Eric Thorstensen Email & Phone Number

- Oversee all commercial large group and custom implementations for new and existing BCBS AZ clients from start to finish. Over 400+ clients with a focus on accuracy, process improvement, and improving client satisfaction.- Oversight of all summary of benefits creation for large group, trust group, and custom dental group offerings and yearly maintenance.

- Oversee the pharmacy benefits and clinical operational direction and execution of all client new implementations, re-implementation’s, ongoing maintenance of business, and special projects for of one of CVS Health’s largest strategic Health Plan clients. This spans across over 7,500+ unique plans across all lines of business (Commercial, Exchange.

Scottsdale, Arizona

- Manage the CVS team of Health Plan Medicare Advisors and Sr. Advisors focusing on the client’s pharmacy benefit setup and ensuring the benefit is setup accurately.- Oversee the management of Health Plan Medicare client’s benefit setup and their year over year reimplementation for 40+ clients with over 1,200 + unique plans with a focus on accuracy.

Scottsdale, Arizona

- Manage a team of Account Managers focusing on Employer Group Waver Plan (EGWP) commercial clients spanning multiple lines of business- Oversee the management and strategic direction of client accounts (40+) within a book of business with a focus on retention and improving client satisfaction- Assist direct reports in resolving client/internal partner.

Phoenix, Arizona Area

While working at G/O Digital I managed my team through a full department restructure aligning our organization to better achieve scalability as well as a corporate split from our parent company. Upon completion of the restructure I was actively involved with creating our new workflow processes and service level standards for our higher spending clients.

Tempe, AZ

As Senior Supervisor for the customer care center my role was to take over/manage struggling inbound support/sales teams and develop, train, and coach them to achieve success in their current and future roles. In addition I was paired up with a new supervisor or groups of new supervisors to act as their subject matter expert and show them the ropes of.

Tempe Arizona

Started working with the design team from the inception of the department within Go Daddy. Actively involved with all aspects of getting the department off the ground and running including creation of process workflows and standard operating procedures, new role creation, new product creation/launches, analyzed/reported on trend data.

Scottsdale Arizona

-First level of support for customer care representatives-Assist supervisors in all daily tasks and duties-Help manage support floor workflow of all call centers

Tempe Arizona

-Worked at head quarters assisting in general business administrative activities.-Worked as campus representative, developing and promoting up coming events. -Supervised on campus promotions team and developed marketing strategies.-Assisted in company wide marketing analysis.-Senior promoter and VIP Services

Phoenix, Arizona Area

-Designed and implements direct marketing campaigns-Handled multiple customer accounts and sales-Generate new customers and leads -Outbound and inbound calls

Bachelor Of Arts, Business And Recreation Management

Activities and Societies: Alpha Kappa Psi Professional Business Fraternity 2003-2005, ASU Ice Devils Hockey Team 2001-2003

Business

Activities and Societies: Sigma Nu Fraternity, NAU Ice Jacks Hockey Team