Eric Warfield Email & Phone Number

Englewood, Oh, Us

Cincinnati, Ohio, Us

- Configured fulfillment and store spokes to drive eCommerce expansion, optimizing sales in current markets- Collaborated with Product Managers and QA to deploy new APKs in a phased rollout of enterprise applications, including Driver Delivery and Logistics Operations- Acted as SME for partner technology across all Fulfillment Sheds and Spokes in Kroger’s enterprise network- Assisted with the configuration of mCFC for state-compliant eCommerce alcohol sales- Led 24/7 on-call incident response for partner technology issues, coordinating resolution and mitigation strategies- Mentored offshore teams in troubleshooting and resolving partner technology-related incidents- Generated 30-, 60-, and 90-day trend reports for hardware and software issue analysis- Partnered with Product Managers and business stakeholders to optimize processes, driving enterprise-wide adoption- Continuously updated SME-level knowledge of partner technologies to ensure effective product implementation

Cincinnati, Ohio, Us

- Served as the Subject Matter Expert (SME) for the Coupa Core Sourcing eSourcing Application, providing expert guidance on the platform’s functionality- Acted as a project consultant, collaborating with stakeholders to manage RF(x) event timelines, milestones, and deliverables for Coupa eSourcing events- Collected and analyzed required documentation for RF(x) events, offering strategic insights on reports and scenarios to shape sourcing strategies- Played a key role in reducing $1B in direct and indirect spend by ensuring the integrity of sourcing data used by Sourcing Managers- Designed bid forms embedded with syntax compatible with the Coupa Sourcing Optimization Application to mitigate data issues and capture critical data points- Developed and implemented Standard Operating Procedures (SOPs) for Coupa Core Sourcing Event Audits, eSourcing New Features, and Enhancement Releases- Generated and maintained KPI reports to track event counts and diverse supplier participation within the Coupa eSourcing platform

Cincinnati, Ohio, Us

- Supported project implementation by being the technical liaison between Coupa (contract software vendor) and the Contracts Team to ensure data integrity- Became the go-to for the Contracts team for understanding the complex, technical concepts concerning implementation and design of the new software platform- Successfully trained contractors on established procedures for data obtainment for legacy contracts to be accurately migrated into Coupa Contract Lifecycle Management tool- Formulated data of over 10,000+ contracts to ensure data integrity for a successful migration to new software platform

Cincinnati, Ohio, Us

- Delivered top-tier client service, providing solutions for internal user requirements and complex software projects- Conducted research using SQL queries, contributing to data-driven decision-making- Demonstrated adaptability and proficiency in ERP systems with minimal supervision, quickly learning new features- Conducted user training sessions post-software implementation- Managed high-volume workloads with strong organizational skills and attention to detail

Us

- Implemented and Managed a Print server of 20 copiers and printers- Help Implement Paper Cut to reduce expenses that exceeded $20,000/ year for the whole organization.- Improved ratio of desk printers to copiers within the UCF office by 20% while reducing print cost with print server utilization.- Aided the implementation of Team Dynamix.- Researched and purposed white board software solutions, so that members of the executive team can leverage the capability to collaborate with one another from remote locations in real time.- Extracted data from Database Management systems for reporting purpose per customer request- Mastered the art of troubleshooting issues and swiftly identifying the problem for immediate resolution in a help desk setting.- Coordinated on boarding of new hires which included setting up of computer, requesting new phone extension, creating AD account within the UC Foundation domain, and setting permissions for user.- Displayed great communication skills and administrative ability by creating company IT policies, Standard of Protocol (SOP), and Knowledge base articles that the whole organization had to adhere by.

Dayton, Oh, Us

- Demonstrated excellent customer service abilities by personally completing over 650 customer requests in a 15 month period.- Proven technical ability by completing over 500 2nd level troubleshooting tickets for virus removal, operating system installs, internet connection issues, and hardware repair.- Displayed exceptional customer service skills by communicating follow up information and requirements with customers via email, phone, and face to face interactions.- Executed technical and sound support for over 50 on-site live events for tenure track professors for the purposes of quality sound recordings. Sound levels must be monitored to minimize feedback and clipping for use by faculty.- Directly supported live presentations for organizations including the Dean’s office, Department of Music, and UD’s Chief Information Officer among others. Functions include working sound boards, connecting audio/visual needs, microphone placement, laptop setup with PowerPoint presentations, and more.- Deployed physical access points for better and more secure coverage in UD’s student neighborhood.- Taught just in time classes with professors on management of Crestron and Extron control panels within the classroom setting.

Bachelor’S Of Business Administration, Information Systems

Associate'S Degree, Business Administration And Management, General