Eric Edwards, Ms Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

*Supervises front desk administrative staff. Provides leadership for front desk administrative staff and is responsible for a variety of tasks associated with the operation of the lobby and IndependenceFirst as a whole.*Performs managerial responsibilities including but not limited to: training, mentoring, coaching and developing colleagues; interviewing, hiring, planning, assigning and directing work.*Researches, develops, recommends, and executes creative strategies to foster the organization’s diversity goals.*Reviews current practices and policies, assessing and analyzing the extent to which they support or hinder the diversity initiatives of Independence First. *Works with the recruitment team to attract employees from diverse backgrounds to the agency.*Leads the diversity committee and helps advance the goals of diversity throughout the agency. *Fosters to help build relationships among colleague’s trough diversity and inclusion training.*Helps to create an inclusive and equitable environment throughout the agency. *Maintains knowledge of diversity-related issues, legislation, and best practices.*Identifying eternal trends and recognizing best practice which will increase diversity among the workforce. *Trains Personal Care Workers on how to use Electronic Visit Verification (EVV).

Milwaukee, Wisconsin, United States

Beginning February 28, 2022: Research, develop, recommend, and execute creative strategies to foster the organization's diversity goals. Reviews current practices and policies, assessing and analyzing the extent to which they support or hinder the diversity initiatives of the agency. Create transparency. Helps to create an inclusive and equitable environment throughout the agency. Fosters to help build relationships among colleagues through diversity and inclusion training. Training expert in Electronic Visit Verification through Sandata with Personal Care Workers.

Milwaukee, Wisconsin, United States

Employed through Baker Tilly Search & Staffing, I'm working with Independence First to assist with timesheets/EVV forms for personal care workers. Along with other projects assigned, I am assisting IF with their new EVV system (so we are federally and state compliant), facilitating the training to personal care workers, and will be the go-to person for questions regarding the use of the new system and app.

Oak Creek, Wisconsin

• Responsible for ensuring the highest level of customer service and staff supervision for the restaurant• Assist in oversight of daily restaurant financials• Facilitate pre-shifts and assist in ongoing food and beverage education• Develop opportunities and rewards for front of house staff members to meet daily shift and sales goals• Oversee monthly bar inventory with General Manager• Perform health and safety inspections during each scheduled shift• Direct and support all staff members• Follow all alcohol awareness procedures• Ensure a clean, organized, and well stocked bar and restaurant• Adhere to all company safety and sanitation policies and procedures• Assist in other areas of the restaurant, as needed (i.e. answer phones, expedite and run food, make drinks)• Complete any special projects assigned by the General Manager• Laid off of work due to COVID-19 (March 2020)

Milwaukee, Wisconsin

• Responsible for ensuring the highest level of customer service and staff supervision for the restaurant• Assist in oversight of daily restaurant financials • Support with reviewing employment applications, conduct interviews, determine new applicant hires, and assist with on-boarding• Retain, and motivate employees through quarterly all-staff meetings and daily and weekly goal setting• Produce and report on weekly beer, liquor, and wine inventory with General Manager to the district Director of Operations – oversee Bar Manager responsibilities• Work with and plan large scale events (25+ people) with potential clients and draft contracts• Support company marketing and help oversee and compose social media to promote events and restaurant, in general• Oversee front and back of the house labor during scheduled shifts• Create and distribute front of the house shift schedules• Develop opportunities and rewards for front of house staff members to meet daily and weekly sales and inventory goals• Perform health and safety inspections during each scheduled shift• Direct and support all staff members• Follow all alcohol awareness procedures• Ensure a clean, organized, and well stocked bar• Adhere to all company safety and sanitation policies and procedures• Assist in other areas of the restaurant, as needed (i.e. answer phones, run food, take tables,make drinks, light cooking)• Closed for business in March 2020

Milwaukee, Wi

• Responsible for personnel management including hiring, onboarding, training, conflict resolution, retention and terminations• Fulfilled responsibilities as the restaurant’s bar manager and worked closely with spirit, wine, and beer representatives• Meet and maintain quarterly sales goals through employee incentives and business growth• Worked closely with head kitchen chef to ensure food quality• Partnered with head events manager and coordinator to ensure successful in-house privateand special events• Assisted with off site event setup and catering deliveries, as needed• Oversaw and monitored labor costs, profits and losses, costs of goods sold, and daily fiscal balance of the restaurant• Created positive guest relationships and continual growth for customer satisfaction andretention• Closed for business in 2019

Milwaukee, Wi

• Oversaw the Adventure Center, Recreation Center, and Gasthaus Entertainment Series• Supervised a graduate assistant• Student manager/employment team leadership development and coaching• Unit development and program planning for upcoming semester• Conduct weekly meeting with (6) six student managers, including one-on-ones• Bi-yearly evaluations with student manager team and graduate assistant• Manage a budget of approximately $115,000 spread over six programming areas• Process payroll with respective areas through the Human Resources System (HRS)• Assist in conducting Union Programming assessments through Student Voice• Approve vendor/artist contracts for individual program areas• Oversee units’ websites and communicated updates with Union Marketing• Participate in major student union events over the academic year (i.e. Pantherfest andDistinguished Lecture Series)• Lead programmatic design, planning, and execution for smaller Union events (i.e. Spring Revival, This Is Me...And This Is My Story series, concerts, and trivia nights)

Kenosha, Wi

• Assist in hiring and directly supervise (9) nine Resident Advisors, (2) two Student Academic Mentors, and residence life academic programs• Oversee a residence hall of up to approximately four hundred students• Develop hall programming budgets and execute financial planning• Hear and process student conduct/judicial cases with residence hall students regarding departmental policy• Co-develop and execute bi-annual paraprofessional leadership training• Increased student representation on the state, regional, and national level by 80%• State and regional awards and recognition increased by 90%• Bi-yearly evaluations with paraprofessional staff• Residence Hall Association and National Residence Hall Honorary Advisor (2007-2010)• Parkside Activities Board Advisor (2011)• Host school Advisor for state student organization business conference - Wisconsin United Residence Hall Association• Student and parent support for all housing needs such as conflict resolution, room changes, billing, and campus resources• Provide low-level counseling support to residence hall students who exhibited personal, health, and social adjustment challenges and concerns• Effectively communicate, support, and uphold department policies and procedures at all times• Assist in on-going paraprofessional training including conflict resolution, mediation, interpersonal communication, team building, becoming a change champion, and developing a customer-centric vision• Residence life diversity programming for all (3) three residence halls (spring 2009-Spring 2011)• Mentor and assist in training (2) two full-time Residence Hall Directors (2009)• Hire, develop and supervise Conference Assistants during summer camps/conferences (summer 2009 & 2010)• Student Life representative during Ranger Days (orientation) for parents and students• Collaborative interdepartmental programming with Residence Life• On-call emergency/crisis response responsibilities

Milwaukee, Wi

•Work with and under Residential Program Managers (Hall Director equivalent)•Directly supervise On-Duty Resident Advisors•Student Housing Administrative Council (Residence Hall Association) Advisor•National Residence Hall Honorary, Panthers Chapter Advisor •Oversee organizational budgets totaling over $130,000•Student delegation advisor for state, regional, and national student business and student leadership conferences•Host school Co-Advisor for regional student organization business conference - Great Lakes Association for College and University Residence Halls•Conduct leadership training with in-hall student leaders during retreats and during the academic year•Interdepartmental programming support (i.e. Mystery Dinners, Tunnel of Oppression)•Directly supervise security staff during 2007 spring semester•Hear and process student conduct/judicial cases with residence hall students regarding departmental policy (2008)•Effectively communicate, support, and uphold department policies and procedures at all times•Assist with overall residence hall move-in•Directly oversee checkout procedures with Resident Assistants during 2007 spring semester•On-call emergency response responsibilities

Master Of Science, Organizational Leadership, 3.7 Gpa On A 4.0 Scale

18-month program. Curriculum Overview: Emotional Intelligence, Ethical Leadership, Leading Change, Strategic Communication.

Bachelor Of The Arts, Communication (Organizational)

Activities and Societies: Tau Kappa Epsilon International Fraternity, National Residence Hall Honorary, Student Housing Administrative.

Associate Of Applied Science, Human Resources Management/Personnel Administration, General

Personally placed degree track on hold.