Eric Tracy

Eric Tracy Email and Phone Number

SVP, Customer Experience @ IDEXX
Portland, ME, US
Eric Tracy's Location
Portland, Maine Metropolitan Area, United States, United States
Eric Tracy's Contact Details

Eric Tracy personal email

n/a
About Eric Tracy

I am a strategic operations leader with extensive experience in large service and risk operations in publicly traded, highly regulated financial services companies. Repeatedly called on to operate in critical turnaround and high pressure situations, I am results oriented, hire and build diverse teams, develop strong followership and effectively leverage my experience in both strategy and technology leadership roles to deliver results in complex operations.Currently, I serve as SVP, Global Risk Operations at WEX with global responsibility for anti financial crimes, collections, cash applications and credit operations. I have implemented BPO in multiple organizations. I am data driven and analytical in my decision-making and an effective communicator at the C-Suite and Board Level.Prior to WEX, I held various leadership roles in operations, technology, product and strategy at Unum (Fortune 500) - leveraging my strategy and legal backgrounds from McKinsey & Co. and Ropes & Gray.

Eric Tracy's Current Company Details
IDEXX

Idexx

View
SVP, Customer Experience
Portland, ME, US
Website:
idexx.com
Employees:
7713
Eric Tracy Work Experience Details
  • Idexx
    Svp, Customer Experience
    Idexx
    Portland, Me, Us
    View
  • Wex
    Svp, Global Risk Operations
    Wex Jan 2022 - Present
    Portland, Maine, Us
    View
  • Wex
    Svp, Service Operations
    Wex Dec 2018 - Jan 2022
    Portland, Maine, Us
    View
  • Wex
    Vp, Corporate Strategy
    Wex Apr 2018 - Dec 2018
    Portland, Maine, Us
    View
  • Unum
    Vp, Operational Effectiveness And Customer Experience
    Unum Jan 2018 - Apr 2018
    Chattanooga, Tn, Us
    Leading transformational change effort to drive step change improvements in customer experience and opex savings across US operations.
    View
  • Unum
    Vp, Customer Experience Center
    Unum Apr 2014 - Dec 2017
    Chattanooga, Tn, Us
    Led the Unum US and Colonial Life Customer Experience Center of Excellence. Responsible for strategy development and operations across three locations and nationwide work at home population with ~1000 employees and 6 million customer interactions per year in customer contact center and claims support operations.
    View
  • Unum
    Vp, Unum Us Operations - Business Technology
    Unum Feb 2011 - Mar 2014
    Chattanooga, Tn, Us
    View
  • Unum
    Vp Products & Acquisition, Business Technology
    Unum Nov 2007 - Feb 2011
    Chattanooga, Tn, Us
    View
  • Unum
    Avp, Strategy & Market/Product Development
    Unum Feb 2005 - Nov 2007
    Chattanooga, Tn, Us
    View
  • Unum
    Director, Core Markets
    Unum Nov 2002 - Feb 2005
    Chattanooga, Tn, Us
    View
  • Mckinsey & Co.
    Engagement Manager
    Mckinsey & Co. Jan 2000 - Oct 2002
    Us
    View
  • Ropes & Gray
    Associate
    Ropes & Gray Oct 1997 - Jan 2000
    Boston, Ma, Us
    View

Eric Tracy Skills

Insurance Strategic Planning Risk Management Strategy Employee Benefits Process Improvement Analytics Business Strategy Change Management Program Management Financial Services Cross Functional Team Leadership People Development Leadership Team Building Mergers Vendor Management Sdlc Project Management Business Analysis Business Development Business Process Improvement It Strategy Negotiation Analysis Strategic Partnerships Product Development Outsourcing Management Financial Modeling Organizational Development Team Leadership Governance Performance Management Leadership Development Competitive Analysis Business Process Thought Leadership Requirements Analysis Product Management Financial Analysis Operations Management Management Consulting Executive Management Mergers And Acquisitions

Eric Tracy Education Details

  • Harvard Law School
    Harvard Law School
    J.D.
  • Mit Sloan Executive Education
    Mit Sloan Executive Education
    Operations Strategy
  • University Of Virginia Darden School Of Business
    University Of Virginia Darden School Of Business
    Management Development Program
  • Colby College
    Colby College
    International Studies

Frequently Asked Questions about Eric Tracy

What company does Eric Tracy work for?

Eric Tracy works for Idexx

What is Eric Tracy's role at the current company?

Eric Tracy's current role is SVP, Customer Experience.

What is Eric Tracy's email address?

Eric Tracy's email address is er****@****ard.edu

What is Eric Tracy's direct phone number?

Eric Tracy's direct phone number is +120757*****

What schools did Eric Tracy attend?

Eric Tracy attended Harvard Law School, Mit Sloan Executive Education, University Of Virginia Darden School Of Business, Colby College.

What are some of Eric Tracy's interests?

Eric Tracy has interest in Education.

What skills is Eric Tracy known for?

Eric Tracy has skills like Insurance, Strategic Planning, Risk Management, Strategy, Employee Benefits, Process Improvement, Analytics, Business Strategy, Change Management, Program Management, Financial Services, Cross Functional Team Leadership.

Who are Eric Tracy's colleagues?

Eric Tracy's colleagues are Terry Joiner, Megan Kimball, Cindy Besch-Williford, Konnor Simons, Julia Mckown, Jillian Athey, Dvm, Ms, Dacvp, Rick Levesque.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.