Eric Vanderwall Email & Phone Number

Westfield, In, Us

Westfield, Indiana, United States

• Cultivated and nurtured strong relationships with both new and existing insurance agencies, driving collaboration and fostering business growth• Strategically approached territory expansion, identifying opportunities for growth and increased market presence. Grew my multi-state territory by 22% YOY in my 14 months of being in the role.• Provided educational training on Surety Bond basics and our online BondStar system, empowering agencies with the essential knowledge and… Show more • Cultivated and nurtured strong relationships with both new and existing insurance agencies, driving collaboration and fostering business growth• Strategically approached territory expansion, identifying opportunities for growth and increased market presence. Grew my multi-state territory by 22% YOY in my 14 months of being in the role.• Provided educational training on Surety Bond basics and our online BondStar system, empowering agencies with the essential knowledge and resources• Utilized Salesforce CRM to track leads, opportunities, and detailed agent interactions in real time Show less

Indianapolis, Indiana, United States

• Recognized for quickly mastering loan origination software and utilizing it efficiently to streamline processes• Assisted team members with technical support and guidance to enhance workflow and client service • Met with prospective borrowers to understand their financial situation, determine their loan eligibility, and explain various mortgage options available• Assisted borrowers in completing mortgage applications and collecting necessary documentation• Maintained… Show more • Recognized for quickly mastering loan origination software and utilizing it efficiently to streamline processes• Assisted team members with technical support and guidance to enhance workflow and client service • Met with prospective borrowers to understand their financial situation, determine their loan eligibility, and explain various mortgage options available• Assisted borrowers in completing mortgage applications and collecting necessary documentation• Maintained relationships with borrowers, answering questions and providing updates throughout the loan process• Responded promptly to emails, phone calls, and texts as real estate deals move quickly and being available when needed is crucial• Ranked #2 of 10 loan officers in overall sales production within my first year Show less

Indianapolis, Indiana

• Managed client onboarding of SaaS implementations for all new hospital clients• Held onboarding kickoff meetings with hospital stakeholders, including representatives from IT, clinical departments, and management• Configured the SaaS platform to suit the hospital’s specific operational needs• Developed a training plan for all end users, including doctors, nurses, administrative staff, and IT professionals• Guided the client though a User Acceptance Testing phase where they… Show more • Managed client onboarding of SaaS implementations for all new hospital clients• Held onboarding kickoff meetings with hospital stakeholders, including representatives from IT, clinical departments, and management• Configured the SaaS platform to suit the hospital’s specific operational needs• Developed a training plan for all end users, including doctors, nurses, administrative staff, and IT professionals• Guided the client though a User Acceptance Testing phase where they could validate the system’s functionality in real-world scenarios• Developed reports and dashboards to present overall patient data/analytics to nurses and physicians in order to provide better patient care long-term Show less

Carmel, Indiana

• Managed multiple concurrent onboarding projects for online banking, bill pay, and mobile app software solutions, ensuring timely and successful implementations at financial institutions• Collaborated with cross-functional teams, including product, software engineers, and support, to tailor solutions to client needs and ensure seamless integration• Oversaw project timelines, resources, and deliverables, managing client expectations and mitigating risks throughout the onboarding… Show more • Managed multiple concurrent onboarding projects for online banking, bill pay, and mobile app software solutions, ensuring timely and successful implementations at financial institutions• Collaborated with cross-functional teams, including product, software engineers, and support, to tailor solutions to client needs and ensure seamless integration• Oversaw project timelines, resources, and deliverables, managing client expectations and mitigating risks throughout the onboarding process• Fostered strong client relationships through regular updates and proactive problem-solving, ensuring high customer satisfaction and retention• Trained end-users on software solutions as a part of onboarding process, ensuring product knowledge and efficiency Show less

Indianapolis, Indiana

• Collaborated with project owners and end-users to gather detailed business requirements for enhancing Visual Basic client/server applications, ensuring the software aligned with user needs and business objectives• Communicated with business owners to better understand the business processes that could be affected by the applications being developed• Worked together with technical writers to support the creation of end-user, developer, and system administrator documentation for a wide… Show more • Collaborated with project owners and end-users to gather detailed business requirements for enhancing Visual Basic client/server applications, ensuring the software aligned with user needs and business objectives• Communicated with business owners to better understand the business processes that could be affected by the applications being developed• Worked together with technical writers to support the creation of end-user, developer, and system administrator documentation for a wide range of software applications• Created and updated UAT test scripts to validate new software features against business requirements, ensuring alignment with user expectations and operational needs Show less

Indianapolis, Indiana

• Delivered problem resolution to over 4,000 global users, ensuring seamless usage of an internally developed set of applications• Provided troubleshooting support for a diverse range of issues, including functionality, performance, and user interface challenges• Collaborated with developers to identify, document, and resolve recurring technical issues, improving overall system stability and user satisfaction• Created and maintained comprehensive user documentation and FAQs… Show more • Delivered problem resolution to over 4,000 global users, ensuring seamless usage of an internally developed set of applications• Provided troubleshooting support for a diverse range of issues, including functionality, performance, and user interface challenges• Collaborated with developers to identify, document, and resolve recurring technical issues, improving overall system stability and user satisfaction• Created and maintained comprehensive user documentation and FAQs, reducing the volume o recurring support requests• Utilized support ticket system to track and manage user issues, ensuring timely resolution and follow-up Show less

• Made all enhancements, as well as provided Level 2 support for the online company directory. This web application was written in Cold Fusion, HTML, ASP, and JavaScript; data was stored in Oracle• Made maintenance changes to the Intranet and Internet sites on a regular basis• Developed and executed test plans in accordance with the Corporate IT Quality System• Lead and managed personal projects, as well as participated on project teams• Interacted with customers to gather… Show more • Made all enhancements, as well as provided Level 2 support for the online company directory. This web application was written in Cold Fusion, HTML, ASP, and JavaScript; data was stored in Oracle• Made maintenance changes to the Intranet and Internet sites on a regular basis• Developed and executed test plans in accordance with the Corporate IT Quality System• Lead and managed personal projects, as well as participated on project teams• Interacted with customers to gather requirements Show less

Master Of Business Administration (M.B.A.)

Bachelor Of Science - Bs, Quality And Decision Systems

Minor, Management Information Systems

Education record

Education record