Eric Vuong Email & Phone Number

Bundoora, Vic, Au

Bundoora, Vic, Au

Coburg, Victoria, Australia

Level 3 Endpoint Management- Remote Support- Application deployment via N-able, Microsoft Intune- Group Policy Deployment (GPO)- Azure SSO Configuration and Support

Coburg, Victoria, Australia

Level 2 Applications Support- Remote Support- Application Deployment- Vendor Management- Azure SSO Configuration

Melbourne, Victoria, Australia

- Panda Kids and Baby is a small start-up organisation focused on eCommerce.Roles:- Conduct UI/UX analysis and provide advice on automations and optimisations for an e-commerce (Shopify) sales process.Achievements:- Improved productivity through process enhancements to enable Panda Kids and Baby to deliver 320 orders per day, an increase of 110 orders per day, the previous maximum capacity.- Implemented new method of warehouse streamlining drawing on heatmapping methodology, saving significant time in shifting popular product based on sales strategies.- Consistently achieved or exceeded KPIs as highlighted in Shopify sales data.

Melbourne, Victoria, Australia

- Warehouse management and applying Search Engine Optimization to company products.- Achieved an overall 170% increase in conversion rate, 200% increase in online store sessions and 150% increase in returning customers within the year.

Bayswater, Victoria, Australia

Worked as a professional internship for 12 months. Was asked to stay for an additional 12 months.Developed a true passion in service delivery during my time here.Throughout the year I have been learning to:- Prioritise Support Requests using Triage Techniques- Provide assistance to Technical Support Engineers as they provide support for control and automation products- Develop a thorough knowledge of Rockwell Automation products to support customers with real life applicationsSupport Tasks:- Service the Remote Support Inbox for customer support enquiries, and create Service Tickets- Ensure Technical Support Engineers are advised of customer enquiries- Provide technical support services to customers- Document Accurate Descriptions of Support Queries- Assist engineers in setting up simulations of customer’s applications- Liaise with Employees in other Departments, to provide answers to customers- Provide maintenance duties within the technical support laboratory, as directed by the SupervisorDevelop Technical Competency;Develop a technical knowledge of Rockwell products, associated equipment, and technologies by:- Attending internal and external training classes (whenever applicable)- Undertaking developmental tasks, such as participating in a field service call - Undertake Online and self-trainingDevelop Professional Skills;- Undertake Corporate Ethics and Security Training- Build an understanding of Corporate Policies and Procedures - Develop Professional Communication Skills- Develop Customer Service Skills- Develop Time Management Skills

Melbourne, Victoria, Australia

Responsibilities included:- Serving and assisting customers in a professional manner- Teamwork with other working members- Migitating conflict between workers and/or customers- Management of sales numbers and reporting to the manager

Master Of Engineering - Meng, Mechatronics, Robotics, And Automation Engineering, High Distinction

Activities and Societies: Swinburne Emerging Leader Program- Mechatronics and Management focussed - Achieved High Distinction Average.

Bachelor Of Engineering - Be, Mechatronics, Robotics, And Automation Engineering, Credit

Activities and Societies: Swinburne Student UnionKey Educational units completed: - Final Year Research Project (FYP)/Capstone.

Bachelor Of Technology - Btech, Computer Science, Credit

During my time in Engineering, I had developed a true passion in Computers and support-related roles, switched industries to pursue work.

High School, Vce, Year 12

Studied Victorian Certificate of Education(VCE) for: - English - Mandarin Chinese (Second Language) - Further Mathematics - Math Methods.