Eric Vasanne Email and Phone Number
Eric Vasanne work email
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Eric Vasanne personal email
With over 20 years of experience in IT, I am a Technical Architect at Engineering International Belgium, where I am responsible for migrating, optimizing, and supporting critical applications used by thousands of users globally. I have a strong background in architecture, infrastructure, and cloud services, and I hold certifications in ITIL and AWS.I have successfully migrated performance and capacity load testing solutions to AWS, and moved key applications from on-premises to Azure. I have also designed and implemented custom monitoring solutions based on Zabbix to ensure the high availability requirement of critical solutions and integrations. I am passionate about delivering high-quality, reliable, and scalable solutions that meet the needs and expectations of the business and the end-users.
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Technical ArchitectEngineering International BelgiumBraine-L'Alleud, Wal, Be
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Technical ArchitectEngineering International Belgium Aug 2021 - PresentBrussels, Brussels Region, BelgiumMigration of performance and capacity load testing solutions to AWS Migration from On Prem to Azure and major upgrade of the monitoring (Zabbix 3.4 to 6.0 + Custom dashboards solution and backend)Performance, capacity management and execution of the load tests of the global call center (>4000 Users) and mobile field service applications (>25000 Users)Application performance monitoring, analysis and tuningSQL server database performance monitoring, support and tuningDesign and setup of the monitoring of new integrations (Kafka, SMS, SSRS...)Development, testing and migration to new SMS provider3rd level support for major incidents, analysis, troubleshooting and RCA Continuous improvement of our end to end monitoring solution -
Platform ArchitectKone Jul 2015 - Jun 2021Brussels, Brussels Region, BelgiumResponsible of the entire monitoring of key call-center and field technician applications (Konect, KFM, KRD, CPlan)Manage the performance, capacity and provide 2nd and 3rd level support for the same applicationsMigration of the platform of critical applications to the Azure cloudConsolidation of database servers for Europe, Middle-East and part of AsiaDesign and implementation of custom monitoring dashboard solution based on ZabbixSetup and maintenance of the entire monitoring for the critical applications (24/7 with SLA>99.98)Preparation and execution of the load testing of the backend applications -
Expert Application SpecialistKone Oct 2011 - Jul 2015Brussels Area, BelgiumResponsible for the monitoring, performance and capacity management of mission critical applications used by call center and field technicians worldwide.Migrated these applications between data centers from different providers and ensured the support and the performance of the application post migration.Cost optimization of these applications through consolidation.Development of new interfaces to other internal and external applications.Implementation of a full end to end monitoring solution including platform, systems and application metrics.
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Senior Application SpecialistKone Oct 2009 - Oct 2011Support, troubleshooting, testing and fine tuning of mission critical call center and field technician solutions for Europe and Asia Pacific.Developed custom monitoring solution for our call center and field mobility applications.Prototyping of application and interfaces.
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System AnalystKone Oct 2002 - Oct 2009Development of the call center to field technician solution integration, support and optimization.Developed new modular maintenance process for the call center platform.Creation of a contingency solution for the call center application and monitoring of the applications.Support, troubleshooting and performance enhancement.
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It AdministratorCreasoft Jun 2000 - Sep 2002Management of the entire IT infrastructure.Design and setup DRP, testing landscape, installation, maintenance and support of the network, servers and workstations.Creation and maintenance of virtualized environment to allow development and testing of the applications.
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Remedy DeveloperBull Jul 1998 - May 2000Development of a call center application for internal Helpdesk using the BMC Remedy framework.Helpdesk support, system administration and end user support.
Eric Vasanne Skills
Eric Vasanne Education Details
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Arba - Athénée Royal De Braine L'AlleudA2
Frequently Asked Questions about Eric Vasanne
What company does Eric Vasanne work for?
Eric Vasanne works for Engineering International Belgium
What is Eric Vasanne's role at the current company?
Eric Vasanne's current role is Technical Architect.
What is Eric Vasanne's email address?
Eric Vasanne's email address is er****@****one.com
What schools did Eric Vasanne attend?
Eric Vasanne attended Arba - Athénée Royal De Braine L'alleud, Haute Ecole 'francisco Ferrer' De La Ville De Bruxelles.
What skills is Eric Vasanne known for?
Eric Vasanne has skills like Troubleshooting, Databases, Sql, Service Management, Web Development, Html, Networking, It Service Management, Incident Management, It Management, Javascript, Integration.
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