation of reference design deployments, penetration testing of customer networks and applications, digital forensics in support of ongoing customer litigation, host and network hardening, and network security deployments of solutions from multiple vendors. In this role, I was able to develop new techniques of system penetration for our pen testing business to utilize, and build automated deployment tools to assess and remediate misconfigurations to ensure our customer networks were meeting all of our standards.

Apr 2000 - Jan 2001

Sr. Network Communications Analyst

Irving, Texas, Us

As Sr. Network Communications Analyst, my role was to design and implement networking and compute infrastructure across the organization's campus, WAN, and Data Center locations.

Jun 1998 - Apr 2000
1 education record

Eric Thiel education

  • University Of Minnesota
    University Of Minnesota
    Computer Science
FAQ

Frequently asked questions about Eric Thiel

Quick answers generated from the profile data available on this page.

What company does Eric Thiel work for?

Eric Thiel works for DevAI.

What is Eric Thiel's role at DevAI?

Eric Thiel is listed as Community and Customer Success at DevAI.

What is Eric Thiel's email address?

AeroLeads has found 2 work email signals at @cisco.com for Eric Thiel at DevAI.

Where is Eric Thiel based?

Eric Thiel is based in Austin, Texas Metropolitan Area, United States while working with DevAI.

What companies has Eric Thiel worked for?

Eric Thiel has worked for Devai, Analog Devices, Cisco, Capraco, Llc, and Nec Unified Solutions.

How can I contact Eric Thiel?

You can use AeroLeads to view verified contact signals for Eric Thiel at DevAI, including work email, phone, and LinkedIn data when available.

What schools did Eric Thiel attend?

Eric Thiel holds Computer Science from University Of Minnesota.

What skills is Eric Thiel known for?

Eric Thiel is listed with skills including Cisco Technologies, Data Center, Network Security, Network Design, Network Architecture, Security, Wireless Networking, and Wireless.

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