Eric Brittain Email & Phone Number

San Diego, CA, US

Working with the Anschutz Entertainment Group (an American worldwide sporting and music entertainment presenter that is also the world's largest owner of sports teams and sports events) to define, develop, and implement architectural and business process changes in their Human Resources Information Systems (HRIS) as well as their Identity Management /.

• A small data company that supports the mortgage industry by providing data on closing fees, transfer taxes, and recording documents.
• Iteratively improved the integrations practices, protocols, and assets of the company in order to minimize delivery time, increase supportability, and future proof customer integrations.
• Rapidly became a subject matter expert on integrations and company products to provide needed internal support.
• Provided coaching and mentoring to others hired into the department to bring them rapidly up to speed on the industry and the value delivered by ClosingCorp’s product offerings.
• Managed a very volatile backlog to ensure that the highest priority items were always appropriately resourced.

San Diego, CA, US

• A data management and process support company focusing on the insurance, collision repair, medical claims, pharmacy benefits management, workers compensation, and auto glass replacement industries. All of the many.
• Successfully took over the management of the largest project ever undertaken by the company. The change in management techniques resulting from my leadership led to a clearer understanding among the 7 different.
• Led the re-architecting of the systems Mitchell uses to invoice customers. This implementation used an event stream that was monitored by consumer services that examined the context of each event to extract billable.
• Authored user and functional documentation as well as leading the requirements management and analysis activities over all phases of the full software development lifecycle on multiple complex and concurrent projects.
• Coached multiple internal resources on how to engage more effectively with customers and other internal departments.
• Supported numerous insurance integration efforts by analyzing insurance carrier workflows and developing semantic data mapping.

• A midsized professional services and product company that specialized in delivering training, mentoring & implementation of Software Development Life Cycle (SDLC) processes and tools.
• Successfully managed all facets of a project tasked with modernizing Kaiser Permanente’s Application Integration processes, including completing modeling of current systems and proposed solutions, and leading creation.
• Developed and provided custom training surrounding requirements elicitation, requirements classification, requirements analysis, requirements inspection, software configuration management theory and execution, change.
• Provided a targeted analysis of multiple companies’ requirements processes. resulting in actionable proposals on how to improve their methodologies, consistency, and success in this arena.
• Assisted Microsoft in resolving a data visibility / process issue with the Xbox360 product development lifecycle as a part of a ’30-day blitz’ with Michael Hugos.
• Successfully guided Harvard Pilgrim Health Care through the adoption of new requirements management methodologies and supporting tools.

• A small pre-IPO company, go2 provided merchants with the ability to enter and update extremely detailed information about their retail locations, products and services and have this information displayed in wireless.
• Managed the company’s source data, data fulfillment, and reporting teams.
• Managed the transition and implementation of data warehouse project.
• Handled multiple conflicting priorities in a dynamic environment to great success.
• Troubleshooting of XML, data logging, and process flows with heavy use of SQL Server, Oracle, and Unix.
• Refined the data fulfillment processes leading to a 500% increase in data throughput while increasing the quality of customer data.

Phoenix, Arizona, US

• A small professional services and product company specializing in requirements analysis, software development and delivery.
• Coordinated technical team to the successful implementation of a web based sales support/reporting tool for the international television distribution arm of Warner Brothers, which exceeded client expectations.
• Led implementation of standards for design, development, functional documentation, and analysis of testing metrics. UML, Java, WebLogic Application Server, LDAP, Oracle database.
• Performed client interviews to elicit requirements which were used to create specific functional deliverables. This analysis and results exceeded the customer's expectations.