Provide help desk support to customers for printers and software. Managetesting and deploying application releases. Repair printers sent in throughRMA process. Assist internal tech support with duties as assigned.

Preformed all troubleshooting, repair and maintenance of all technological systems for the company. I was responsible for research, budgeting, and implementing all new technology.   •  Developed organizational units in Active Directory (AD) and managed user security with group      policies.   •  Created/modified user account, security groups, and distribution list to protect company proprietary      information.    •  Created and maintained email addresses and distribution lists in MS Exchange.   •   Successfully directed the on-time, on-budget completion of facilities move to Electronic Health       Records systems.   •  Delivered better security through upgrading aging firewall to next generation firewall, upgraded      switches to managed switches and implemented a VLAN solution to separate the Guest Network      from the facility network.   •  Implemented wireless upgrade to effectively cover facility wide to provide both secured network      connections as well as guest services.

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and software. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in upgrades and installations. Helped identify and recommend solutions to problems the customers currently had to help increase revenue opportunity for our company. Monitored and maintained customers on the companies managed services program. I would setup new customers in the system and direct any repair requirements to onsite technicians. I was main contact for all managed services customers.   •  I had to quickly determine issues within customers unique environment to resolve the issues in a      timely manner, sometimes with no prior experience with the software or hardware.   •  Demonstrated outstanding customer services skills, consistently receiving high rating from clients I      assisted.   •  Assisted with design of new Active Directories and Group Policies on new server installs.   •  Help through the planning and implementation of managed services as we transitioned our      customers from a break/fix environment to a proactive service environment.   •  Successfully implemented and moved managed services software providers. Ensuring all customers      being monitored were completely transferred to new system. I was also responsible for training of      other technicians in the use of new system.   •  Created/modified user account, security groups, and distribution list in Active Directories/Exchange      to protect company proprietary information for all Managed Services Customers.